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August 2024 by Kristina Cosgrove
The Mill Creek family is respectful, professional, communicative, supportive, and patient. As a first-time home builder, their suggestions, opinions, and recommendations were nothing short of perfect … they took the time to learn about our likes/dislikes, style and overall needs. They were always ready and willing to patiently answer our overwhelming amount of questions and would provide detailed explanations. We truly don’t know if we would’ve survived building our dream home if it weren’t for the Mill Creek family!
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August 2024 by John Engler
We chose Mill Creek to build our forever how because of the references from other customers… and we couldn't be happier! Everyone at Mill Creek was wonderful to work with and our builder Kyle was amazing to work with and even got the house done early!
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May 2024 by Clayton Wessels
Working with Mill Creek was wonderful! We had no intentions of using them but were persuaded by a friend to give them an opportunity. After our first meeting we knew we had our builder. Their bid process and construction was above our expectations. The design center made selections a breeze, and David, Megan, Steven, Lance, and the rest of the office crew were always helpful. Most importantly, they were available for discussion at all times and quickly returned emails/phone calls/text. No surprises at the end, just a beautiful home that turned out exactly as we wanted.
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February 2024 by peaches quichocho
I absolutely love working with all of the people involved with this company.
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January 2024 by Dawn Harris
Mill Creek Homes. We agreed on a price and paid a $2500 design fee. The price was the close to the advertised on the website. Later when we were about to start building the price suddenly dramatically increased. Clearly a bait and switch program watch out. We didn't use them and I was out $2500. I would have never written this review but saw this has happened to several people so clearly was not an oversight but a shady business practice.
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October 2023 by Piers Duffy
Our experience with Mill Creek Custom Homes was exceptional throughout the entire process. The final product, our forever home, is absolutely beautiful and exceeded our expectations. We’ve received so many compliment from friends, family, neighbors, and even our UPS driver!This was the first time my wife and I had a home built for us, so naturally we were a bit intimidated at the whole process to bring this into reality due to no personal experience doing this before.From the beginning, the initial meetings with Sales (Bryan Sanders) were very respectful and informative on how the entire process goes and ensured they can handle everything required to go from an undeveloped piece of land to a home with all the amenities while staying in our budget. Bryan was very knowledgeable on the entire process and housing design specifications and was able to design and tweak the home to our liking. Both the Salesman Bryan Sanders and VP of Sales David Hadsell walked my property with me to study the terrain and help advise on their most recommended placement and orientation of the house to meet the requirements of being far from the road but also accommodate drainage due to uneven terrain surrounding. They also advised and helped plan for future proofing this build, such as stubbing out for a future swimming pool.The selections process went very well, the Design Coordinator (Meagan Semora) was very helpful and patient with us reviewing all the possible design aspects of the home, and very accommodating to last minute changes on our part.During the building process the Construction Manager (John Miller) would contact me each Monday morning to go over the plan for the week and to address any questions or concerns I may have. John was a pleasure to work with, on many occasions he met with me on the job site to show the progress and ensure we were satisfied with certain milestones before the next stage of construction was begun. I.e. Inspecting the framework/wiring before drywall covered it up. Beyond satisfied.Thank you Mill Creek team!Service: Home building
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October 2023 by Marion Stepp
It is now four months since we moved into our new Modern Farmhouse built by Mill Creek Custom Homes. The house is gorgeous and ALL visitors have been stunned by it, both inside and outside. Building a house brings seemingly unending stress for most of us so it was important for us to check the quality of the workmanship I.e. by viewing partially completed Mill Creek homes and also meeting the Sales Team. We immediately felt comfortable and confident with both.As we worked on our contract the Sales Team engaged regularly with us and helped us stay within the budget and still gave us an elegant custom home which looks far grander than the actual cost. Thank you David Hadsell and Bryan Sanders! Yea!Bryan Sanders, our designer extraordinaire, designed the house and built in some beautiful architectural