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March 2024 by Michael Sherwood
Was in the store today to pick up a few items. Part of the staff was helpful in helping me locate the items I was looking for, however the cashier and what I assume was the manager were not. I picked up a 12"x24" piece of aluminum and some mounting bolts from their shelves. There were many of the aluminum sheets stocked in the same spot with a tag below it that showed 42.99. When I went to the front to pay the item rang up 64.99. I showed a staff member where I found the item, and he confirmed the price in which I saw earlier. The cashier then said the item numbers don't match, and then asked the manager come to the front. The manager said the same thing along with they must have been stocked in the wrong spot. Now the shelf item tag and the tag on the item did have the same description and size. So in this whole transaction I didn't receive an apology for the confusion or anything. Also the fact the item was stock in the "wrong" spot was a mistake made by the store. So in short due to the poor customer service is why I will take my business to another location for the time being. I hope this isn't the norm for this facility of business, and perhaps in the future they can change my view point of the customer service in .
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March 2024 by Lucy Matthews-Owen
Always friendly and helpful.
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February 2024 by Tiffany Butte
My husband went to Ace today to return an unused chain for a chainsaw he just purchased less than an hour earlier. Because the package was opened ( even though the chain was clean and never used ), an employee named Terry was very rude and disrespectful telling him. My husband found the right chain but was not able to return the new ones one. He was very upset and told me he never wants to go back there after the way he was treated today.
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February 2024 by Derek Kifer
Staff are not helpful except to back each other up when one is having to listen to an issue customer.I went in with my boss and a rather large young fellow offered help. He was present maybe 30 seconds then disappeared. We found him sitting down and my boss, being annoyed, decided to attempt to vent his frustration in a decent way until a female employee decided to cut into the discussion with an untrue excuse for the fellows departure. Not a good place and they are too expensive as well
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February 2024 by ERNEST STOKES
I shop there frequently. The folks there are very knowledgeable and helpful. In most cases they have exactly what I’m looking for. Nice place to shop.I recommend ace hardware to my family and friends.
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January 2024 by Marc kirby
If you publicize you’re open until 6:00PM, then don’t close before that time!! It’s false advertising and shows no concern for your possible patrons. TOTALLY INEXCUSABLE!!!!!!
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January 2024 by Guccio Pablo
Almost everything you may.
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September 2023 by Joseph Hitt -
I called about a paint I needed. They price checked several items, and David was super friendly and helpful. He had the can shaken for me bt the time I got there. I called back and spoke with another person Dave I think and asked if they could shake a can that I already had and he said sure. When I arrived at the store the product was ready and they shook the other can while I waited. All staff that I spoke with were very polite. The store is organized, clean, and well stocked. Since I'm not from this city, it was great to have a hometown hardware store so convenient. My parent lives here so I'm sure that I will shop here again.
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September 2023 by Ezequiel Quintero
Screw broke off on my mirror, drove a hour and seen this hardware store. Very nice people, the gentleman that help me was very professional. Thanks again!!!
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August 2023 by ER LG
Great place to get just about anything that you would need to fix things around the house, or shop
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August 2023 by Randy Fields
Chandler Ace Hardware is awesome, the staff excellent and is always exceptionally helpful, They take care of their customers, community and stand behind the products they sell 100%. Im proud to call them my local Ace hardware.
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June 2023 by Terry Kinion
The Ace Hardware store in Chandler is amazing, I've grown so used to the shoddy service and surly staff at the big box hardware chains, that I was almost suspicious when a friendly clerk smiled, offered to help me and then actually did help me. It is very refreshing to go into a business that treats customers as if they wanted to earn theirbusiness. I know it is old-fashioned to appreciate good service, but I guess I'm just old-school.
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June 2023 by Lonnie Heldenbrand
Lots of items for a small hardware store. Very convenient. Staff is very helpful in finding items.
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June 2023 by John Pollard
Stopped by the other day ... Very helpful great selection...made return trip today for garden supplies... Parking lot was near capacity blocking garden supplies parked in grassy area along parking lot... Employee in Red Vest required me to move pickup into designated parking area. Then promptly disappeared the be un available for loading... Decided to drive on to Tyler for supplies ... Customer doesn't have to be right but it would have been nice if the gentleman had been less abnoxious.Everyone has a day ... He has had his :)
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June 2023 by Melissa Wade
This place is needed when people get off work at 5pm but they close right at 5pm. People at small town store should consider the hors better of operating. No one wants to work at that store to open it so might as well close it down. Sorry
