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March 2025 by michele giovinazzo
I needed to open new accounts (checking, savings and a credit card). The way period wasn’t very long. I should’ve made an appointment and I didn’t, but I still got in fast and got everything done and they were extremely helpful. It had been a long time since I open new accounts.
The woman that helped me was pleasant, Efficient and extremely helpful. She was a pleasure to work with. We got through the set up of all my accounts Effortlessly. I was very impressed.
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November 2024 by Farid Gasim Zada
Use another branch if you can
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October 2024 by Shawn S
Good service and friendly people.
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September 2024 by Laura Krueger
Always fast courteous service and friendly staff they also give my dog cookies if they are with me. And it gives my kids suckers. So bonus for them
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July 2024 by Joe Rush
An Unforgettable Experience at the Wells Fargo Drive-Through!
I recently had the most exceptional experience at the Wells Fargo drive-through, and I cannot emphasize enough how incredible it was! From the moment I pulled up to the window, I was greeted by a teller named Erin, whose infectious smile and positive attitude instantly brightened my day.
Despite it being a Friday before a holiday, the bank was bustling with customers. Understandably, the wait was a bit longer than usual. However, Erin's genuine care and attention turned what could have been a tedious wait into an enjoyable encounter. Her exceptional customer service skills truly set her apart.
As a business owner myself, I understand the value of having exceptional individuals on your team. Erin's professionalism, warmth, and attentiveness made me contemplate stealing her away for my own business! Wells Fargo is indeed fortunate to have such a remarkable employee.
I cannot stress enough how grateful I am for Erin's outstanding service. She went above and beyond to ensure not only my satisfaction but also that of every customer she assisted during the busy period. Her dedication to providing a seamless and pleasant banking experience was truly remarkable.
I highly recommend visiting the Wells Fargo drive-through and crossing paths with Erin. Her positive attitude and infectious smile will undoubtedly make your visit a memorable one. Thank you, Erin, for reminding us all of the true meaning of exceptional customer service. Wells Fargo, you have a gem on your team!
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June 2024 by Tonya
They're a bit slow. Always a line when you have to go inside.
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June 2024 by Amanda Mcneely
This particular branch is awful, period! You can't be helped inside at all unless you book an appointment online. I walked in a while back to help my son open a savings account. There were NO other customers in the bank and workers/bankers were just visiting. I was told to make an appt. or that we can do it online. We were right there and I've always done everything in person and like it that way.
I have also been a customer for 23 years. They do not treat their customers very well and from the listed reviews I can see I'm not the only one who agrees.
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March 2024 by David Fisher
You would think the branch manager or corporate would look at reviews about this branch and fix the issues instead of just responding on Google, but that just proves to you how this location is not managed well. The notary here is particularly horrible and the other Wells Fargo locations have much nicer staff.
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November 2023 by AJ S
I came here with my sister who was listed on my fathers account (since she’s the oldest) as POD (pay upon death). We arrived to her appointment and a woman came up to me smiling and asking if she could help. I was sitting and I said “Oh it’s my sister” and I gestured toward my sister standing in line, whom had turned around. She immediately turned to my sister and we both followed her to a seat in the bank. I said, “Im her sister, so I’m tagging along” and she just flippantly said “That’s fine” as she sat down….yeah half the money is mine, so ofcourse I’m going to be here… but she couldn’t care any less about me because I’m not listed on the bank account. So she proceeded to say directly to my sister “Im so sorry for your loss” and my sister thanked her.I had a $25 check which needed to be deposited for my dad and the woman looks at my sister and says “I’ll see what I can do to get it cashed, I mean it’s only $25 so I’m sure it won’t break you” Are you serious??? It’s money owed to us, so that’s actually none of your business! It sure won’t break Wells Fargo to pay us our money.So then we went through all the banking stuff to close the account. The woman never offered to tell us the exact balances in each account before starting the closure. She did not offer any statements which would have been nice to see what they were paying out. We had access to his account prior to us providing a death cert but they locked my sister out once they got that.My dad has only us two daughters and we moved money from another account to Wells Fargo to pay out at once and because there is no POD on the other account. They would not pay us that money without a court order. Fine, that’s the law….but when my sister asked for a statement of the funds she looked like she didn’t think that was possible and then finally gave her one only of that one account. Listing the amount we don’t get.Anyway the entire time I was this invisible person sitting there. I wanted to ask questions also but the process is that she is on the phone the entire time for approvals and she does all the asking of questions. Anyway, she wasn’t going to answer me anyway because I’m nobody in her eyes.A coworker of hers came up to help and asked “Oh I’m sorry, who passed?” And this lady Jo Lynne or whatever answers “HER dad died”…she knew very well I was his kid too because she asked… but okay. I’m not important.Then she gave my sister two checks, from his two accounts and did not give her any statements other than the one for the account we can’t have the funds from. So we don’t know if we were paid accurately or anything. There’s no proof! You’re PoD and they pay out but you get nothing to show the accounts balances? I mean that’s as SHADY as it gets!As we went to the desk to get a $25 check cashed I was on my sisters right and the woman comes up on my sisters left, she touches her arm and says “And again, I’m So sorry for your loss”…. Didn’t even LOOK in my direction! Wow! As we left, I seriously started tearing up. It’s one thing to lose a parent but to be treated like a piece of trash because you aren’t the name on the account? I can tell you what, I have half the money now and guess where I will NEVER invest or bank it? Wells Fargo.Update: I just got mail addressed to my deceased father from Wells Fargo stating that my father needs to deposit $500 to avoid fees on his account! They still have his $11k and if they take one dime for this I will take legal action. These accounts are supposed to be closed.
