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November 2019 by Lana Tank
Always the best
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October 2019 by Mona B.
I thought long & hard before leaving this review. In the end, I believe this could be beneficial for both potential new clients looking for a salon they can consistently utilize. Especially those with chronic pain issues, as well as for the owner Michael. After going here for several months I was forced to cancel an appointment for the very 1st time. Unfortunately, when you deal with chronic pain, you can't always follow a business's cancellation policies. When I called to do so, I was reprimanded by Michael like a child. He told me he empathized having back pain himself. First, I would suggest you never compare your "back aches" which allow you the luxury of working full time, to someone whose had multiple surgeries, gone through every available procedure, resulting in them no longer being able to work. In addition to being in pain on a daily basis. Next, Michael tried to make me feel guilty by telling me "he has a family to feed." I can't imagine him allowing his employees to use these same tactics on all of their clients. Somehow I think they would lose a lot of business upon doing so. Lastly, I was told to call the day of needing an appointment, rather than in advance. This after being told he books his appointments 3 hours in advance because he's so busy. So obviously this was meant to mean he would not personally deal with me as a client in the future. In the time period of several months I had been going here, I'd never missed an appointment, nor was I ever late. And as someone whose been married to a business owner, I completely understand the need to feed one's family. Especially from the employees point of view, more so than the owner who obviously makes a must larger percent of the profits. That's why despite not always receiving what I requested, I ALWAYS gave the highest recommended tip to the hairdresser. So for those potential clients who may deal with chronic pain, who are looking for a salon to use on a regular basis, I would think carefully before coming here. And to Michael the owner of this salon, in the future, I would think carefully about how you handle cancellations. Yes, you are a very good hairdresser. However, reprimanding a client whose not only an excellent tipper, but one whose never been late, let alone missed any prior appointments, is not good for business. In fact, in this specific case it was such a turn off that I have decided to take my business elsewhere. In the end, finding a great hairdresser is much easier than keeping good, reliable clients. Just some food for thought. BTW, before this incident I would have given your business at least 3 star's. I couldn't honestly give higher because not only were my requests inconsistent, but so was the pricing everytime I went there. But as a result of how you handle your personal cancellations, I can only in good faith give you 2.
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July 2019 by Leah Brown
I just took my sisterinlaw there. Its a small qiute I like places like that maybe one day I will get my hair cut there.
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July 2019 by Kaitlyn C.
Very strict cancellation policy and poor customer service. I called on a Monday morning to cancel a Tuesday evening hair appointment due to a change in my work schedule, and I got charged the full price of the appointment ($40!), because I did not cancel 48 hours before on the dot. 48 hours before would have been Sunday afternoon... to which they replied a voicemail left on Sunday is fine, but calling Monday morning to attempt to speak to a person during business hours is not acceptable to waive the fee. Keep the fee, you've lost a customer.
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March 2019 by Deepika M.
I give them 5 out of 5 stars with an extra twinkle Coz they are just awesome . A big Thankyou to Liz for my wonderful amazing haircut. The front was great , so was the hair wash lady. ( sorry - bad with names) Definitely recommended
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January 2019 by Kristina U.
I will definitely be returning here; Liz was attentive when I was letting her know what I was needing. She took her took her time, making sure that I was always comfortable and liking what she was doing with my hair. The owner, Michael, makes most of their hair products, and they are wonderful, Thank you!
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January 2019 by Kathleen L.
Rebecca is the best! She took the time to ask what I wanted, took her time to make it perfect!
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November 2018 by Carli R.
I chose this salon cause it had the best reviews. I'm regretting it now. I went in yesterday with a picture of exactly what I wanted. Hair dresser told me she was the best in that store and I believed her. She kept saying how she could see the beautiful color in my hair when she was close to being done, but even after showing me I could barely see it in the right light. Mind you I only get my hair done once every 2 years, I paid $200 out of pocket to get this done(that's alot for me as a SAHM), and tried to charge me more for it. I'm not happy at all, it's overpriced and don't give you what you ask for. I wouldn't recommend this place to anyone and I'll never go back
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July 2018 by Charise S.
