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January 2024 by Austin Lindert
Adriana Reynaga was not helpful and set up the account with the name misspelled even though she had all of the papers right there. Didn't explain anything to us just kept telling us no if we asked if we could do a certain type of account vs another. Wasn't happy and felt like we were bothering her just trying to set up my child's account. I do not recommend this branch.
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December 2023 by Chris Goold-Camp
Friendly folks
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November 2023 by J L
This Cleburne Branch was so great to assist me today! Even though the system was down they offered to hand write me a receipt and stated the deposit would be made as soon as the system was working again. I ended up coming to this location bc the Keene branch was so rude and offered zero assistance to the system being down. Not sure how the Keene Branch remains open. They have horrible customer service.The Cleburne Branch has earned my business from now on.
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September 2023 by Jackie McCann
Women inside are very rude. No customer service no one greeted anyone. Everyone snacked and laughed among themselves instead of doing there job. Better service in the drive thru
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May 2023 by Tim Timmy
Rude young little girls at the front counter.
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February 2023 by Brandon Harper
I called to inquire about opening a checking account and the process of getting a debit card. I was essentially told it depends on whether they feel like printing me a debit card that day or not. This seems to be inconsistent treatment of customers. I'm pretty sure this encounter flirts with the Unfair Deceptive Abusive Acts Policy.
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December 2022 by Eddie Pahl
We have been with Pinnacle Bank for about 15 years. All the staff treat us like family and they are very professional. We wouldn't bank anywhere else.
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April 2022 by Demi Esparza
I came in to add my husband to my new account and Adriana Reynaga is who we dealt with. She was extremely rude to both of us. She made us both feel as if we COMPLETELY INCONVENIENCED her. I hope someone above her sees this and can let her know that her arrogant and rude disposition made a very negative impact on 2 new customers who now wish we had taken our business elsewhere.
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September 2021 by Liz Wilson
Kind and helpful! Easy to handle everything!
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August 2021 by Adam Miner
The people here handle all of my personal and business banking perfectly, I live an hr away and still have not found a reason to move to another bank..
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July 2021 by Cynthia Rodriguez
I come every Monday & Friday and they are always so nice and the people that work here are amazing!
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May 2021 by Wenndy Contreras
This Is My Account Of Bank... To Earned The Money....Thank You So Much For Share With Me On My Page Map
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August 2020 by PrincessDottie TTI
Unless you love getting your account hacked and the bank never giving your money back even after the fraud detection center said they would refund the money. They also overdrafted the account by sending a paper statement that costs 5 dollars, which in turn charges a 4 dollar over draft fee. For one, we are NOT signed up for paper statements. Second, if the money from fraud detection had been returned (even though its been well over a month) the account would not have been overdrafed! This is the absolute worst bank we have ever used. They take the title "professional scam artists" to a whole new level!
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July 2020 by Carrie Navarrete
Update: The bank called to tell me they verified funds with other bank and the check hold had been released. Stressful but grateful it's all complete. My husband's employer changed banks and his paycheck was returned. They were kind enough to tell me beforehand and so we moved money over to cover everything until we could get a new check. But, she failed to tell me that the new check would have a 14 day hold. 14 DAYS!!!!! If I had known that I would have cashed the check and deposited cash. Now my account is all messed up and I have to wait till next week before I can do anything.
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June 2020 by Darcy Bowen
Update: I did want to mention that both the lady we worked with on our loan and the regional President contacted me to apologize for the service we received. I do think that was very professional of them to do and really appreciated the call. I am changing my rating to a 3 star for that reason.I recommend looking at other banks first. The process here was very unorganized and terrible communication throughout the entire process. Never made it clear what info she needed and then we would send info and she would come back and tell us that isn't what she wanted and would go back and forth. It was taking us months to get our building loan ready to go and were getting nowhere. The person we worked with was very rude and after that, we moved to Worthington Bank and had them pay off our land loan with Pinnacle and got everything approved, all paperwork completed and closed on the building loan all within 2 1/2 weeks! And they are much more pleasant to work with. Should have done that originally!
