TheaterSeat.com offers a nice sales‑person who gave a lot of info and explained a ~2 week lead time shipping from California. The staff is extremely knowledgeable and helpful, answering every question and providing plenty of options and styles. Customers find the service professional and friendly, and the company is willing to help out the customer in any situation. Reviews note that products work great, with leather still smelling after a year and a half, and many will return for future home theater seating.