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November 2023 by James Barlocher
They were very helpful, both in helping me pick out frames, and getting me the best deal considering what my insurance would cover. Also, when I didn't like one of the two pairs of glasses that I got, exchanging it for another pair was very easy.
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November 2023 by P H.
Either way overpriced or commission hungry associates. Went to have a contact prescription filled and left due to being grotesquely overpriced. First they tried telling me my prescription only came in monthly contacts, and had to be ordered as a yearly quantity. Which I showed on the prescription it clearly says daily, and I've ordered the brand before in daily. I went back next door to the Dr, who walked with me back in and helped them see that they were picking the wrong items in the system and it could be ordered in daily, and in 30,60, 90 days amounts (which I wanted to do to maximize my benefits, and later order online to save money). After the associate corrected their mistake, they said after benefits my out of pocket for a 90 day supply would be about $150. I questioned why it was so much because this is a brand I've been ordering for years, and have never been out of pocket so much. My insurance covers $130. They simply said they are more expensive than most places. I politely let them know I'd just order online and turn in my receipts to the insurance instead. I wen to another place, walked in and gave them my prescription. They looked up the exact same brand in the exact quantity this place quoted. My out of pocket was less than $60. Shop around, know your pricing, and don't let someone try and take advantage that you are using insurance. Sadly, I know most would just have paid it and assumed it was the correct price.
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October 2023 by Dolly Barrera
Quick to attend to your appointment and to help you with questions you may have. Very friendly relaxing environment. Nice offices.
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September 2023 by Cathie Danberg
The employees were kind, friendly, knowledgeable and seemed to enjoy what they do for a living. The store was clean, polished and comfortable. We will be going back yearly for all our family’s needs.
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September 2023 by Scotty Cowan
They guys were very detail and explained everything to make it easy to understand, offered the best options for the best prices, will definitely use for future purchases
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September 2023 by Freddie G.
New, clean, and great looking store with tons of frame selection for both men and women. Huge selection for kids which isn't seen often. They also carry Maui Jim's, Gucci, Prada, Versace, Michael kors, coach, along with other brands!
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August 2023 by Z R
She was Very helpful.. Great customer service.. help me with all My needs.?
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July 2023 by Lori Whitlock
I loved the care and considerate attention to helping me select my glasses for 2023.Always a fun shopping adventure for me…and now I can’t wait to get my new glasses!I guess my only complaint is I have to wait…?? ❤️?Ahhh, patience.
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July 2023 by Maria de la Luz Garza
Be careful. My lens has a manufacturing defect since I picked up. It started with as a milimetric chip/scratch and has been increasing day by day. I did not hit the lens. Seems an extra pressure in the lens because the frame. I went looking for a resolution and the option the Vision team gave me is to pay $480 usd. (Almost three times the price I paid initially). And of course a condolence message about my lost. Because I did not paid for an extended guarantee (I repeat, this was a fabric defect).As a summary poor quality in the product but worst quality in post sales/customer service. If I need to pay this amount for a new pair, happy to do it but not with them.First and last time.
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July 2023 by Patricia A.
Do NOT go here. The person that "helped" us was so unqualified and ordered ridiculous looking lenses for TWO pairs of glasses. He also told us that my daughter could ONLY have glasses that magnified her eyes. I told him she has glasses right now that don't magnify and still somehow this person managed to order lenses that make her look like an owl. They will be going back!
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June 2023 by Yessenia Ramirez
I was overwhelmed by the many options Visionworks has to offer. Freddie took the time to help me pick out the perfect frames that compliment my style. He listened carefully to what I was describing and even pushed me out of my comfort zone to try a new style. Trusting him was one of the best decisions! His customer service skills set him apart from the other Visionworks stores I've visited. I'll certainly be coming back. Thank you for your help Freddie!
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June 2023 by aziz fourtwenty
I got my prescription and came over thinking this is great eye exam went Smooth. I got my frames, guy checks prescription, fills paperwork, I don't have insurance, 450 bucks out of pocket, told 2 weeks and it's ready. 5 days pass, I return to see if I could get the center as prescription not as tech. Prescription has it at 65, store technician placed it at 32. 15 more days pass. I go into store, glasses are sitting inside a drawer, it hasn't been touched for 2+weeks. Sales clerk stated they will refund my current glasses for in house credit of 100 bucks but still can't do the prescription or they'll refund me the 450 via mail. It's been 6 months and there's no check in mail. Lenscrafters is better cause they'll flat out tell you they can't make the lenses in prescription.
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June 2023 by Ashley Nelson
I love this vision works! They are the best! I love Freddy, he helped me pick out the best glasses for me which is hard to do because I have a smaller head lol. But he was about to pick some out that fit perfectly. Thank you vision works and Freddy!
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June 2023 by Anthony Torres
Very good service. My glasses only took 1 week to get back when they promised 2 weeks!
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June 2023 by Luis Rodriguez
Have you been using glass off the ground for glasses because if it isn’t from vision works they aren’t real glasses. Highly recommend this location, their staff is amazing and are willing to work with whoever, regardless your situation.
