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December 2023 by Steve Cheatham
Excellent service! Quick and reasonable! Next day service! Definitely looking to get more work done by BVFD and you should too. Highly recommended! Ask for Steven or Shawn, they’ll hook you up!!!
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October 2023 by Lori Benham
Sandra helped me pick out absolutely perfect light fixtures for my new house. She also helped us choose new closet flooring and kitchen backsplash. She has a great eye and made the whole process super fun! Sort of bummed my projects are wrapping up ?Services: Install flooring
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October 2023 by Jim Cummings
Great selection. Wonderful service.Logan is fabulous. We brought in a photo from an HGTV show and She meticulously researched the various tiles in the design and priced them for us. Found the tile we eventually bought more economical at a different vendor - but we went back to Logan and purchased due to her care and service.
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October 2023 by Michele Lacey
Will did a fabulous job for us! Totally great customer service, very professional, listened well, made excellent suggestions and executed the job to our full satisfaction. We will definitely use them for any future flooring jobs. Thank you Will, for the personal and professional attention that you gave us!Service: Install flooring
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October 2023 by Hope Burkhart
Great prices, great staff, great installers. They have an attention to detail and always make sure the project gets done well.
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August 2023 by Susan Duncan
Highly recommend. Very professional and efficient. Communication was smooth throughout. From working with Sean in the showroom to Stephen onsite in our home, the experience was easy and comfortable. We had a tricky patch job on hardwood floors in two areas of our home, and it looks great! The guys working in the house were also kind and professional. We have already hired Brazos Valley Floor to do another job in our home.
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January 2023 by shana taylor
Terrible experience with this company. I used them about 4 years ago prior to this debacle and things went well. I would not have posted this had they been attentive to my expressed concerns. I paid $9500 for carpet and LVP install. The first thing that was unsettling is that they grounded my wood floor for install of LVP in my dining room. They did not put up any protective barriers to keep the dirt from spreading throughout my entire home. I had dirt throughout my entire home. I was informed they would install toe boards for LVP install. The toe boards were torn, cracked and they installed them anyway. They destroyed areas of my original base boards and we couldn’t locate them. One of the most unsettling occurrences was that a crew of about 6-8 men freely used my bathrooms. After I barricaded the toilet, they took it down and used it anyway. I came home and encountered them coming out of my bathroom. They used my microwave to cook their food. My grandson was there in his room and they came and inquired about where it was. That was not in the contract. The crew had female guest at my home. My walls were covered with every material that they used to install the LVP. They destroyed my welcome mat at the front door with the material they used to install the floor. After working for 3 days installing they just stopped showing up. After a day of not showing up, I called to inquire about why and none of the reps knew anything. They finally returned the following Tuesday to complete the job. I never received the standard walkthrough after completion. So, I called to share my concerns about everything I’m sharing with (2) representatives and no one ever contacted me after promising to review my concerns. This experience was absolutely unacceptable and irresponsible for a business. I would never recommend them to anyone. I was a repeat customer and I was not a valued customer. They should have had the decency to address my concerns and it should not have cost me money to repair sub-par work.Shana TaylorMadisonvilleServices: Install flooring
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November 2022 by Ricky Little
Extremely unprofessional was a hour late and then was extremely rude and didn’t want to reschedule in a timely manner told me they have clients that are more important than my project I would never use them again if they were the last tile company on the planet
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October 2022 by Keri W
Our experience began when we built our home a few years ago. We hired them in good faith to install tile throughout our new home. We experienced some setbacks during construction, but we were able to overcome these, paid them in full & moved into our home. Fast forward to present day, we recently detected water leaking out of the side of our home. We suspected a leak in our master bathroom shower. We contacted them & asked them to come out to evaluate the leak. They did come out, per our request, but this is where our experience with them turned very negative. The gentleman that was sent out was defensive, argumentative & informed us he would send us a quote to repair the leak. After a quote was suggested, we informed the gentleman that we should not be fully responsible since the work performed during construction was defective. We are defining defective as broken/deteriorated tile grout throughout our master bathroom shower & in several areas of our wood tile flooring. The gentlemen stated he would speak with his manager about our concerns & return our telephone call the next day. The next day came & went to no return telephone call. We called on the day after & still no return telephone call. We finally received a return telephone call a few days later to only hear that all they were willing to do was come & seal everything. Seal an area where it is clear that there is water behind??? That doesn't sound like a reasonable solution. We requested a call from the manager/owner, still no call from either. Given this interaction, we decided to contact ****** Inspections. It was after they visited that it was determined that our shower flooring/bench were never installed correctly to begin with. The flooring/bench were installed leaving a very small gap, a gap that would allow water to seep through & exit our home through the brick mortar. This brick mortar is now growing algae. We hope our review will help others from facing a similar situation
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January 2022 by Matthew H Moore
Bill Merchant at Brazos Valley Floor & decor did an amazing job of helping me and my family do a major overhaul of an old 1946 built home and it came out wonderfully. Smart, organized, and ready to help.
