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February 2024 by Di Leigh
I have been a loyal VS customer for decades and it seems that they are running this brand into the ground. I am an older woman who likes cute, sexy undergarments but the quality of products and the lack of choices continues to decline. On top of that this particular store seems like they had half of their typical inventory and hardly any “medium” sizes. I required help during this visit and had to go search out an employee. The one I found was not very helpful, put me in a changing room and left. I waited in there for about five minutes with the HELP light on when I finally gave up waiting and left. I most likely will not go back to this location again and continue to shop online. I really hope they change the direction of their company. I’m disappointed that after all these years, I may have to switch to another brand.
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January 2024 by ERIKA RICO
GREAT SERVICE AND THE STAFF IS AWESOME VERY DEDICATED AND ON POINT WITH THEIR ITEMS AND PRICES ,THIS STORE IS ON TOP OF THEIR SALES GAME.
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January 2024 by Viv Eliot
Great selection and good organization for the semi-annual sale here. Friendly staff as well.
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December 2023 by R Alicia H
I bought the cutest bras and panties
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November 2023 by Kristin
Understaffed and the manager was useless, even before holiday shopping has begun. The employee was obviously newer, had a line of customers building up, she asked the manager for help with my return. She quickly answered but the cashier was still unsure but she ran away into the back. When she finally returned, I stepped out of line and let the cashier take care of others and wait for the manager. When she finally returned to help me, she did my transaction and said the cashier must have done something wrong, she did not want to take any responsibility for herself. I told her the cashier had asked her and she ran away without making sure she understood. I had an exchange I wanted to do but since it was 30 days since I placed my order, she would not let me get an even exchange for another size and instead wanted to charge me the current sale price, I did not want to return. I only wanted to exchange I definitely will not be back and I’m canceling my credit card with them. The service has gotten progressively worse each time I shop at this location. Unfortunately, there aren’t any other less than an hour away from me.
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September 2023 by Jennifer Todd
Understaffed and it shows. Had to find someone to open a dressing room. Didn't ask if I needed help or find something..anything or if my items fit. Nothing.. just standing there leaned up against the undies playing on her phone, while the two girls behind the counter busted their humps clearing the line. If she would have kept her nose out of her phone, she would have seen the group of teens walk in, and walk out with underwear.
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August 2023 by Samantha Skaggs
I know what my size is so I don’t need help being fitted.HOWEVERThe woman I approached with a few questions did answer them.When I went to the fitting rooms to see if the $9 swim tops would fit me. She turned and looked at me in a way that made me feel uncomfortable. Usually Victoria’s Secret sales reps will encourage you to press the button if you have any questions so that they could grab other sizes for you. She basically just opened the door and disappeared.My boyfriend was helping me find my size as the swimwear is pretty much sold out.When I realized the swim tops didn’t fit. We gave up and decided to leave.The woman that answered my questions and helped me get a fitting room followed my boyfriend and I out of the store so closely and quickly. I almost felt like she thought we were going to steal from the place.Long dark hair pulled back, dark eyes and older. I wish I got her name.Made me want to cry. Victoria’s Secret is the 5th store I’ve been to this summer because finding a swim top that fits me has always been close to impossible.(Context: The bikini I have now is from 2010 because I cannot find my size anywhere.)I got better service at the other stores after leaving despite the fact they didn’t have my size either.There’s no reason to follow someone out of a store like that. Or even leave the customer feeling uncomfortable in a lingerie store of all places.Smh, before you do that. You should be reviewing the cameras to see if you have proof.Because I know my bra size. I will be shopping online. There’s no used to give this location my money.
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June 2023 by lalafuji lala
I have been customer to Victoria secret about 7 years, never seen those kind of bad customer service the sales were laughing at me on my accent, And following me like I’m stealing something.I left everything I collect to buy at the register and left.
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April 2023 by Scott Nguyen
I had a return over 30 days old. Had the transaction number from customer service call weeks ago. But credit card in store didn't pull up record like other stores used to. Destiny was the only one working on the VS side...on a Sunday! But was still taking care of customers. Helped me understand I can exchange as they no longer offer store credit. So, I picked replacements for the correct size and without wire (I originally bought a handful to try different sizes for my partner to try on and see what she liked since her old ones were getting tight). The price was coming out to be more than half of what I paid. The manager made a one time exception as she understood the situation and my transaction was the day before Valentine's Day, so, I was in a bit of a bind and rush when I purchased with intention of returning a few. Overall, I'm thankful for their understanding and I was able to get value of current price versus lowest price in the system, so, that helped a little. Thanks Destiny!
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April 2023 by Sarah Johns
Friendly and accommodating staff, but they were understaffed, so it took a while to get a dressing room and there was a long wait to checkout.
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December 2022 by Deanna Nielsen
They had great black Friday prices! The lines were long at check out and the lady didn't take one of those plastic tags off so I had to go back to the register and then she made me wait in line which was super annoying. It would have been much better customer service if she just checked for and removed the tag the first time or didn't make me wait in line to have it removed! She should have apologized and just removed it. Another employee was apologizing to me because I had to wait so long for her to do it. So bottom line - good sale prices but sub par slow customer service.
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November 2022 by DT Muzica
This store is a mess. I stayed in line for over 20 min with a screaming child and noone offered to cash me out though there were at least 4-5 people. Person in front of me was buying the entire store and nobody offered to take me with a child so I could pay and get out. The store is super messy and the employees just talk blah blah and laugh. Nobody offered any help while I was shopping. I was at the store today around 2pm. I am not coming back ever again!!!
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November 2022 by Davidm A.
Well another full day in this store with my wife... I know she loves this place. Very clean organized and very nice Victoria secret store. The staff super friendly and ready to be knowledgeable to answer your questions. We met Krystal a few times while my wife was walking around rhe store she helped us with lots of questions. Then was no stranger to taking a happy and great photo with my wife. She made rhe stroll in this Victoria store happy and great to be in. My wife was very impressed by the custo.er service from. Her and all the staff here
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October 2022 by ACE G
Friendly here and the lady that helped us out knew so much about all the merchandise the old and new.
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August 2022 by andre richardson
I have never worked in retail, so maybe there are some things I do not understand ... It is interesting there were at least 4 employees at this location between 2-3PM on a Friday afternoon; however, with 4 people in front of us and 3 people behind us, there was still no help for the lone cashier.Honestly, had the store been in better shape I wouldn't have minded but there were several areas that needed attention but the other employees were just standing around. Seems the cashier was really the only one working.I have been a manager and there would have definitely been some discussion at the next meeting. Cameras exist for multiple reasons.
