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April 2024 by Rachel K
Poor customer service and management disinterested in doing the right thing. We are taking our business elsewhere.
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April 2024 by richard jones
If you go before 8am you cannot get help,has happened several times to point of being sick of it!!! Usually there once week,nobody will help you in yard employees are always loading trucks and ignore customers,this morning two customers loading on stuff and I loaded mine because tired of sitting in line to be constantly drove by with no assistance!!!!,?
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December 2023 by biggd2751
Mr. Pete and the rest of the staff are awesome! First time at a McCoy's!
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December 2023 by Lisbeth
My contractor recommended in using Mccoys to buy everything for my new house we are building from the ground up. I was sent to the commercial sales office to get some information on Special order windows and doors.After standing there for 10 minutes an employee, Cherri walked in to her office without asking if I had been helped.When I tried to get her attention, I heard slamming and walked up to me and asked How can I help you..I proceeded to ask her about getting information on windows and doors and she said “ Ma’am I am extremely busy right now, Ill try my best I can to help you but, the girls up front are more than capable to help you out with this information as well.”I just told her I was sorry for bothering her and walked away. Such a shame to have employees like that, that put a bad name on the store.
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November 2023 by Clay Drake
Was at store yesterday looking for Sheetrock tape, mud, and tools. Employees around but absolutely no customer service what so ever. For now on will go down the street to the smaller lumber, hardware store, great customer service.
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October 2023 by Todd Hemsell
These guys are awesome. They've ordered everything i wanted to build my house, even specialty products. For rockwool insulation they said 4 days for delivery, showed up with it the next day. And if you need advice they are all extremely helpful and knowledgeable.
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October 2023 by Pine Hollow Apartments
This place is awesome! Great staff, customer service is on point. They always have what we need or order it for us.
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August 2023 by Fabian Walker
This McCoys is a customer oriented business. The cashiers are just as helpful as the employees working the isles. The yard guys are get me in and out at a satisfactory level and that really counts when trying to get materials to a work site. My experience in this store has help me in building my knowledge base on the industry. Thank you McCoys Building Supply for being in Cleveland Texas.
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August 2023 by Michael Frost
Literally the best customer service I’ve ever had. They’re incredibly nice and helpful, they went out of their way to help me and got me a refund when it turned out I didn’t need the part.
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August 2023 by Cathy Shouse
Craig was amazing loading our truck full to the top with insulation. Very thorough and made sure we were safe for the drive home. That store has amazing employees.
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August 2023 by Mike Westfall
Went to buy some building supplies, had 1 cashier only ,2 other like me waiting.After about 10 minutes of waiting, the cashier was still with same person, several other employees standing around,I asked if someone else could help us. She looked at me and said no and walked away.I left got back to shop and called to talk to. Manager, was put on hold with out even talkingTo anyone, 13 minutes latter I hung up,went to home depot and bought over $300.00 .I don't know what has happened recently They use to be better than this. This is not the first time.I have been dealing with others I guess my little bit of business is not important...So I take my business somewhere else. Sorry, Mykl; Procurement Oldcastle APG..
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July 2023 by gunboy
Absolute awesome customer service every employee has a smile on their face and Matt helped me load 50 corral boards in the hot sun and was extremely helpful great place to spend your money!
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June 2023 by Daniel Avellaneda
Everything you need for your home at a reasonable price.Clean atmosphere and facilityHelpful and friendly staff
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June 2023 by Marcus King
These people are just AWESOME!! I've been there too many times to count. Mike Cook is great, and runs a great staff. But I had to stop and write a review because... I just placed an online order with delivery; they were already working on it when I called minutes later, and Kristen was able to get the delivery going immediately. Impressed and grateful!
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June 2023 by BlessedMama GS
Wonderful! Love this store! Very kind caring staff. Great products. I enjoy going here. :)
