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January 2024 by Ben MS
This is not an official Verizon store but a third party retailer.
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January 2024 by bobsmith44
Pretty sure this is a third party reseller. They were unable to solve my issue and the actual Verizon store in Georgetown was able to sort out my issue. The other store also informed me that this store lied to me about phone warranties being required on all new lines.
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November 2023 by JOSHUA landau
Zachary Mire is excellent.
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October 2023 by Stuart F.
Beware, THIS STORE STEALS PHONES. An employee at this store convinced me to trade-in a phone that was paid for and I was perfectly happy with for a new one that would some how be free. I surrendered my phone for the brand new one and was never given a receipt. When I saw on my bill that the trade-in was not credited I went back to the store several times, and was told not to worry it would eventually be credited. Three months later, I learn they don't know where my phone is, and it's was activated with a new email weeks after I gave it to them. When I reported this to customer service they told me they had "no evidence" that I ever gave them my phone. Conveniently they only retain security footage for 60 days and that employee no longer works there. I was jerked around from beginning to end and treated like liar. They are DEEPLY unprofessional, do no care about customers, and are not to be trusted. DO NOT GO HERE.
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October 2023 by Jesse Steven Rodriguez
My wife and I received the absolute best service at this location. literally the best I have ever experienced. Zachary Mire the sales representative went above and beyond. This is the only location my wife and I will ever go to for verizon service. 10 stars!!!!
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September 2023 by Kelly Cochran
Man, I can’t say enough good things about the sales reps at this location! The screen on my iPhone went out last night (not good because I use my phone for work). I am an ATT customer but have been looking to switch due to poor service. Went straight up to Verizon store around 10:30 this morning. My 2 year old and I were greeted at the door by Daniel, who proceeded to help us switch over 3 lines and get 3 new iPhones set up. Zero out of pocket cost, took about an hour and we were out the door. Wonderful customer service!
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September 2023 by M S.
Do not bother. Horrible customer service. Door was locked and I had to be let in. I was just trying to get some info on my plan and see about upgrading my phone. Dude that "helped" me, Timothy, copped such a visibly bad attitude when I decided against upgrading for now. As if he was entitled to my business. Grow up and maybe work on your sales pitch next time. EDIT: I'm a former retail store manager and I'm not the type to leave reviews like this. It was that bad.
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September 2023 by Patricia Cashion
Thanks Timothy for setting us up! Great team at Leander 1431 Verizon.
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July 2023 by Greg Francis
My wife and I went to this store in Cedar Park which is in the HEB plaza. I have never had such a great experience purchasing a new phone. I had to get one for a new job.Kennon runs the store and is professional, direct and does not have a complicated sales approach like other phone stores I have been to. Most cell phone stores eat up your time, have a confusing sales process, and things are very unclear when you buy a new line or phone.On the contrary here, Kennon was right to the point, honest and very customer service oriented. He got us out of the store in less than an hr, and even taught me how to boost my local network speed on my current phone proactively; which was unrelated to the sale.If you value your time, and your budget go see Keenon. I’ve been in sales for 13 yrs and was very impressed with my experience here.
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July 2023 by Blake R.
Alfonso did a great job helping me select a new phone and transferring data from my old one. He was very straightforward with everything and made sure I understood all the ins and outs of my new device. He made the process as painless as possible.
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June 2023 by Seth Cardwell
Mr. Williams gave me some of the best customer service I’ve had! Very polite and informative, give that man a raise!
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April 2023 by Kendyl
Bobby is awesome! He made the process easy and was nice to talk to. He gave us complete disclosure of all the options, which isn’t always guaranteed. We felt we got the best deal for us, while also not being upcharged or duped. We got a brand new phone, case, and screen protector. Great experience!
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April 2023 by T.J. Zelek
Kennon is the best! I've bought a phone from him a few years ago! Came back and got a new phone with a smart watch. He was very helpful through the whole process. 10/10 would recommend!
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April 2023 by Mary Vetters
I use Verizon because of the excellentservice provided by Geoffen. In concert with being very pleasant, he is also extremely knowledgeable. As long as Geoffen is with Verizon, I will be acustomer.
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April 2023 by Zach Firkins
Worked with Abel on getting me switched over from another provider and a new phone and it was definitely a lot less painful then i was expecting. Abel was very knowledgeable and friendly and listened to exactly what I needed and wanted and overall very happy with my switch so far