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March 2024 by Amanda Bondarenko
I have a package that I ordered - now they're not even delivering to my house. I have to go get it. Seriously - what is the point of the USPS if we have to now pick up our packages?!!?!? Useless...
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March 2024 by Kings Felix
Great services
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March 2024 by Nadine Craft
Mail carriers are so careless! Putting my deliveries in someone else’s mailbox and no way for me to find out who. This is routine in Bluewood
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March 2024 by Sandy Tucker
This is a wonderful post office. I've read the negative reviews and can't imagine they are going to the same place I am. The clerk is always friendly, efficient and knowledgeable. I've had packages delivered to the east, west coast and the midwest in record time, even though I'm sending is the least expensive way. I would never pay the rates UPS or FEDEX charges when the postal service is so reasonable and the employees gracious even when dealing with unreasonable patrons.
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March 2024 by Lana Ramirez
Celina Post office had always been so helpful! Our mail carrier, Scott, is absolutely PHENOMENAL!! The best around. We are so thankful for him!!
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December 2023 by Bethany Petinglay
Recently, our mail went missing, and I filed a claim through the USPS customer service number. The following day, I received a call from my local post office from Crystal, she provided wonderful customer service and went above and beyond. I so appreciated her call.
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December 2023 by brent arens
If I could give zero stars I would. Ordered Christmas presents for the family and don’t think anything of it because it’s coming through the post office which I trust more than other providers and this coming from someone who is a manager at FedEx. Lo and behold this week I’ve had nothing but issues packages saying delivered and not being delivered or lost or being held and no one saying a damn thing. Celina post office is the most unprofessional post office ever felt with
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December 2023 by Mirko McClammy
Delivery of packages from Amazon delivered by USPS is horrible. Live in a regular Celina neighborhood with city streets, but unless the box is big enough to fit inside my mailbox, it gets placed on the street curb next to my mailbox. FedEx and UPS and individual Amazon drivers get out and walk it straight to my front door or porch every time without any hang ups. I guess porch pirates don’t even have to get out of their vehicle to grab my stuff…
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December 2023 by Adam Majewski
I would give 0 stars if I could. We have not had mail for 10+ weeks. Every day that we go into the post office they tell us mail service will start the next day. Then once again, back up screaming at them and them giving a different excuse. It is groundhogs day every day with the Celina Post Office. So I have to spend 30 minutes roundtrip to pick up my mail.
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October 2023 by David Hoover
It’s a small post office that serves a fast growing city. They went out of their way to help me retrieve some packages after I had forgotten to change my address on the vendor’s website. Ted actually met me at the apartment complex where one package had just been delivered, and opened the mailbox to retrieve it. Uncle Sam needs to give them a facility and employee’s to meet the demand.
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August 2023 by Preston Petit
July 3rd, 2023The Post Office is lucky I am unable to give it 0 stars, because I definitely would. This is the worst Post Office in the entire country I can ensure of that. First, you cannot call this Post Office. I’ve tried calling first thing in the morning, middle of the day and the afternoon… nothing. It will literally ring for 30 minutes straight and no one ever answers. Second, why this Post Office closes before any other neighboring city is beyond me. So unless you work from home, or can get there between the hours of 9AM and 4PM, excluding 12PM-1PM because they closed for lunch, good luck. Finally, with Celina growing, I can’t almost guarantee that if you are moving into a brand new house in a newly constructed neighborhood, you are screwed. Do not be one of the first people to move in for your neighborhood because getting them to set up mail for delivery is a nightmare. It’s been two weeks since I’ve moved, and I’ve received literally nothing in my mailbox. Goes to show that anything run by our Government is a complete and utter disaster.July 21st, 2023Edit:They have now changed my mailbox number for my house after it took me over 2 weeks to get it corrected since I was the first one to move into my newly constructed neighborhood. So I now have access to a mailbox that is no longer mine and I have no idea where my mail is being delivered now.August 16th, 2023Edit Part 2:So after too many phone calls, emails and visits to the Post Office… the root cause of the problem is the Builder of my Subdivision, Megatel Homes. They messed up on our community boxes with the numbering, so I ended up with the wrong box and when the Postal Service came out to label the boxes officially… our number had to get changed due to Megatel providing them different box numbers. The Post Office Manager drove over 30 minutes to my house to unlock my mail box, and give me all of my missing mail that was in my “new” box that I am still waiting to get keys to. I pray no one else that has recently moved to Celina goes through any of this!
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August 2023 by Vu Nguyen
Whoever is delivering packages for zip code 75009 in The Homestead at Ownsby Farms needs to be replaced. In our neighborhood Facebook group, everyone is having issues with packages determined “delivered” yet no packages are found on a constant basis.I’ve waited four weeks for this package to be delivered only for it to be missing and good neighbors returning packages to me that have been misplaced in their box in other cases. Phones are not answered at this location, and it is impossible to speak to a live operator on the customer service line.This is a serious issue. It’s almost safer to make sure the business uses a third party carrier to ship that does not have government access to the mailbox. Not because is USPS as a whole, but the current federal employee who is not doing their job for the zip code mentioned that isn’t held accountable.
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August 2023 by B R
Run a business and many times my packages don’t even get picked up. This time it’s been 4 days in a row. Unreal. So glad to pay such high taxes for a service that doesn’t truly exist. Good luck trying to call anyone here to discuss the situation, no one answers ?Additionally, this post office blatantly ignores hold mail requests. So be prepared to receive all of your mail and packages while out of town despite your mail hold request ???
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August 2023 by Randy T
The hours of operation are unbelievable. The atmosphere at this post office is just sad to have to be there. I’ve actually driven to Prosper several times to send packages because it’s a 180 degrees difference in assistance and attitude. Recently I had a drop box key with no number on it in my box. I guess you just start at box number one and keep trying until you find a match, which was almost humorous.
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June 2023 by Wendi Realzola
We moved into our newly built home and weren't getting mail. I sent a message through USPS and Jeana from our local post office contacted us. She had already spoken to our mail carrier and they were unaware any houses were in our area. She asked me to send photos so she could show our mail carrier. Within a couple of days, she let me know that someone physically went to our house to verify our address. We have been getting mail ever since. I am very impressed because everyone knows it's hard to get anywhere with USPS. Thank you, Jeana!!!
