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November 2023 by Soroush Rastegari
Mashin was good.I paid for hand wash tire shine wheels, see the picture, this is what they offer.
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October 2023 by Grace Lee
Went through one of their car washes THREE MONTHS ago and their car wash broke a piece off my car. I filed a report and CORPORATE got back to me apologizing on behalf of the area and general manager saying they should’ve reached out to me by now and that they’ll remind them. The assistant general manager has also said he’d remind the general and area manager to contact me yet I have yet to hear any response from anyone! I don’t even want to support any wash n rolls in the area cause heaven forbid the same incompetent area manager and general was managing it. Don’t give them business cause they’ll just ruin your car and not ever call back. I’m about to get police involved.Update: Their response is insulting. It's been so long I don't even live in the area anymore. They have my phone information and yet still expect me to go back to the location even though I've already done that twice and all they tell me is, "The Area manager isn't in right now but I'll let him know your report still needs to be addressed." Additionally, they have my phone number and email from the incident report and yet still expect me to drive all the way back to the location. Will they be paying for my gas?
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September 2023 by Luke H
Not sure what happened to the original posting as it seem no longer showing so re-write the review.Went to this Wash N Roll /Go Car wash location in Parmer Ln, location #342. We went in at 7:42 pm on 7/16 and the employee did not state anything or letting us know the place will be closing soon. While working to vacuum the vehicle the machine was turn off (around 8:00pm) without warning and we requested if they can help to turn back on for 5 mins so we can complete the work and the response was NO we can't do that as place is closed. I requested to speak to the manager and the your lady there pretend to not hear the request and once I speak louder she stated she was the manager and there is nothing she can do as the place is closed. I asked why can't they give a heads up or warning which we have no answer at all. The other person (male) that was on site was trying to work quickly to pull all the towel and trying to argue with us. Clearly show both employee at this location during this time wanted to go home and don't really care with anything else.There were about 3 or 4 other vehicle's at this period of time and they all have to leave because employee wanted to go home by turning the vacuum off and collecting all the towel away.I believe this location would need to have employee re-training on how to manage customer request. Not all customer are right but there is a right a better way on how to respond to customer request. Especially if you are the manager of a location.For sure I will not came back to this particular location anymore.Owner stated taking the feedback seriously and request to contact?, there is no contact numbers where I can speak to anyone. When call to this location being placed all we get is voice mail has not been set up and I certainly have no desire to visit this place in person after this incident.
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September 2023 by WILLIAM
Went there for a car wash the hood was left with a whole bunch of bugs that were hit at night stuck to the hood. I had to scrub them out myself. Those drag Rags don't work as well as crushed equipment. And the vacuums are tremendous they suck more than my ex-wife! Hahaha
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September 2023 by Sandra Cobos
Paid for the highest wash. Roll out with bird poop still on the fender and wheels that are filthy. Why charge extra for wheels when this is how you leave them? Need to address employees bare minimum effort.
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September 2023 by Berenice Guzman
From a teenager bullying me to turn on my wipers before the wash, saying “do you even speak English?!” to the fact not one, not two, but three vaccum spots I went to had broken vacuum cleaners, and to the fact that there just weren’t enough cleaning supplies to go around… this place is terrible. And I don’t give one stars out lightly.I keep giving it the benefit of the doubt since I live nearby, and every time I go it gets worse. Today was the final straw. Even the wash itself left several dirty spots on my car that I had to go back to clean. I promise, you’re better off going to any other car wash in the local area.
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July 2023 by Joseph H.
I've been frequenting this establishment for about 2 years and they have been consistent in their delivery of car washing service. I enjoy the convenience of stopping by on the way home to get a quick wash, and I appreciate the various locations in Cedar Park and Leander.I have their monthly wash package for $20, which includes the basic wash + triple foam + sealant. The amount of product used in these automatic car washes isn't much, and you're not going to get the same level of quality as a dedicated, hand wash experience. However, you're able to get a car wash each day with the monthly membership, so just get a car wash when you feel the car is too dirty.They also offer free towel drying which it's competitor, Mister Car Wash does not offer, and I think this really sets it apart from its competition.The only complaint I have is sometimes they are a bit short staffed and so you may have to wait a couple minutes before an attendant comes to help you.
