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February 2024 by J Fancii
Went to cash my payroll check that is drawn on this bank on Saturday morning and open an account (there is not an option to open an account online). The lobby is closed every Saturday (unknown to me) . In the drive thru I was advised that the maximum I could cash is $1000.00 and anything over I would need to come back Monday- Friday. I do not recommend this bank because of its limited availability or options to customers, poor customer service, especially to prospective customers and lack of current technology.
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October 2023 by Bridget Lee
Charges u to cash check from the isd ??? And slow as Christmas
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September 2023 by patricia whiddon
The bankers are rude..Always new people... I have banked here for years. Will be changing my bank.. Seems every time I come there is a new problem.. The new people are always lost... The bank keeps getting slower and slower and and they are rude...
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January 2023 by C Lopez
Wish they didn’t tear down the old building. Way to preserve old architecture ….
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December 2022 by Cameron Lopez
Wish they didn’t tear down the old building. Way to preserve old architecture ….
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August 2022 by sharon anderson
Great ? thanks.
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March 2022 by Valorie D.
this bank is so slow. I can drive 10 extra miles to go to the dayton location because I know they will be fast and I save time. I hate the cleveland location.
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February 2022 by Josefa Garza
Why is it that we open up a bank account with you all and I can't find out if my card was already sent. The lady will say oh it's on the postal service but you all don't know when it was sent out. I was asking when it was sent out so I could estimate when I would get it. I was told 2 weeks and it has been almost 3. Plus very rude person that answered the phone and she should know who she is. I thought you all were like the old Prosperity but I guess not.
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November 2021 by John Hallum
Wide had a account here the bank is a little behind the times.Wish for her and myself they offered cash deposits at the atm that posted directly to her checking account. I personally use wells Fargo and they are up to date and speed with deposits. I can put cash in or do mobile deposits with checks and it's almost instantly, moneys there. Prosperity bank needs to get up to date and speed when they built the new bank in Cleveland, tx we figuredthey would have had some of the bells and whistles but NOPE.
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February 2021 by Moziah Bell
Every one is very nice
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January 2021 by Jeremy
It's ok , but I lost count of how many times the lady has given us an incorrect withdrawal amount.
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September 2020 by Steve Enloe
Usually fast friendly service, today 9/4/20 somewhat slow at the drive thru. Probably because of the previous customer.
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April 2020 by Leona Collins
Literally a joke covered up with a banks logo. The WORST BANK I HAVE EVER USED. If I could give negative stars I would.
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January 2020 by Robert Farrow
The drive through in the temp bank is a mudhole. If you go through it proceed directly to the carwash. 100 dollars worth of sand would work wonders....but who cares its been like this every time it rains for MONTHS
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July 2019 by Ted Mingus
I have found the bank employees to be the most engaging friendly and efficient group of folks I have ever banked with. I am in my late sixties and have moved often and had many banks. This group in Cleveland or anywhere else I travel in Texas are great. This is the first time ever for me give a review for anyone. They have been such a blessing for me I would like others to know about them. Have been a customer about 8 years.
