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November 2023 by Texmom
DON'T USE KO Storage!!!!! Worse storage facility EVER! They don't let you know before they auction off your unit off.They sold one of our units we still have the other. Paid for the remaining unit and they cut our lock off trying to auction it as well without letting us know.Now we can't even get our things till Monday because KO storage don't work on the weekends. To unlock our paid for unit. These people are HORRIBLE NIGHTMARE. DON'T USE THEM!!!
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November 2023 by Karey Reynolds
REGGIE YOU ROCK!! thank you for going above and beyond to come out to fix the door on my unit on your DAY OFF!!! They should pay you more money
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October 2023 by chris bridwell
Two months after I moved into the largest unit they offer, they raise my rate by about 70%. I filed a negative review and Reggie told me if I would remove the review they would take it down to around $150. Two months later I’m still sitting here with the same rate increase that was supposed to be fixed. I have probably put in 10 emails and five phone calls at this point with no response. Absolutely stay away from this place unless you want to have your rates jacked up right after you move in. And you can forget about any kind of response to emails.
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October 2023 by Marc Blank
Reggie was very helpful and informative and helped me get the right size unit. And explain the auction process.
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September 2023 by Jeffrey Monk
Jess gave great comunication and was very friendly and helpfull. Definitely one of y'alls better representatives!
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September 2023 by Travis Lowrance
Very professional, informative, concerned about my expectations and needs, with solutions for both. Very impressed.
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September 2023 by Ashley Cosper
Sam was extremely helpful in helping me choose a unit and going over my options. He explained everything in great detail which was easy to understand and got me set up and ready for my storage unit. The service was beyond exceptional. Highly recommend.
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September 2023 by Holli Smith
Today Reggie went out of his way to come spray our unit for black widows. He was very kind even when I was running late to meet him. I was very appreciative of his help!!
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September 2023 by Teresa Littig
Decent prices. Easy to purchase, set up gate access easy to locate unit. Only 4 stars because of accessable hours.
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August 2023 by Adriana Lopez
Good price, one attendant came out to meet me at 7 AM to help me because my door was jammed and he got it open right away. He was nice and helpful. I left one star off because they did assign me a unit they knew the door was a little defected and I did not realize until after I was all moved in. But I know if I have an issue with it they will be quick to help.
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July 2023 by brok shuler
Had an issue with the door to my unit on a Saturday, reported it, and the property manager came out on the same Saturday to get a work order placed to have it fixed. Awesome customer service!!!
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July 2023 by Margie Dunckel
April was very helpful & friendly. She treated me like an actual person rather than treating me like an account. I would give her 10 stars if I could.
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July 2023 by Kyla Wheeler
Constance walked me through the process, answered all my questions, and fixed all my problems! She was amazing!
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June 2023 by Garry Scott
Great staff, Jason meet all our needs very quickly and very professional, easy pay, the best price. Thanks, a great company
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June 2023 by Randi Hinshaw
Zach was super successful in helping us with renting our storage unit. Very friendly and super helpful. Thank you an awesome experience.
