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November 2023 by Wayne Ostler
This was our first sleep number bed purchase. Our first visit was with Kevin (manager) and he was very helpful and we placed the order. The next day we met with some close friends who have had a sleep number bed for years and they talked us into the version they had. So we then needed to change our order. That was a struggle. The first customer service agent didn't seem very knowledgable and was not understanding how to use the discounts we got from the original order. So we decided to go back to the store. We worked with Tom and Tom was great!!! He helped us with changing the order, getting the right discounts applied, and ensuring we ordered the right stuff. Unfortunately, we had to work through customer service - again - to actually make the order changes...which was yet another struggle. Seems to me, they should just let the store agents make changes??? After an odd amount of work, we finally got it right (we hope). Fortunately, we went through this hassle as we discovered that the original order was wrong so who knows what hassles that would have created when the order was delivered! Whew, dodged a bullet there we think. Anyway, we are looking forward to getting our new bed and trying it out! VERY hopeful it will lead to blissful sleep!
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October 2023 by Tom Hauke
Easy to try out the various beds. Good shopping experience with no hard sell. Hopefully we like our purchase.
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May 2023 by Sharon Tanner
We had a great sales person at the cedar park location. He offered extra items but when we did not want them he was not pushy. Tom was our salesman. We are repeat sleep number customers!
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April 2023 by SD Mimsey
Great experience on my very first visit to a Sleep Number Store withTom Miller sales rep being very friendly, knowledgeable, and genuine about all the various options available. Really excited about getting my new bed
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April 2023 by Brittany McCollum
Everyone in the store was very professional and helpful and answered every question we threw at them. We feel really great about our first Sleep Number purchase and can’t wait to get it delivered!
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September 2022 by Gina “ATXGINA” Smith
My Father on this Father's day would love to hear from the store director or lead manager please let me change these stars to 5 stars. My Father is in hospice and his bed needs your attention. I am waiting patiencently.
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August 2022 by Lynn Moore
Pedro was our sales person. He was informative and answered all our questions. He was friendly and professional. Our bed won't be delivered for a couple weeks.
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July 2022 by Theresa Kasch
Our salesperson, Tom, was very knowledgeable about the bed and furniture! He was very nice and looks like George Clooney! We’ve had a sleep number bed before , but 2 years ago but gave it to my mom when we moved. We missed it so bought a new improved bed!
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June 2022 by ATXGINAONLINE Smith
My Father on this Father's day would love to hear from the store director or lead manager please let me change these stars to 5 stars. My Father is in hospice and his bed needs your attention. I am waiting patiencently.
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May 2022 by Jaye Young
Dennis was awesome! Even though I wasn't ready to buy, he explained everything & answered all my questions! Not on commission! I will be back!
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March 2022 by Christy Atkinson Gessler
You would think when you go to buy a brand-new bed of a new size, that your sales guy would know how to sell you a bed that actually might include a bedframe. Seems pretty elementary but for TOM that was not the case at the Cedar Park location. I do not recommend sleep number for a bed purchase as what you pay and the service are completely out of line. The product may be great but so far the service has been ridiculous. He was happy to try to sell us a $5,000 bed but couldn’t even manage to get a bedframe included in the final purchase. We have a bed with no frame so now what?? I guess we wait because they couldn’t help us today - you see, it was TOM’s day off. Nice.
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November 2021 by Ana Llamo
Tom was an absolute delight to work with. He is personable, knowledgeable and friendly. I enjoyed doing business with him.
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November 2021 by Cynthia Guilbeau
We happened into the Sleep Number store since we were just across the street, to simply "check out" options for replacing our Sleep Number bed of 20+ years. While the bed we have has served us (and our parents) well during that time, we'd talked about checking out new technology and perhaps moving into the 21st century at some point in the future! We were greeted ever so friendly by Dennis who was quickly able to get us started on the path of options and after trying out just about every bed available, we were starting to warm up to the idea of replacing our vintage bed sooner rather than later. Dennis was a very good listener, answering our questions even before we knew to ask them and exciting us about the qualities a new bed could offer. We never once felt pressured to make any decisions. We left with plans to consider the options and promised we'd keep in touch. He did and we did and the next day we ordered our new Sleep Number bed with new technology we're sure to enjoy. Dennis was a kind, caring and informative kind of guy who does his job well. He and his cohorts created a very welcoming environment and it was a pleasure to do business with them. A trip to the Cedar Park store would be highly recommended if you're considering a new bed. And even if you aren't, drop by anyway! It's relaxing to put your feet up for a bit with some very friendly folks!!
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October 2021 by Biff Miller
This is the second sleep number we have purchased so we were already familiar with the product. We clearly asked Dennis about legs for the integrated base as we didn’t want the base just sitting on the floor. He assured us the integrated base had legs, so disappointed at delivery. In fact I would never have paid $449 for what amounts to a box spring on the floor.
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October 2021 by Sean G.
I've conducted business and made great relations with the staff! Pedro and Dennis have been great people to socialize and purchase from. They have always been supportive and supplied useful info or tools to find the answers I'm looking for whenever I come in.