features which distinguishes the whole house…. beams, tray ceilings, archways, concealed lighting. That man is creative!John Miller, our Construction Manager, was a champion for us and gave us unlimited attention, direction, and access to him directly whenever needed.Meagan Semora, our Selection Advisor, quickly picked up on our style and guided us through a gazillion choices. The results speak well for all of these talented professionals!The relationship we built with the team was very productive. As with any builder, during the process there were instances where some things were not quite as we had envisioned or , in some cases, needed additional attention. We addressed all such instances with Mill Creek and in ALL CASES they worked with us until we were satisfied with the results. Even after our Move In they have continued to return and attend to minor issues that we discovered after living in the house. We have been impressed by this, given that some builders just ‘take the money and run’ never to be seen again.In regards to finance, we monitored our Change Order expenditure very closely. We worked with the Mill Creek accounting department regularly in reconciling our mutual spreadsheets. They responded always in a timely manner and were always accurate and spot on! Subsequently there were no surprises at closing and everything balanced to the penny!In summary, we love our new home. It’s a good house! Every room is a design delight. We can’t believe it’s ours! If you are looking for a home builder , we would definitely recommend you meet David Hadsell and Bryan Sanders at the Mill Creek Chappell Hill Design Center. They are a reasonably priced Custom Home Builder who will work within your budget to deliver a really fine home.Services: Project management
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June 2023 by Scott Davis
Thank you to Bryan, Meagan and Steven on building our forever home! We could not be more pleased with the entire process. From the preparation of our land and pond, to the final walkthrough, everything was seamless. We will be forever grateful to you all for making our dream a reality. Here’s to our new Country Life!
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April 2023 by Brian Stogdill
Mill Creek is a good custom home designer. Unfortunately, they did not meet my expectations as a custom home builder. They are a production home builder, lacking the “custom build” attention, details, and quality oversight to a homeowner’s expectation.The introduction, design, layout, and selection phase was appreciative. Design changes and updates were quickly addressed and reflected accordingly. It was quick, organized, and in detail.Once committed and the Purchase Agreement was signed Mill Creek communication and customer service degraded. The relationship appeared to become scarce. Even during construction I was disappointed with the lack of frequent communication and engagement from Mill Creek.From the start my observation of the Construction Manager did not seem too engaged with the project, almost treating it as part-time job. He did not seem to know the specifics of my custom build, mechanical organization and layout, and any level of construction quality oversight of the craft. I found it hard to earn trust and confidence in his abilities. Mill Creek states the Customer will receive a weekly construction update, however the majority of instances I had to reach out to my Construction Manager for the update. That said, the relationship with the Construction Manager was respectful and professional. He acknowledged my concerns and addressed resolutions. He made efforts to right my issues.The build was unorganized, sloppy, and mismanaged. When Mill Creek states up front “there will be mistakes,” that message is for certainty. I accepted this possibility given mistakes are commonly made in construction. But knowing this is a custom home builder, I assumed their reference to this was minor in nature. I was wrong. So much disappointment and frustration around the number of “lazy” mistakes and rework which could have been avoided if there was adequate construction planning, craft guidance, and oversight of the Contractor.-Quality, quality, quality… it was lacking. The “Construction Manager” is a coordinator, not a manager. It was embarrassing to identify the deficiencies and poor workmanship myself. In my observation the Construction Manager did nothing more than coordinate the next activity and communicate with the Homeowner. I cannot think of one occasion my Construction Manager monitored quality control or workmanship, or made aware to me deficient work, incorrect installations, or sloppy workmanship until I brought it to their attention. Quality control is left to the Homeowner.-Rework and repairs are all “handled on the backside,” which caused further schedule delays. It was stated to save expense costs Mill Creek postpones all repair work to the end of the project to prevent multiple mobilization costs by their subs. In doing this work is left undone for months, deficiencies are forgotten or missed, and sub availability and timing has the potential to delay build even further.-No indication of construction sequence, foresight, or constructability planning for custom amenities or features. Prior planning was not taken to identify mechanical installation items. It was a “figure it out as we go” plan… which amounted to repeated rework, and time, and schedule. I feel this house has more scars and scabs due to repairs, rework, and poor workmanship.-On many occasions Mill Creek did not follow Purchase Agreement terms for Change Orders. Change Order approval was sent to me e-mail after the work was performed. Mill Creek made no attempt to reach out via phone call and communicate this or explain the reasoning.-House build details not clearly identified in the technical specifications or during design are at the cost of Homeowner; even if mistakenly missed by Mill Creek and after Purchase Agreement executed.Service: Home building
