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October 2023 by Katy Ortiz
Such a great experience! Anna was lovely and knowledgeable and was understanding when I would come into her store minutes before closing. I work full time, and am a full time student so when I started building my PC as a small project on the side I quickly realized I would not have time to put my full attention on it. Anna told me a fair price for an assembly and took a week to finish the build. She does discounts for college students and calls you personally whenever there might be a risk for data deletion (in my case there wasn't). If you notice one of my strimmers is slightly off it is because I bought the wrong size, not the person assembling. He told me how to fix the issues whenever I would buy the replacement (again I bought the wrong strimmer, not their fault) and gave me tips on how to keep my PC functional. I am happy with this service and will be recommending this store to my other PC buddies who are looking for diagnostics and assembly.Thank you Brazos Valley Computer for giving me this badass PC so quickly!
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October 2023 by Junior Alvarenga
Since moving to BCS early this year, I haven’t had to write a single negative review for a business in CS… until today.Anna was astonishingly unprofessional. I went in for Identigo fingerprinting services. Got there early and found the lobby full. No one greeted anyone walking in. The employee in the back ignored every attempt made by customers to get his attention. One customer even opened and closed the door numerous times to ring the bell for service. Still… nothing! Everyone explained that Anna left and said she’d be back shortly but that she’d been gone close to 20 minutes. Two customers left. When Anna returned, she was already late for our appointments. Anna then helped a young lady before me and proceeded to yawn loudly and repeatedly throughout her entire transaction. She was even giving instructions to the young lady while yawning. It was bad.Then, my turn came and she called me into the “enrollment” area behind the partition next to the lobby. After asking for my documents, she picked out an eye booger and said “I got it on the first try!” A bit grossed out and having just overheard her entire interaction with the previous customer, I asked her to please use some of the hand sanitizer she had on her desk before I handed over my docs. She was seemingly caught off guard and said “I know!” and began to argue and get defensive. Thankfully, seeing I showed her no reaction, she paused, took a breath and begrudgingly said “thank you for the reminder.” I explained to her my disappointment with the experience to that point and told her that people expect a certain level of professionalism when going in for such services and that not greeting customers, repeatedly and loudly yawning, and practicing poor hygiene was not appropriate or professional.Important note: I did not see Anna wipe down or sanitize the equipment between customers. She also puts her hands on top of your hands while positioning them for each fingerprint. The face I made when she handed over her keyboard (my first thought: “ew, do I really have to?”) so I could type and correct my address after I explicitly told her to please use the address on my identification card.Also, do not expect to receive undivided attention from her while she’s handling your transaction. She answered the phone mid prints and started signing to me which finger to put down on the scanner! I truly hope there are no errors when everything is said and done!This was no doubt an extremely unpleasant experience. I will not frequent this location ever again. Heed the warnings and read some of the other reviews. I happily and earnestly submitted the survey to IDEMIA found on the bottom of my receipt. I hope to never deal with Anna or this business ever again.
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August 2023 by Maria Zamarron
I went in recently to see if they could disable the touch settings because my laptop had ghost-touch. It wasn't a quick fix because you are constantly fighting the screen and cursor to do what you want it to do. I appreciate the time Anna took to fix it and now my laptop works just fine.
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July 2023 by Leopoldo Willox
Anna did an amazing job fixing my computer and then repairing a manufacturing defect that occured. Will definitely return and recommend
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May 2023 by Alexander Gouge
Don't go, there is a reason half the reviews are 1 star and have a very long story to them. One of these long stories is almost exactly what I experienced. Just don't go. Please trust us.
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March 2023 by Felzek
Do not go to this place, they continuously lie about how long it takes to repair, telling you it would take only a week, but will take 3 weeks for a diagnostic. They will then give you a ridiculous price for repair and force you pay a diagnostic fee if you don't repair there. Furthermore, they will return your laptop in a non-working state. Would not come here in a million year.
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March 2023 by Jiayang Ding
Worst experience ever: ridiculous price without having the computer fixed!!!
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March 2023 by Yukun P.
Do not come here this place is horrible , they would overcharge you and charge you a diagnostic fee even if you do not decide to repair there!!!
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March 2023 by Abby Richter
DO NOT GO AT ALL COSTS. These people will do more harm than good. Not only is the staff incredibly rude but they really will not help you. I went in for a battery issue. Left with a broken mouse track pad. After asking them to fix it they said it was fixed even though it was not. Picked up my damaged computer so no more damage could be done.
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March 2023 by Diene Burenga
The owner is lacks customer service skills and is ugly to students! Inexcusable!
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February 2023 by Diego P.
I recently had the pleasure of experiencing truly exceptional customer service from one of the most kind individuals I have encountered. I had been struggling with a small issue and had reached out to several other computer repair places, all of whom were unable to assist me. The owner of the store was able to complete the task really quickly. They're a great place to go to for all repair needs and more. She took the time out of her busy day to assist me.
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February 2023 by Maximus Dimas
They’re set up is so weird that I was literally talking to a wall and the lady was so rude and dismissive
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November 2022 by James Pippin
Great experience throughout a lengthy repair on my older Asus laptop. Anna was able to track down hard to find parts and was very communicative throughout the process.
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November 2022 by Lizzy R.
This place is awful. Don't waste your time it's a rip off. My laptop got water spilled on it and I told them that taking it in. They called me 3 weeks after I took it in to tell me it would cost more to fix it than to just buy a new laptop. Then charged me to tell me what I already knew. This place doesn't know what they are doing.
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October 2022 by Travis Hale
I can not stress this enough, absolutely do not take your computer here!! I didn't read the reviews before I took in my extremely expensive gaming desktop, but I wish I had now. Unlike the comments, Anna wasn't rude to me. She was extremely nice, so part of me feels bad about writing this review. However nice doesn't fix the issue.My gaming PC has some type of issue with the Motherboard, and was shutting itself down after a few minutes of running. I replaced all the other parts, but motherboard is outside my expertise so I brought it in. Short version, my computer was in the shop nearly 5 weeks. Everytime I called it was this excuse or that. Couldnt find the part, I said to replace the whole motherboard, couldnt find that either. I said lets just upgrade the entire thing. She ordered a new motherboard, took two weeks shipping, finally arrived and she said she ordered the wrong one and its not compatible. So at this point I opted to pick up my PC as still wasnt aware of exactly what the issue was other than the same information I thought before, Motherboard issue. Had that been it, I wouldnt be writing this review... not happy, but understand.What pushed me over is that my computer case has scratches all over it that wasn't on it before I brought it in. And in addition it will not turn on at all now, literally nothing happens when hitting the button. I opened the case, now fortunately when I took it in I took pictures of everything. THE CORDS ARE LITERALLY NOT EVEN PLUGGED IN HOW THEY WERE. Cords are plugged into different slots than when it was taken in which is what I suspect is why it wont turn on. So now I get to find another computer shop to fix the mess that happened here. Very unhappy customer.UPDATE: I ended up taking my computer somewhere else and it was as I expected. The computer wires were not plugged back up correctly which is why it wasn’t turning on. He said they redid it and it’s turning on just fine. The reason for the computer shutting down was a bad water cooler. Absolutely nothing to do with the motherboard that they were having me replace. So the repair was less than 1/5th of what she was trying to charge and if I had done the entire motherboard like she stated it wouldn’t have even fixed the issue. Oo, the other repair shot did all the within 2 hours.
