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July 2024 by jose v
Home Depot.Cleburne There is an extraordinary business. The staff that works in the store. They help the customers carry their heavy purchases and put them in their vehicles. Everything is well organized, the management team with its general manager Diego Aceves cares about what I didn't miss anything you were looking for. Its gardens are kept green and fresh. And with a fresh fast food service with prices accessible to anyone.
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July 2024 by Tony Zambino
Normal sometimes I just walk out cause I'm not their cashier
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June 2024 by D Zamora
Had such a horrible experience yesterday at Lowe’s. So we went to this Home Depot this morning and I just had to run to the reviews & post about our wonderful experience ☺️ Please keep up the good work on your customer service, we really do appreciate it!! Unlike Lowe’s, your employees ask if there’s anything we need help with, even if they are busy. We weren’t ignored and that’s a plus! ? I feel like businesses hire just about anyone now in days, those who are not meant to be of service, rather just there to collect a check. This new generation has no clue what it intel's to actually have a successful business and keep customers coming back. We will be shopping at Home Depot from now on!
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June 2024 by Ignacio Cruz
I always find what I need
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June 2024 by Jennifer Molock
Poor customer service don’t waste your time
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May 2024 by Billy Alsup
Everything you need
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April 2024 by J D
The store is a total mess. The isles are full of Pallets and carts full of products not stocked on shelves. Almost impossible to get around the store because of the clutter piled everywhere. Let’s talk about the Curbside pickup. What a total joke. We’ve placed at least 4 Curbside pickup at this Cleburne location and it’s a total joke. You call the number to notify them you’ve arrived for the scheduled order and you get no service. You set there waiting till finally you go in and get yourself. The employees at the service desk are absolutely useless. Corporate needs to visit this store and investigate why it’s a disaster. Terrible customer service. The employees are lazy and don’t care. Most of them have no product knowledge at all and have no clue what’s in the store or where it’s located. I’m sure the management is the same. Sad part about this company is that they hire part time employees with no benefits. There’s no incentive for the employees to care and it shows. No training and no customer service at all.
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April 2024 by Roger Velez
Went in to buy sheet vinyl flooring. They asked me to go to lumber and get a cart which was no problem. I went and looked for the cart and did not find any. I asked a lady at the desk down in lumber where I could find a cart? She said they are usually on isle 24 (which she had seen me just walk by) but if not they would be outside. It was raining. So I went outside where it seemed every cart was located and grabbed one. After that I checked out my vinyl and asked the lady to call someone to help me load it. I waited. No one came. I’m amazed I didn’t have to cut the vinyl and wrap it. SMH. I guess it’s my fault for expecting more, there’s no such thing as customer service anymore. Do better folks.
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April 2024 by Jonathan Bartlow
Overall a good store, prices have risen dramatically.
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April 2024 by Eric Jobe
Very well run location. Well kept and everyone is courteous
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March 2024 by Mary Ann Downey
Always greeted in a friendly and courteous manner. Even if what I want is 'not their department' -if they can't find the right associate, they are going above and beyond to help me in a very kind way. I had an awful experience at another home improvement store and will never go back because of it. I am glad Home Depot associates take pride in their work and are such kind people. -
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March 2024 by Heather Woodard
Usually find what we need.
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March 2024 by Shelley Burke
In general, I like Home Depot and I shop there frequently. However, I recently had a garage door delivered (too big to fit in my vehicle) and it was delivered on the day they said they would. The box did not have any damage and it was not mishandled when it was dropped off or unpacking by my installer (the whole thing is on my Ring). Upon unpacking, it was discovered 3 of the 4 panels were damaged. That’s where the problems started. Home Depot has scheduled a pick up twice and was a no-show both times. They won’t replace the door, refund the delivery fee, or credit my card until the damaged one is in the store - the damaged door they won’t pick up. After my 5th or 6th phone call to the store I checked to see if delivery was available to my house on a different item and had no trouble booking delivery for the following day, yet they can’t schedule the pickup. Won’t be shopping Cleburne Home Depot again any time soon
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February 2024 by Richard Evans
I’ve been a longtime committed customer to Home Depot spending hundreds of thousands of dollars as I’ve used them through several of my house builds and remodels after dealing with the lack of and lies from the manager on duty with him telling me to get a police report to access camera footage due to a hit and run on this property and the officer that came on this investigation tells me they won’t release it to him and my truck was 15 yards from there main camera I feel there is a reason for this almost as if it was a employee that hit my vehicle so going forward I’ll never do business with Home Depot and I’ll make sure all my contractors will do the same!!! realize you’re putting your self at risk in there parking lot as the camera systems won’t be used
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February 2024 by James Harris
Friendly workers and always clean
