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October 2023 by Jip Z.
I came here with my sister who was listed on my fathers account (since she's the oldest) as POD (pay upon death). We arrived to her appointment and a woman came up to me smiling and asking if she could help. I was sitting and I said "Oh it's my sister" and I gestured toward my sister standing in line, whom had turned around. She immediately turned to my sister and we both followed her to a seat in the bank. I said, "Im her sister, so I'm tagging along" and she just flippantly said "That's fine" as she sat down....yeah half the money is mine, so ofcourse I'm going to be here... but she couldn't care any less about me because I'm not listed on the bank account. So she proceeded to say directly to my sister "Im so sorry for your loss" and my sister thanked her. I had a $25 check which needed to be deposited for my dad and the woman looks at my sister and says "I'll see what I can do to get it cashed, I mean it's only $25 so I'm sure it won't break you" Are you serious??? It's money owed to us, so that's actually none of your business! It sure won't break Wells Fargo to pay us our money. So then we went through all the banking stuff to close the account. The woman never offered to tell us the exact balances in each account before starting the closure. She did not offer any statements which would have been nice to see what they were paying out. We had access to his account prior to us providing a death cert but they locked my sister out once they got that. My dad has only us two daughters and we moved money from another account to Wells Fargo to pay out at once and because there is no POD on the other account. They would not pay us that money without a court order. Fine, that's the law....but when my sister asked for a statement of the funds she looked like she didn't think that was possible and then finally gave her one only of that one account. Listing the amount we don't get. Anyway the entire time I was this invisible person sitting there. I wanted to ask questions also but the process is that she is on the phone the entire time for approvals and she does all the asking of questions. Anyway, she wasn't going to answer me anyway because I'm nobody in her eyes. A coworker of hers came up to help and asked "Oh I'm sorry, who passed?" And this lady Jo Lynne or whatever answers "HER dad died"...she knew very well I was his kid too because she asked... but okay. I'm not important. Then she gave my sister two checks, from his two accounts and did not give her any statements other than the one for the account we can't have the funds from. So we don't know if we were paid accurately or anything. There's no proof! You're PoD and they pay out but you get nothing to show the accounts balances? I mean that's as SHADY as it gets! As we went to the desk to get a $25 check cashed I was on my sisters right and the woman comes up on my sisters left, she touches her arm and says "And again, I'm So sorry for your loss".... Didn't even LOOK in my direction! Wow! As we left, I seriously started tearing up. It's one thing to lose a parent but to be treated like a piece of trash because you aren't the name on the account? I can tell you what, I have half the money now and guess where I will NEVER invest or bank it? Wells Fargo. You got it. My sister hugged me, as we left. We're both not gonna bank here. Update: I just got mail from Wells Fargo stating that my father needs to deposit $500 to avoid fees on his account! They still have his $11k of his. 2nd Update: They told me to contact them about my review. I mentioned the letter my dad got. They ignored me on that front, decided to send a letter to my sister instead AND had my review removed. So here it is again.
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April 2022 by Clint M.
I don't care much for some of Wells Fargo's policies and some of things that they do. I have had problems in the past with some of their sneaky shenanigans trying to charge me fees for stupid stuff. But one thing I can say about Wells Fargo is it is everywhere so if you need cash you can always find one in just about every city in the United States. When I have had to do business on the inside employees have been nice and helpful. The only issue I have is with this company's policy and it's greed. But hey it is a bank and they are there to make money.
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April 2021 by N Y.
Avoid it at all cost !! Go to chase. Waited over 30 minutes to cash a check. While employees are just talking and walking around. Only 2-3 people allowed inside at a time. Felt horrible for the pair having to wait outside on the first 90+ degree day. If I could give it 0 stars I would ! Just avoid it and save the headache.
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October 2020 by Miriam v.
Almost a month ago I transferred all funds to a Credit Union preparatory to closing the account because I am moving. I was unable to close the account until I could make an in-person appointment, which took a while. In the meantime, suddenly, a mysterious negative balance appeared in my account. When I finally got an appointment I learned that it was a service charge because I hadn't closed the account! This is Strike 3 for WellsFargo with me: the scandal of millions of bogus accounts because of management pressure on staff to open new accounts a few years ago; learning last week that WF "can't find enough qualified people of color" to have a diversified staff - it's outrageous. I will never use WF again. And now I can close my account only when that service charge I paid shows up as a $0 balance.
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March 2019 by Mike P.
Friendly service but equipment does not work ATMs never seem to give out cash ! Hmm maybe they only take your money but never give back any be careful here!
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July 2018 by Alisa C.
Very friendly drive thru tellers. Was taken care of in fairly quick fashion. Will come to this one again. Worth noting the hours at this branch are changing slightly starting July 30, 2018. See pic...
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May 2018 by Mike P.
Very fast and good quality customer service with a smile always! A full service bank with no line! Wow!!