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November 2021 by Mike Doyle
Nice place but a little bit pricey in my mind
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September 2021 by Gina Schroeder
Our experience with Brazos Valley Floor & Design was great! Barry and Dave were very helpful. The carpet that we picked out was not in stock, so they got in touch with someone in Georgia and got the carpet that we wanted. Installation was quick and they did a beautiful job. We will be using them again very soon!
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June 2021 by Mario De Los Santos
I had a not so good experience working with Brazos Valley floor and design. Walking in, the show room seemed very well put together and I was greeted by very nice people. Unfortunately, the expertise was not quite there and I left the place more confused than before. I had brought in a sample wood plank to help guide what I wanted and had left it there on accident. When I called to see if I could pick it up, it had been thrown away.I’m sure this is an isolated experience. Working with another flooring company in town made me appreciate the difference professionalism and expertise can make.
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January 2021 by Courtney C.
I have mixed reviews about Brazos valley floor & design- I worked with them for 7 months and used them to replace our carpet, backsplash and floors. I think the biggest area of needed improvement is communication from the sales person to the customer. My particular sales person was a challenge to get a hold of and was also super short in her emails. I literally just started showing up at the store so I could get a quick response. Also, I feel like there are particular personalities that would really thrive in this position but this particular sales person lacked that- she was helpful but not the super friendly sales type person a business should desire. I know if I owned a business, I would want my sales people to be super personable and engaging with customers and didn't leave an air of "I don't like my job" "I'm stressed out" or "you're bothering me". For example with communication, I finally was told our wood floors wouldn't be able to be installed until after Christmas so I went ahead and put up our Christmas decor. Then, I had to call again in January to see if 1) have the floors even come in and 2) can we get on the install schedule? I receive an email saying something along the lines of "we got your installation scheduled for _____". I had no idea the wood was even in and don't even know when the wood came in. It just seemed like a lack of organization to me and follow through which should be something a sales person thrives in. Now let's talk quality: I would say overall the quality of work is good- our wood floors guys did a great job but note that they just contract out the work- I honestly should have compared prices with other places in town before choosing here so I would know how the prices compare. The backsplash people did great. The only issue we had were with the carpet people as they left carpet fuzz and even some small pieces of scrap carpet in the rooms which to me wasn't very professional. Anyways, this is why I rate them a 3/5 as there is several areas of needed improvement but also 2/3 actual jobs were done professionally.
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January 2021 by Meredith Armagost
We received great service for purchase of our new flooring for our home. Dustin helped us in the store buying the product. He was friendly, informative and was most helpful with follow up phone calls to check in on the progress of the work. Then Will came to take measurements, he was kind, friendly and did a great job. The installers worked hard, did a great job, kept us informed of their progress and left the home in great order after the work. They spent two days doing a wonderful job. I would recommend Brazos Valley Floor and Design. We will come back if we have another project at our home.With Regards,Russell and Meredith Armagost
