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October 2023 by Stefanie Garcia
Patty was so patient in helping us make a selection for our home theater!
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January 2023 by JayKM
Patricia was extremely knowledgeable and helpful and was able to answer every question I had. They have plenty of options and styles to try out.
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June 2022 by C S
Purchased November of 2020. Everything works great. We moved in December of 2021. We redesigned the dining room on the 1st floor in May of 2022. You can still smell the leather after a year and a half.
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June 2022 by Ron Hertzog
Cheap leather after only 6 yrs the leather is cracking even while routinely using leather conditioner. A row of the bottom LED lights stopped working and they don't carry replacements.
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June 2021 by R S.
Do not even bother doing business with this company. There are plenty of other companies out there. The quality of the seating is mediocre at best. Customer service is non-existent, and they do not care. I spent $3000 for seats and called to see what could be done about swapping one out because of its configuration and the complete failure of the design. This configuration and design flaw were not mentioned at all or readily known. Their suggestion was to purchase yet another seat and be stuck with an extra one that's not wanted. No offer to exchange the seat was made. I was essentially told to suck it up and thanks for spending $3000 with us. Furthermore, I paid for white glove service and they didn't even set up the seating correctly. Also, do not believe their claim of 1 day shipping. It took a week for them to process my order and ship my seats that were advertised as 1 day shipping. Seems they don't have the capacity to be honest.
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June 2021 by Steve M.
Better than the best. That's the only way to describe TheaterSeat products. Not only are the seats second to none, the sales and customer service staff go above and beyond to satisfy any questions or concerns.
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March 2021 by David Kunold
Drove 45 minutes to buy theater seats and the place is closed down. Do not waste your time.
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November 2020 by Diane A.
We just went to this store and they were closed even though website says there were open. It was actually a blessing in disguise even though we drove 35 minutes to get her because I got on Yelp and just read the three reviews. I definitely will not be buying any furniture from this place.
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August 2020 by Jason Ellingsworth
Looked online to see hours and indicated store was open, drove an hour just to see the showroom is closed!!! Update your site ! If you have time to print out a sign you have time to update a website .
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April 2020 by Kati Julian
Amazing sofa! Best purchase I've made in a long time! Shout out to Clara for all the help!
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April 2020 by Kati Julian
Love our new sofa! Highly recommend! Very fast shipping!
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February 2020 by Veronica R.
No one work in the store it's always close. I don't know if you should buy chairs from this company or not. We arrived at the store at 9:15 no one was there the doors were locked because according to the website the store opened at 9:00 and closed at 3:00 so I called the 800 number to confirm the store hours then I was told buy the representative that the hours were from 11-5 so I came back to the store all the way from Leone Valley JUST to find again that the store was closed. Therefore, I don't even know if this store is still in business.
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November 2019 by Jacky T.
FEELING SCAMMED!!! I am super sad to have to report this. We purchased the Belagio 3 row power recline leather Seatcraft theater Seats from Theaterseat.com several years ago along with the 5 year extended warranty. We were assured that everything about the seats was covered for five years. Recently we filed a claim and after nobody got back to us for three weeks I followed up. After being on hold for an hour, I was told that the leather seating areas themselves were not actually covered. This is exactly contrary to my notes and recorded phone messages with Patricia DeLeon the sales rep, ie, Patty! I have both called and emailed Patty and she is not returning my calls!!! The seats leather completely fell apart, very cheap material! Also, the reading lights that I purchased with the seats never worked. Not a quality experience!
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August 2019 by russell d
Excellent selection. Able to truly get a feel for your seating before you purchase. This was a quick visit. I will return for a more thorough review and purchase.
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March 2019 by J H
I ordered two individual Rockford Home Theater Seats in the 5000 brown leather. I got a call that the 5000 brown leather wasn't available, was offered the 7000 brown leather as an option. Glad I went with it. These two theater seat recliners are the most comfortable chairs I've ever sat in. Despite the three winter snow storms in the last week the chairs arrived 7 days after I placed the order. The back was easy to attach. The lumbar support hits my lower back perfectly. The adjustable headrest is very comfortable and raises my head enough to view the TV when fully reclined. The power recline runs smoothly and let's you stop anywhere in the cycle. I'll probably rarely turn on the blue LED lights despite the fact they are just plain fun. I really like the USB port. My Samsung tablet had no problem with the power provided. It is my test device to see how good a charger really is. Now I have a use for all those one foot cords that seems to come with every device. The storeage area under both the arm rests are deep and spacious. I've got my remotes controls and my Chromebox Bluetooth full sized keyboard in one. There's room to spare. The other arm rest storeage is empty, but will hold the tray table when not in use. I'm extremely pleased with the quality of the leather stitching. I checked all of the stitching on the chairs before I put them together. Sometimes leather stitching will be loose in at least one area, in this case there were no loose stitched areas on either chair. Seatcraft definitely has earned their reputation for quality.
