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February 2024 by Gmail Account
Corporate and this location didn't talk to each other, so there was miscommunication about what corporate was asking me to do versus them.
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February 2024 by julia warren
Both ladies were so personable and helpful: I was stressed with my move and they helped me feel so much more calm. The location and truck were impeccably clean. The online system was easy to use and everything was ready to go and easy to find.
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February 2024 by klarisha muniz
Amaya, the front desk rep, was very kind, and knowledgeable; speedy check out and check in- overall great customer service. During my rental period, I called multiple times with questions and the staff were accommodating and helpful. Thank you for helping make my move a little easier!
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January 2024 by Stefan W
Rented a 10' truck for a day to move a 1 bedroom apartment. No problems at all, helpful and friendly people.I assume most people have more stuff and need a bigger truck.
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January 2024 by Steven Ng
Very convenient location with great experience. One item to remind is to check for everything when returning the vehicle after the sunset, somehow the interial light is off and not easy to find out the switch location so the interial of the driver and passengers side are dark and easier to left things behind and we left cell phones behind but lucky to find it after retuning to the store location as I knock out one star of the experience ?
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December 2023 by AJ Ahmed
U haul in general is useless. Have tried to drop off a trailer in 3 different locations and not one will take the trailer. When I rented it the guy said I could drop it off at any location. The people at this branch was not helpful at all.
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December 2023 by Laxman Visampalli
Had a quick and no hassle experience renting out a truck for a day. Reserved it online. Pamela was quick with handing out the truck and made sure to take a note of the truck condition beforehand.
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November 2023 by Kj Moore
I went in for a last minute request and the wonderful lady at the counter was able to assist me. Thank you so much Christy P for caring enough to accommodate me on such a short notice. I rented a van and it was clean and ready to go.
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November 2023 by Jordan Long
Rented a pickup truck and was charged an additional 7 miles on the odometer. I made a note of what it was when I drove off. My apt is less than 4 miles away and I moved within my complex and they charged me for 14 miles. I know for a fact that the truck was gone the first part of the day before I came to pick it up. I live in the area, drove by the night before and saw it which is why I had the idea to just rent a pickup instead of a box truck. I drove by in the morning running errands and the truck was not on the lot. They either rented it earlier or used it themselves and I clearly got charged for those extra miles. Shady and disappointing because I always use this location.
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November 2023 by Heidi Hess
Everyone here is always really nice AND friendly (yes, there's a difference)! I've used this location twice now and their service is fast and consistent.
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October 2023 by John Smith
the only redeeming qualities were of the staff receiving the truck were helpful. When i was picking it up, they (different person) were not at all,First of all, I was given the truck i rented with a 1/4 tank of gas - seriously? for anything other than a super short distance, this mandates a near immediate trip to the gas station unless you want to see the low fuel light on the whole time (not to mention the increased risk of damage to the fuel pump, so you'd think they would care more to set it much higher).Second, the alignment on the truck was awful, such that I had to hold the wheel at a literal 90 degrees in order to drive straight, and it weaved slightly from side to side as well, which is horrible on the highway. The issue was compounded by the angle of the steering wheel permanently blocking visibility of the speedometer while driving straight, which is most of the time.terrible.
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October 2023 by John S.
the only redeeming qualities were of the staff receiving the truck were helpful. When i was picking it up, they (different person) were not at all, First of all, I was given the truck i rented with a 1/4 tank of gas - seriously? for anything other than a super short distance, this mandates a near immediate trip to the gas station unless you want to see the low fuel light on the whole time (not to mention the increased risk of damage to the fuel pump, so you'd think they would care more to set it much higher).. Second, the alignment on the truck was awful, such that I had to hold the wheel at a literal 90 degrees in order to drive straight, and it weaved slightly from side to side as well, which is horrible on the highway. The issue was compounded by the angle of the steering wheel permanently blocking visibility of the speedometer while driving straight, which is most of the time. terrible.
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September 2023 by Phillip Hayden
Everything was great, but it was weird having to take a ton of pictures for them when returning the vehicle, which took roughly 20 minutes of my unpaid time.
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August 2023 by Magik Ai
The ladies who helped me this past Sunday, seem proficient at the job and overall friendly. I really appreciate that since I procrastinated on my move I needed a truck that day. It was 15 minutes before closing time and they still helped me without making me feel like I was bothering them. Thanks ladies! Thanks, U-Haul!
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July 2023 by Gwendolyn Kyle
While the morning staff were courteous and helpful, the box truck itself had a dirty interior storage space that had to be swept out before use. Upon return, the evening staff were incredibly rude and flippant. They made the process of return a pain to deal with and tried to rip me off by attempting to insinuate I had used a card when I paid a cash deposit. When I refused to back down, suddenly she acknowledged I was right and took an extended amount of time to get my change. When I refused the receipt, she crumpled it up and slammed the cash drawer while mumbling under her breath as we exited. Maybe if she didn't wear her hair so tight that it looked like her hairline was running away from her face, she'd be a little more relaxed and polite.
