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January 2024 by James B
Upselling services, not included with dental insurance I Came for a regular cleaning. I was going to be charged an extra 300 for a toothbrush, paste, a mouth cancer screening that I already declined on paper. To name a fewConstant redundant emails and calls at least 3 interactions per appointment. I wouldn't have made a review but I was asked in 4 emails yesterday how my experience was. Bad go anywhere else
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January 2024 by Taberly Young
Great First Time Experience!!! Everyone was all very friendly and help as well as knowledgeable about any issues or questions I had , also very affordable!! I recommend them !! Thanks Apen Dental !! ???
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December 2023 by Kevin Kuder
I was very pleased with my visit to Aspen Dental. The staff was very courteous and gentle. I have a very bad fear of dentists because of 2 extremely bad experiences when I was young but I felt at ease there. The young lady that took my x-rays was especially nice and tried her best to make me as comfortable as possible. I would definitely recommend Aspen Dental.
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December 2023 by Cynthia Alexander
The services that were preformed was great and the staff was nice. I did not like that I did not get full service they want me to come back for my cleaning. Never went to a dentist that did that. For that reason I will not be back
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December 2023 by Makayla Lewis
Every staff interaction I had was professional and friendly! All things dental scare me and I have a pretty long treatment plan with ortho included. I have to highlight Dr. Haynes- she made me feel safe and assured that it would all be worth it in the end, and also, Dylan the manager- he answered my millions of questions with a smile and made sure I understood each phase and the cost behind it. I had my first procedure today and it went very well. I definitely recommend Aspen in College Station for any dental work!
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December 2023 by Patience Eze
My experience with Aspen Dental was so HORRIBLE that I can NOT recommend Aspen Dental to even my worst enemy.In the first place, the dental equipment and tools they use in this office for testing are worn out, outdated, look and feel rough/sharp. I went there with no pains and left there with sores in my mouth after series of testing with rough and sharp edges tools. I wonder what would have happened if I had cleaned my teeth.Secondly, they'll lure you in with checkup and end up indirectly trying to force you to do a procedure you don't want. And because I refused their procedure, they refused to clean my teeth. I told the staff who checked me in that I would like to clean my teeth in addition to checkup since that was not listed online. She said that I would have to schedule a second appointment for cleaning, which was the first Red Flag because it was unusual to what I am used to.After the painful and horrible checkup experience, the Doctor told me that I would need a deep cleaning. I reiterated that I just needed my annual dental cleaning. After him worked in the office manager who took me to his office and told me that the deep cleaning procedure would cost over $5,000 and that my out of pocket will be $2,411.90. I walked in for annual dental cleaning and was slapped with a cost of over $2000. As far as I am concerned, this was an intent to defraud the system.I have a terminal degree in Public Health, in my 60s, and try as much possible to clean my teeth annually, and have never seen such a ridiculous practice. I hope that this practice will be investigated. Only God knows how many people that have been forced to spend so much and enabled them to bill insurance unnecessarily.Thirdly, the environment had a very bad stinking odor. The fact is that, even if I was going to be stupid enough to pay such an amount for cleaning my teeth, it would not be in such a dirty and stinking environment with outdated equipment and tools.JUST BE CAREFUL!!!
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December 2023 by Kay Mcveay
My husband is having some work done in stages, keep in mind today was our first visit, so we will continue to update thru the process ! We both were very impressed with the friendliest of all the staff, Dr Cole and Dr Hanes seemed very knowledgeable and made us both feel comfortable ! Think he is in good hands !
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November 2023 by Irene Scott
New patient visit went well. Appreciated the entire team's professionalism, attention to details, patience with questions, and adaptability to clients who are hard of hearing. Special shout out to Olachi, Monica, Dr. Bilal, and Dylan. Your awesomeness put me at ease.
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November 2023 by Charlotte Mendoza
Staff is very attentive. Going to the dentist is never a fun day but the employees from the front desk, to financing, to exrays, exam, cleaning, etc explain everything clearly and try to put you at ease. They also listen very well and respond accordingly.
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October 2023 by Isaiah Perez
Entirety of staff is very friendly and thorough with their explanations. I’ve had absolutely no problems with my past two visits. Highly recommend to those who don’t already have a dentist, there are a couple of new patient bonuses!
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August 2023 by Michael Woodard
Dr Cole was great!!They were able to work me in on a cancellation and took care of a broken tooth right away!!He made sure I was comfortable and did an excellent job…No more tooth pain and he saved my tooth!!
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August 2023 by Jamye Parks
DO NOT GO HERE!!! This place took advantage of my daughter who is a college student by waaaaaay over charging her for a cleaning!!!! And she had a terrible infection and they prescribed her an antibiotic that she specifically told them she was allergic to and wouldn’t fix it!!! They apparently are too busy to care about their patients!
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July 2023 by Kristen Jones
We went in for an emergency service that wed booked for that day and were told that it wasn't available due to call center and office differences, we were ok with that they'd booked us for the next morning instead. We get there that morning everything is fine we pay he gets his scans done they rescheduled us the same day just two hrs later for extraction wait in the lobby until almost closing and are turned away due to blood pressure issues the dentist terrified us into thinking we needed to rush to a hospital so we did and were cleared after two hrs of evaluation and were told he didn't need BP meds he was fine. It's been weeks now and we still have not received our money back for services not provided. We set him up with a different dentist first time patient at this office and within an hr my husband was seen and had extractions done the same day. I believe this Aspen college station office may only have the ability and expertise to handle cleanings and denture fittings head over to Matthew dental on emerald parkway they are truly spectacular do not waste your time with aspen.
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June 2023 by S Watson
I had a wonderful experience here. I have been avoiding dental work for many years because of poor dentistry. It should not be painful when they hit a nerve. I love Dr Cole and all of his staff.They have overcome my fears and I will be a patient for life. Affordable too!!
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June 2023 by Laquetria Webber
Anytime I walk into the office I am always greeted well. And the complete staff are super nice. Never a moment have I been disappointed there. Ty all
