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December 2024 by Darniesha Breaux-Mclaren
They suck and gave no help with my return at all
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December 2024 by Cheryl Berg
Fast service with a knowledgeable staff.
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December 2024 by Joe Rivera
DO NOT SHIP WITH THIS STORE. Recently shipped an espresso machine here and paid for the "insurance" with a declared value of $1600. Long story short, it was damaged in shipping (looks like it was dropped) and UPS is denying any responsibility and has denied my claim. A special division of UPS handles shipping claims from UPS stores and it's called UPS Capital. I've submitted multiple pictures of the damage, the packaging (all original manufacturer material) PLUS pics of the additional outer box for added protection. The position of UPS is DENY, DENY, DENY. I am out $214 for shipping with "insurance" as well as hundreds more in repair charges for the damaged espresso machine. Simply unacceptable.
If you value what you are shipping, there are several alternative carriers. I highly suggest you try one of them.
***UPDATE**** After receiving the below response from the store owner, I did as instructed and sent an email to the listed address and was assigned a Case # C-0272365639. It has now been 14 days and UPS has confirmed that they are not going to do anything through a second denial of my claim (See Attached Denial Email). BEWARE OF NEGLIGENT SHIPPING PRACTICES WITH UPS. AVOID AT ALL COSTS. THERE ARE OTHER OPTIONS.
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November 2024 by Evan Mendez
Emma and Kim assisted near closing thanks
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July 2024 by Julie North
Everyone is so kind they always greet me when I come into the store. Very helpful with any questions. They have awesome team at the Clute UPS store..
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May 2024 by Kelley Lacy
Quick and very polite.
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May 2024 by Brittany Orr
Easy process
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May 2024 by Tazz Devill
I was really not looking forward to the price tag of what I was going to have to pay to ship a box from Clute Texas to Baton Rouge Louisiana. I had been given quotes and done as much research as I could online with everything I could find on the internet.I went in to the Clute Ups store and received the best, most courteous and professional service!Ms. Heather is simply awesome. Her knowledge and insight saved me a bunch of money! Thankyou, Heather!Tim BeaneBrazoria, Texas
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May 2024 by Carol Sargent
Super friendly environment, wait time was very minimal, clean, easy to do returns & mail stuff! Highly recommend this place
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April 2024 by Jose Salazar
I Was In & Out Fast and they were very polite and work fast
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January 2024 by David S.
when you specifically say "I want envelope to get there saturday or Monday", the girl says okay $14 and change, I expect that it would get there Saturday or Monday. I drive home the 35 minutes and send to my wife and realize it says expected delivery Wednesday. wtf!! So I call and she say, that's the latest delivery day... and confirmed I said saturday or Monday and so I asked why I'm paying $14 for 5 business days when I could mail usps. she said I could come back and get a refund, what? your kidding me right? So, now as a customer I have to spend my money and time to fix a clear instruction, confirmed business transaction that she just decided to do however she wanted?? wow!!! This world is beyond help.
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December 2023 by Efrain Curet, Jr.
I came in today 12/26 for help with a notary as well as help with mailing items. I was met with fantastic and expedient customer service. The UPS employee “Kim” was quite the professional. Thanks again.
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December 2023 by Chelsea Gonzales
Love this new location. Every time I stop in the staff is extremely kind and helpful! I just learned they can print for you as well. The owner was patient in helping me with the layout I had in mind for my printing project.
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October 2023 by Kelia Gartman
Easy access, very clean, and they made my experience easy and efficient. Workers are very nice, will be back to this location.
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September 2023 by Jennifer Tapia
Incredibly good customer service. Went above expectations and helped me out with my print job. Would recommend if you need to print, to mail, or if you need a notary.