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October 2023 by Jip Z.
I came here with my sister who was listed on my fathers account (since she's the oldest) as POD (pay upon death). We arrived to her appointment and a woman came up to me smiling and asking if she could help. I was sitting and I said "Oh it's my sister" and I gestured toward my sister standing in line, whom had turned around. She immediately turned to my sister and we both followed her to a seat in the bank. I said, "Im her sister, so I'm tagging along" and she just flippantly said "That's fine" as she sat down....yeah half the money is mine, so ofcourse I'm going to be here... but she couldn't care any less about me because I'm not listed on the bank account. So she proceeded to say directly to my sister "Im so sorry for your loss" and my sister thanked her. I had a $25 check which needed to be deposited for my dad and the woman looks at my sister and says "I'll see what I can do to get it cashed, I mean it's only $25 so I'm sure it won't break you" Are you serious??? It's money owed to us, so that's actually none of your business! It sure won't break Wells Fargo to pay us our money. So then we went through all the banking stuff to close the account. The woman never offered to tell us the exact balances in each account before starting the closure. She did not offer any statements which would have been nice to see what they were paying out. We had access to his account prior to us providing a death cert but they locked my sister out once they got that. My dad has only us two daughters and we moved money from another account to Wells Fargo to pay out at once and because there is no POD on the other account. They would not pay us that money without a court order. Fine, that's the law....but when my sister asked for a statement of the funds she looked like she didn't think that was possible and then finally gave her one only of that one account. Listing the amount we don't get. Anyway the entire time I was this invisible person sitting there. I wanted to ask questions also but the process is that she is on the phone the entire time for approvals and she does all the asking of questions. Anyway, she wasn't going to answer me anyway because I'm nobody in her eyes. A coworker of hers came up to help and asked "Oh I'm sorry, who passed?" And this lady Jo Lynne or whatever answers "HER dad died"...she knew very well I was his kid too because she asked... but okay. I'm not important. Then she gave my sister two checks, from his two accounts and did not give her any statements other than the one for the account we can't have the funds from. So we don't know if we were paid accurately or anything. There's no proof! You're PoD and they pay out but you get nothing to show the accounts balances? I mean that's as SHADY as it gets! As we went to the desk to get a $25 check cashed I was on my sisters right and the woman comes up on my sisters left, she touches her arm and says "And again, I'm So sorry for your loss".... Didn't even LOOK in my direction! Wow! As we left, I seriously started tearing up. It's one thing to lose a parent but to be treated like a piece of trash because you aren't the name on the account? I can tell you what, I have half the money now and guess where I will NEVER invest or bank it? Wells Fargo. You got it. My sister hugged me, as we left. We're both not gonna bank here. Update: I just got mail from Wells Fargo stating that my father needs to deposit $500 to avoid fees on his account! They still have his $11k of his. 2nd Update: They told me to contact them about my review. I mentioned the letter my dad got. They ignored me on that front, decided to send a letter to my sister instead AND had my review removed. So here it is again.
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October 2023 by Paola Lopez
Horrible customer service! I went twice and I waited 30 minutes with an appointment. The second time I just left after waiting. Don't go here!
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October 2023 by David Johnson
Awful service
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July 2023 by Justin Anthony
Don't call this branch, they're not going to answer
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July 2023 by Vicky
Great Service
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July 2023 by thiago carlini
Great experience, especially the service provided by Kristine Estes, very attentive, friendly and patient. She carried out her work with competence and professionalism.
Great experience, especially the service from Kristine Estes, very attentive, friendly and patient. He carried out his work with competence and professionalism.