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July 2023 by Jack Shindell
Wash and Roll Car Wash exceeds expectations when it comes to their car wash services. The experience begins with their friendly and professional staff who expertly guide each vehicle to the wash entrance. Their automated washing process leaves no corner untouched, ensuring an even and thorough clean that restores the vehicle's shine. The use of high-quality, environmentally friendly cleaning products is a commendable feature, showing that they value not just their customer's cars, but also our planet.Their attention to detail extends to the interior cleaning as well, where they meticulously vacuum and wipe down surfaces, leaving the interior looking and smelling fresh. The speed of service is a major advantage. Despite the high quality of their wash, wait times are minimal, demonstrating efficient operation without compromise on service delivery.Their facility is clean and well maintained, which enhances the overall customer experience. The complimentary vacuum stations are well equipped and easy to use.Pricing at Wash and Roll is competitive, offering excellent value for the exceptional service provided. Their loyalty program also rewards regular customers, which is a thoughtful touch.In conclusion, Wash and Roll Car Wash provides a top-tier service with an emphasis on customer satisfaction and eco-consciousness. It's a place where you feel confident entrusting your vehicle for a good clean. A sparkling clean car with a pleasant service experience is what you can expect from Wash and Roll. Highly recommended for those who want a quality car wash.
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June 2023 by Clavin Natas
Dont go here if you drive any type of low to the ground sports car. Scraped the underbelly of my mustang getting onto the treadmill. Think maybe even the guy directed my car too far. Either way, bad experience. Didnt even get a free upgrade for my sticker coming through. Scraping the sticker off when I get home and cancelling membership. Can wash my car better than this place. It didnt even get the bird dropping off my car. After the wash noticed tears in the plastic underneath. Bad, bad, terrible experience. Only grateful my tires and wheels seem to be ok.
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June 2023 by Pris SA
They put no effort in using the scrubber on the front side of my truck when I came here to get bird dropping off....THEN, instead of smelling the lovely scent of soap come through the vents, my car reeks of a sulfur /egg smell.There must be a bad drain or it's just nasty full of algae in the car wash tunnel.. I have to go to buy febreze as the smell is in circulating through my ac filter now?THEY NEED TO CLEAN THE TUNNEL IT'S GROSS.
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June 2023 by Art Cook
Service at this location has really gone downhill. My car was so dirty after I left, I had to go home and wash it over.
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May 2023 by John Sirizzotti
It's a pretty good car wash place. I actually wanted to sign up for the unlimited monthly package but they won't do it for a month at a time you have to sign up for automatic billing. That was disappointing because I really wanted to try it for a month to see if I'd actually use it enough. Offered to pay cash but was turned down.Nice staff and the place does appear to be well run and tidy
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May 2023 by Cameron H.
I am a monthly customer here and this particular time two of the young boys were drying off my car and they put their thumbs up and sarcastically said "thanks for the tip" before they were even finished drying. Incredibly rude and won't be coming back here again. I called the manager and all they said was "okay I'll talk to them" and hung up. I'm debating on canceling my subscription all together.
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April 2023 by Brock Bell
Updating my prior review from years ago, unfortunately. The wash quality is average and the team has always been polite and friendly. Unfortunately this place is highly deceptive around their monthly wash program. It couldn't be easier to join the program, however they make it practically impossible to cancel. The website is broken to modify your membership, they don't respond to messages, they don't return your call or honor your request if you leave a voicemail. I've been attempting to cancel for two months and received zero response nor has the website been fixed.If you want an average one time wash this spot is fine, but I cannot stress enough not to join the monthly program.
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April 2023 by Malinda M.
Convenient and employees are friendly. Wish they didn't get rid of the mirror when you drove in to see your tires. But all good.