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November 2022 by Ashley Gibson
Mill Creek Custom Homes built us out dream home! They stayed on budget and on time. The home was the highest quality, and they were transparent, honest, and upfront about costs. Every detail was thought through, and the completion of the project was finished with the highest attention to detail. Go with Mill Creek; they will welcome you home.Service: Home building
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November 2022 by kimberly phillips
After much research on reviews for Mill Creek Homes I would like to know why the owners, employees and family of a company give themselves 5 star reviews as Mill Creek has done ? That would only be to bring up their ratings because they have been dishonest it’s customers and ho have rates them low in the past. Personal experience with this business, not honest or transparent.
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September 2022 by CHS Septic Installation
If you’re looking for a great quality home builder with friendly and professional staff, look no further! Mill Creek Custom Homes built our house and we are extremely happy with it. Building a home is stressful, especially during the pandemic, but Mill Creek made our experience easy.Services: Interior design
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August 2022 by Laura Retzlaff
We are so in love with our home and Millcreek was an absolute pleasure to work with. To say the least, building a home is quite a bit of a stressful process and the customer service provided by Millcreek was excellent. We highly recommend this builder to anyone looking to build their dream home.Services: Home building
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August 2022 by Kimberly Inman
We cannot say enough good things about Mill Creek Custom Homes. We are in the middle of our 2nd new construction with them. I usually don't take the time to write reviews but this one is well deserved and overdue.In 2012, we decided to make the move from Cypress to Bellville. We bought land and had the option to use a builder of our choice. I brought a list of 20 items to our first meeting. Items that I would love to see in my home along with a little idea of the open concept we were looking for. At our design meeting, I was blown away with how Mill Creek took my simple black and white "list of wants" and turned it into the beautiful place I would call home for 10 years.In 2021, we decided to make our next move. Every Realtor we interviewed couldn't praise Mill Creek enough! Every single one of them said they always could pick out a Mill Creek Custom Home because of their craftmanship, attention to detail, and the quality of work shown in every house they had build in our area.Fast forward to 2022 and here we go again. We once again picked a neighborhood where we could bring in our own builder and we knew right away Mill Creek Custom Homes was our choice. It is a different world to build in compared to 2012. Mill Creek has been very proactive to stay on top of ordering, pricing and trade management.There are so many builders to pick from and it can be overwhelming. There are key attributes that helped us make our decision, not once, but TWICE. The staff at Mill Creek Custom Homes sets an outline of process up front and leads you through every step of the way. They are quick to find the answer and to resolve any issues along the way. Selections are personal and custom. Reps meet with you face to face and they help you find YOUR dream look, not choice A,B or C. Weekly communication during the process keeps both sides up to date with the game plan and if at any point there is an uncertainty, they are just a phone call or click away. Building a house will have its challenges. That is normal. It is one of the biggest decisions and purchases you will ever make. So, it will have its challenges but it is how the builder and customer respond to those challenges. Mill Creek Custom Homes exceeded our expectations.Keep doing what you do best Mill Creek Custom Homes! Our newest project has us on the edge of our seats and we can't wait to call it home.Services: Home building
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July 2022 by Mark T
I have lived in a Mill Creek home for several years now. The owner and the staff went above and beyond to help remedy a situation caused by mother nature during the ice storms. The home is stylish, energy friendly, well built and beautiful. If this isn't my last home, my next will be again built by Mill Creek Custom Homes.
