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May 2025 by Brandon Vansell
Ben was great today. Very helpful
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April 2025 by Michael
This place is great. The store manager, Adrian, was so very very helpful. You don’t find customer service like this any more. Thanks so much for your help.
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November 2024 by AB
All employees are really nice and the store is really clean. The store manager Jack is really good guy.
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October 2024 by Cynthia H
I walked in with a dreaded request...to match an existing kitchen cabinet door. I REALLY didn't want to have to repaint all of the cabinets. Lorenzo and Edwin did a great job of troubleshooting the color and finish until it looked like a perfect match! And they never made me feel like I was being an inconvenience. Always love coming to this store!
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February 2024 by MSH God we trust
Ok, store, ok stock . Not my favorite location but not bad
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April 2023 by James McAsey
Great products and great friendly service. Better products than the big box stores.
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December 2022 by Miguel Sevilla
I am not trying to get preferential, but when you spend more than $100,000 every year on this company, at least they can do little bit more for you when you ask some help to match paint, well I am cancel my account with this guys today move to Lowe's, Home Depot wherever except Sherwin Williams
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September 2022 by sadia
Kyle (although he said he might not be able to, as they had other customers in store at the time too when I called less than half an hour of closing time),was able to make 4 gallon buckets ready. I reached like 5 minutes before they were closing on labor day and was able to get the paint. We are repainting our entire house gradually and this place is our go to place. We also get helpful answers to most of our paint related queries. All our projects look so beautiful. The before and after pictures look like an add of Sherwin-Williams.
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May 2022 by Danielle Benton
Ethan the employee screamed at me for no reason after asking where I could find a paint they didn’t have after telling me he sells this daily to customers.His manager just sat there and watched the entire thing. He finally stepped in to take over.I was very confused and blown away looking around at customers to see what was happening . Ethan then threw his hands up in the air yelled that he refused to help me. Absolutely unbelievable and I cannot believe what just happened. I was simply asking where to get what I needed and he lost his mind.I will never return to this location, and drive way further in hopes I don’t experience this again.The manager walked me out and said he would handle it however that is hands down the worst customer service i’ve ever received.I am not one to write reviews but that service was undoubtedly the worst i’ve ever had in Celina.
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April 2022 by Attila Otvos
Bought the least expensive paint from this location for interior and exterior . Interior didn’t cover at all it was like spraying milk on the walls lots of water in it . Next day it looked like we haven’t painted at all spent all that money on SW paint . Head to purchase higher end pain to cover up interior . Did the work 2 times and trow money to trash .Exterior barely covered after 3 coats of paint still visible where paint didn’t cover.They’re response was you bought the paint on a very cold day . I been in the construction industry for a long time . We know better , not to paint on cold days or rainy day for that matter .Thank you SW but will take busines else where from now on .Go to Home Depot they have good quality paints there and they’ll help out if you get in a situation like this .
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July 2021 by shane isaacks
High quality paint, low quality customer service. My research pointed to Sherwin-Williams as having the best paint to restore my old wood house with (and I need a lot of it)......unfortunately, I've lost my patience for their lack of customer service. Today was the SECOND time I've walked out of there without getting the supplies I went in for. I was upset to the point I didn't even ask for my paint chips back. There will not be a THIRD time. These old guys working at the Celina location clearly don't care if you buy from them or go down the road to Ace.
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July 2021 by Shane I.
High quality paint, low quality customer service. My research pointed to Sherwin-Williams as having the best paint to restore my old wood house with (and I need a lot of it)......unfortunately, I've lost my patience for their lack of customer service. Today was the SECOND time I've walked out of there without getting the supplies I went in for. I was upset to the point I didn't even ask for my paint chips back. There will not be a THIRD time. These old guys working at the Celina location clearly don't care if you buy from them or go down the road to Ace.
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July 2021 by Brandon B.
My builder painted our walls with Sherwin Williams 2 years ago and failed to leave us with any touch up paint. I had been told by neighbors that we could call Sherwin Williams and likely be told what K-Hov painted with. Upon calling I was quickly told, "No, I don't know why people think we do that." I let that roll off and did a little research finding our original purchase order which listed First Star in flat as our paint color. I looked up First Star on The SW website and ordered a quart for some touch up. About an hour later I get a call from the store telling us that the First Star K-Hov purchases is not the same as what they have on the website, so I'd have to bring a sample in to get a color match. Am I wrong that a color should be the same no matter who purchases it? I'm not a paint expert, but isn't that exactly what specialty colors meant to be used for...matching? To make it worse the guy on the phone asked me to bring in the original paint bucket to match. I revealed to him that I was purchasing paint because I didn't have any. He, frustrated as well, asked me to find an "inconspicous place" to cut out a half dollar piece of painted dry wall so they could get a color match, because that's what all homeowners want to do...cut a hole in their painted walls. Admittedly now I was frustrated, but focused on my mission to touch up, I was able to cut out a square inch of painted drywall hidden behind our thermostat cover. I took the sample up to another Sherwin Williams that was on the way to run some other errands and once in the store, I was told their color match machine was broke. I finally gave up, took the same to Lowes, where the matched the color perfectly in about 5 mins at roughly a 2/3 of the price. Needless to say I'll never use Sherwin Williams again.
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June 2021 by jennifer medellin
I love this store! For 9+ years I have always received the best service from very knowledgeable associates.
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June 2021 by Larry Jackman
Glendel provided excellent knowledgeable service. The store had exactly what I needed.
