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January 2024 by Ernesto Lozano
Friendly staff and excellent rooms, fantastic experience, will book again!
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January 2024 by Steve Stewart
This hotel was a great place to stay. The room was spacious, clean, and quiet. The staff were awesome, and the breakfast was superb. I highly recommend this hotel for a stay.
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January 2024 by Terrence Rodgers
My stay was great. Kathleen was exceptionally helpful!! Room was
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January 2024 by Walter Tucker
Always have the best staff..
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December 2023 by Rave Two
The room itself was clean. Bed and towels all felt clean. Pillows are 1/2 sized. Very nice lady at front desk. The biggest drawback was the artificial chemical fragrance in the air systems. It was heavy and pretty difficult to tolerate. Even as I am home, everything I have including my suitcase is permeated with it. Don’t come here if you are asthmatic or sensitive to artificial perfumed air fresheners. Some people like it but not all people.Safety: Slippery when wet shower floor.Noteworthy details: Love the microwave and refrigerator.
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December 2023 by Laura Hansen
Great location, everything else sucked. Cleaned with Fabuloso, which we are all allergic to and left everything sticky. Tried to fix it by running an ozone generator in the room, which rendered the room unusable. Front desk staff lied multiple times. We couldn’t even stay one night here due to the condition of the room. The only good thing is that customer service gave us an immediate refund so we could stay somewhere decent.
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November 2023 by Brooke Leedy
Stayed here so we could visit Santa’s Wonderland. Got back into the hotel room around 11:45 and we smelled and found dried up vomit on and near the night stand of our room. This was during night shift and the female staff member at the front desk was very unsympathetic and she was like talking with a brick wall. She never once apologized for the inconvenience but said she cannot answer any of our basic questions. She also acted like she didn’t believe my husband and asked about the timing we checked in. They had one last room available to switch to which resulted in a downgrade so us (mom, toddler son, and dad) crammed into a queen size bed hardly getting sleep. The next morning for checkout we spoke with the manager who also didn’t seem sympathetic, never offered to make it right, never apologized for the situation either and and threw down our hotel card and whispered to the employee next to him while we walked out.Oh, he also insinuated we were making this up and said he went to the room when he arrived on shift but couldn’t smell anything and in the same breathe said that could be because he can’t smell anything since Covid. That’s when we showed him the pictures.If you stay here and you come across any issue, don’t expect it to be handled properly, professionally, or with hospitality. This is your warning to look elsewhere.Rooms: DIRTY. If you dont dried up crusty vomit, dried food on couch cushions, random hair all over the place stay here. If you like for people to do their jobs and take pride in cleaning and customer service overall, LOOK ELSEWHERE.
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November 2023 by Emil Schüller (Emil_2o_o5)
One of the best "Best Western" Hotels I've stayed in so far. Very clean and modern rooms. Breakfast was also good. I've felt very comfortable.
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November 2023 by Brooke L.
Second time staying here but definitely the last. Our first experience must've been luck. We smelled and found dried up vomit on and near the night stand of our room. This was during night shift and the female staff member at the front desk was very unsympathetic and she was like talking with a brick wall. She never once apologized for the inconvenience but said she cannot answer any of our basic questions. We had to downgrade our room which resulted in us (mom, toddler son, and dad) cramming into a queen size bed hardly getting sleep. The next morning for checkout we spoke with the manager who also didn't seem sympathetic, never offered to make it right and threw down our hotel card and whispered to the employee next to him while we walked out. Oh, he also insinuated we were making this up and said he went to the room when he arrived on shift but couldn't smell anything and in the same breathe said that could be because he can't smell anything since Covid. That's when we showed him the pictures. If you stay here and you come across any issue, don't expect it will be handled properly, professionally, and with hospitality. This is your warning to look elsewhere.
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October 2023 by Jenny Bennett
Very clean and the staff are great from the front desk to the cleaning crew! I can not remember her name, but the lady who makes breakfast is so sweet, and her biscuits and gravy were excellent.
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October 2023 by Vince Tobin
Great staff, very helpful. Stay here once a month for business and have never had a single problem.
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September 2023 by Dick Turner
I stayed at the Best Western Plus in College Station, Sunday night, September 24, 2023. When I woke up about 6 am on Monday morning, I realized I had a flat tire and had to be at an appointment at 7:30. I went to the front entrance of the hotel and asked a very nice lady if she knew of anyone that could change a flat tire. Amazingly, she volunteered to do this! Her shift had just ended, and she stayed to help me change my flat. I am indebted to Demetria from the front desk at the Best Western for helping me out in this kind and unselfish way. I will recommend the Best Western to all my family and friends because of your wonderful employees.Sydney Turner
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September 2023 by Bill Bratcher
I don't like the little half pillows.All else is good.
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September 2023 by Debbie Cantu
Walking distance to restaurants. Nice area, polite staff. Room was clean and cold, which is great!Our room was right in front of the elevator and I had concerns about the noise level. Fortunately we heard nothing throughout the night. Great stay, I will book here again.
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July 2023 by Karl Kutac
A surprisingly nice hotel for the price. We really enjoyed our stay there. Good Security on the doors, having an extra deadbolt type device. Comfortable furnishings, including a love sofa and chair. Excellent shower. Very nice bed. Keurig coffee maker in the room, as well as a refrigerator and microwave oven. Very convenient. Reading lamps on the headboard. Multiple USB and plug outlets. Breakfast included more options than usual, such as waffles, scrambled eggs, biscuits and gravy, and juice. Excellent service. All In all, a very comfortable place to stay. I would definitely go there again in the future.