Oh. My. GOSH!! I just moved here about a week ago from my native Los Angeles, and I cannot believe I found this place! Thank you Yelp and Google reviews, or I wouldn't have found it. I have never been treated to such a delightful, luxurious salon experience in my life! Not only did I walk out with a rockin new do, I felt refreshed in my spirit and mind as well. Something about you Texans, you guys are special people and I love you so mucho. I was greeted by the lovely Ashley, one of the most awesome chicks I've met to date. Then, beautiful Rebecca came and took me back to wash my hair, where she literally transported me to paradise with a scalp and neck massage. I've never had anyone do that to me in a salon ever, not even in the ones where I paid over a hundred dollars for a wash, cut, and style. She made a headache I'd had for two days of road tripping straight up disappear! Real talk. Then, when I thought it couldn't get any better, my amazing stylist, also named Rebecca, and her lovely assistant Whitney, came and took me to their chair. Rebecca really took her time to assess my hair, ask me what I would like to achieve, and even took the time to look up inspo pics, my FAVE!! Then she gave me ANOTHER massage on my neck and shoulders, using amazing high quality essential oils made to relieve stress and help you relax. And something about her just made me pour out all my pent up stress, hairdressers are seriously therapists lol. My hair came out uh-may-zing! Then, when I seriously thought it couldn't possibly get ANY better, Michael, the super rad owner, has his own line of haircare products, Risher, he has formulated just for him and his salon (mic drop). Rebecca hooked me up with the perfect products for me. Guuuuurl, let me tell you, the products I bought were freaking life changing. The bourbon shampoo and tobacco conditioner smell like pure heaven. They will be a staple for me from now on. Their product called Peace Out is the most bomb pomade ever, and it has my favorite matte finish. My man has been loving the East Texas Dreams beard oil, and believe me a man with a beard as fabulous as Michael's knows what he's doing. My pure blooded Jordanian honey has the most beautiful, thick, healthy beard now. Last but not least, if you have hella fine thin hair like me, you have to get his I Fall 2 Pieces. It's changed my life!! As you can see, I'm in love with this place. You have to check it out!!!
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July 2018 by Janet F.
Michael has been doing my hair for over a year now. Walking into his salon is very welcoming... Each and every employee he has are friendly,helpful and overall welcoming! When I sit down and ask him to change my hair ( and trust me I usually have no Idea what I'm looking for!) he whips up the perfect outcome every time! GREAT SALON !
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March 2018 by Emily F.
Michael knows how to treat my hair. I always walk out looking great. He helped restore my hair to a healthier version. I love this place!
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February 2018 by Gina M.
I absolutely love Rebecca, all of the staff was friendly and welcoming. I was very impressed with the entire salon. I'm new to Tyler and I am so happy I found this salon!My hair looks great! I'll never go anywhere else!
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December 2017 by Sam O.
What a great happenstance! I accidentally called the wrong number and this sweet woman, Liz answered. She told me I had dialed the wrong number but that she would happily help me look up the right business I was looking for. How sweet is that? I was so impressed by her helpful demeanor (and was desperate for a haircut) that I decided to make an appointment- and I'm so glad I did! I met my lovely stylist, Bryn who gave me the perfect cut along with an AMAZING oil massage (my fav). I was also able to have my eyebrows shaped by Rebecca. She is such a pro at brow shaping! Not only was the staff accommodating the salon is modern and up-beat. I very much look forward to my next visit, in two short weeks for more primping. Well done, y'all!
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October 2017 by Madison H.
I was a walk in, I just wanted a simple haircut and nothing else. Showed the lady a photo and told her what I wanted and she proceeded to chop off all of my hair not even asking me length wise or anything. I was so upset after I left realizing how much she had cut off and I got nothing like what I wanted, my hair has never been this short in my life. Probably not getting it cut again either like ever. And it cost me about 48$ for a haircut I could have probably just done better myself since I was in cosmo school for about three years but it's been awhile since I've cut hair so I didn't trust myself. Guess I cant trust anyone else with it either.
