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October 2024 by Rachael Tooley
Reggie was very helpful I left my keys in Virginia Beach he was very helpful an polite when I asked him to cut my lock off and the facility is beautiful and clean.
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October 2024 by Annie Woods
KO Storage is very neat and clean. They. Have great online specials. This is a remote storage meaning they don't have an office on the property and I like that.
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October 2024 by Lupita Rodriguez
Super easy setup!
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October 2024 by Anthony Cervantes
Great person and great at all the details,new storage unit very clean place...
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August 2024 by Felicia Brantley
Victoria was amazing ! She was absolutely blessing and knows her stuff .Victoria was very professional and courteous on the phone and answering any questions that I may have or concerns,she would be a great manager for your company she deserves a raise. Victoria u really made this company look good as employee and u have my business any day
Thank you
Felicia
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June 2024 by Morgan Isringhouse
Unfortunately, I don't have many nice things to say about the KO Storage location in Cleburne, TX. When I first starting renting out my unit roughly about 6 years ago, it was a mom and pop business. There was an office and the owners were very nice and helpful. I started renting out a 5'x10' unit for $35 a month. KO bought out the business. As soon as KO took over there were small changes immediately. There was officially no one in the office, my gate code would sometimes work and I would always have to call in to receive help to have the gate opened, and KO removed all the dumpsters so if you needed to throw away trash you would have to put it in your car instead. Every time I did have trouble with gate, every rep on the phone was very rude and made passive comments about how to enter in my code. Even after a reset, it wouldn't work.
Over time the rent of my unit has gone up, understandably with uprise with costs these days. But there were constant price increases and with one year having a total of 3 rental increases now paying $96 total for a 5'x10' unit. I have saved all emails that I have received from KO with my account and with changes that were being made. Also on my account, there is a $10 fee (Bader Program) that I did not have a say in if I wanted it or not and I'm not too sure what it even is. Now, I have searched for other units that their prices are WAY lower for the same size and the lowest I've found is $35 per month.
Once in the past you were able to schedule your own move out and do the process to cancel online, but now you can do it only through a phone call. My experience this week with that process is there was no time to prep on what their checkoff list was. When I moved out, every item was removed from my unit, swept, and the lock was taken off. What I was not expecting was that I needed to also submit a picture of my unit. I now live far away so I had to plan out of the work week to make a trip only for a picture. I am very disappointed that this information isn't available for all customers to make it easier understanding KO's process on how to close out their account. When asked to be able to have time and a make a trip to take a picture, the lady on the phone laughed at me and made the comment, "Well if you want your account to be closed on your request date, then you need to submit a picture." I was told that my account would stay open until that picture was sent in.
I wish I could say better things, but my KO experience has not been positive one.
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June 2024 by Sam Hampton
Great service - exceeded expectations
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June 2024 by Sarah Leffler
Very convenient and seamless process. I was so grateful that I could reserve and pay for my storage online. I was given my storage number immediately after payment and was able to access it immediately. Awesome experience and the monthly storage rental prices are very affordable as well. Thank you!
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May 2024 by leda davis
Lynn who answered at the call center was extremely helpful and walked me thru the entire process. Thank you.
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May 2024 by Valeria Gonzalez
Victoria was very helpful over the phone to get an additional storage unit and was able to accommodate our needs to finding the closest one to the unit we already had.
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April 2024 by Eileen Bernal
Very dirty storage full of spider webs. And a dead mouse. Going back today 4/28/2024 to clean and spray.
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April 2024 by Diedra Mills
I rarely do reviews, but I wanted to take a moment to mention the excellent rapport, customer service, personal And professional experience I received from Victoria yesterday in booking your facilities… It’s refreshing/ important these days and was worth acknowledging, so I hope she gets recognized in someway for allowing me to feel confident about my decision… Thank you, Diedra M
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February 2024 by Tiffany McElyea
Very nice and patient
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January 2024 by Dune The man
Very nice and patient
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December 2023 by Tresa Beaver
Samm was a great help getting my storage needs all set up!! Thank you!
