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November 2023 by Ray K.
We drove from Waco to but a new 2023 Ford F-150-King Ranch truck.. WE originally were talking on the internet with a lady named Sam. When we got there the fun began. Another salesperson named Michelle took us. She already knew what we were looking for. First, she was going to show us a truck that we did not want to see. Finally, we saw the truck that we wanted and started talking the deal. The price on the internet which was their own was $70699.00, but the new adjusted price when up to $72200.00. After coming to a desired trade in price we asked about their 2.9% interest on new vehicles, the only thing my wife and I remember was that the payment would be lesser that the higher interest rates {no kidding}. After her we went to the finance Depatments when he went so fast, we could not keep up to him. When I got back home, I looked at our papers and they charged us approximately $1500 to get that lower rate, NEVER was told of this. BE SURE YOU NEVER GO THERE. I have bought two trucks from them and will NEVER go back again. JUST BEWARE IT CAN HAPPEN TO YOU!!!!
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July 2023 by Marcus M.
Would drive to Houston if you can. They don't offer any good deals and try to screw you on interest rates. They lost our business forever and we buy new cars every year
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June 2023 by Dixon D.
This ford had always given me trouble. I have an older ford F-150 so since I don't have a warranty anymore I do all my work myself. With calling multiple cords for parts they always have the higher priced parts and it's by a lot not just 5-10$ it's always 20-30$ more than other Fords. On top of that when ever I call and ask for simple torque specs it's always sorry we can't provide you with this information. I do not come here anymore and do not recommend unless it's warranty work or a recall.
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April 2023 by S B.
Bad experience overall. I have tried to support the local FORD dealer in CS. I have purchased two vehicles - new - in three years and always used their service department. The turnover there is ridiculously high. The sales team has yet to ever thank me or follow up on my purchases. It is hard to believe this place has stayed in business but I think they capitalize on transitionary students. I highly recommend you drive to anywhere within 60 miles and use local service departments to service your vehicles. Every time we have scheduled maintenance (recalls, normal, etc) we are left waiting hours while others pass in front. This place has no concern for relationship or loyalty. So sad. they say they support aggies - its just a marketing ploy. Take your business elsewhere.
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January 2023 by Robert P.
I don't recommend. This happened to me over a year ago, I was so baffled I didn't know what to say about it, but I remembered the experience recently, so I'm here to say my peace. I'll try and make it quick.I went to their body shop to replace my rear bumper from an accident, it took over a month to get it in, I had to renew my insurance claim because it expired. It took around a month and a half to get my car back, so I had to renew my rental car as well. When I got my car back, there was a HALF DRUNK WARM BOTTLE OF WINE in the console cup holder. I took it out and gave it the representative. I saw there was some kind of sensor sticking out from the ceiling of my car, when I told the guy helping me, he just shoved it inbetween the roof and the windshield. And after taking the car, I found pieces from my car missing, like my fog light trim piece and clips from the base my sun visor. I think they just forgot to put them back.In hindsight, I should've went off then, but I was busy in college and didn't have the energy or the time to go through all that again.Long story short, just go somewhere else.
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October 2022 by Jon H.
Went in ready to lease a truck. Was greeted by a sweet young lady who sent me to the service department. Never leased a vehicle through the service department before, but perhaps things were different here? Upon getting over there, they seemed as confused as I was, and sent me back to the sales department. I was told I'd have to wait for an available sales associate, so I did just that. After a while of waiting without being given the time of day, I decided to take my business elsewhere. Seems as though this place does not have any idea what they're doing. Take your time and your money elsewhere.
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September 2022 by Michael Z.
I have never had an experience quite as bad as the one I had the other day at College Station Ford. The best way I can describe how it felt was that if the deal is not a slam dunk, they are not interested. I tried to make a deal on a used vehicle and when James saw that he would have to work to make a deal he lost interest quickly. Yes, we are a little upside down on our trade so I asked about just buying it outright without the trade. He acted like it was a chore to come up with a ballpark figure and would not budge at all on the posted price. He never even asked me to fill out a credit application. I guess if you don't look like a million dollars when you walk in they don't waste time on you...or if they made their quota for the day or month they don't need to work for anymore deals. I am so disgusted with how I was treated that I will never go back again. Oh, and don't let the talk of helping veterans fool you. You only get rebates if you retired from the military. Nothing for just being a vet or even having a disability rating. I posted a google review, and no one reached out to me to talk to me from the dealership. I messaged the original contact who was messaging me every day about coming in...and when I told him about my horrible experience, he quit messaging me. No contact from a manager or anything. I don't know how they stay in business. The test drive, was only in the parking lot because the vehicle did not have enough gas and James could not find the card to put more gas in it.
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August 2022 by Allison W.
SAVED THE DAY! My husband and I were traveling to Colorado from Houston and rolled the back window down for our dog and it would not roll back up. We called and Benjamin with college station ford said to come in and they would try and help. They were so nice and helpful!! They helped us immediately when we got there and worked to figure out the issue. They got us back on the road in less than an hour! We are so grateful to them and getting us back on our way! Thank you Benjamin and college station Ford! (And they're dog friendly! - gave our dog some water)
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November 2021 by Buddy E.
Not surprised by the 2.5 Yelp rating!!!!!!!If you are looking for a dealership that will honor their word and stand by what they tell you keep looking, this dealership is not for you. I have been working with two different sales employees as well as the Sales Manager for the past two weeks. Was told I would have the right of first refusal on a vehicle and given the opportunity to drive 4.5 hours to look at the car before they sell it. THAT DID NOT HAPPEN. Got a call this morning informing me they were going to sell to their local customers first. Offered yesterday to overnight check to pay for the vehicle and was told by the Sales Manager that was not necessary. I would have the right of first refusal. This place is a joke.
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March 2021 by Kellie T.
I want to start by saying our initial experience buying an F-150 from them in July of last year was amazing. My husband went in with our own financing, they knew I couldn't be there to sign so Simba and the finance department went above and beyond to not only make my husband happy with his trade and new truck, but then were more than happy to send him home with the paperwork for me to sign given our distance from their location and my inability to take time off that day. This is the only reason why they are getting 3 stars out of me. HOWEVER, this past weekend was a whole new experience that has us disgusted with the service. We returned with our own financing again, knowledge of what my trade was worth, and the exact vehicle we wanted. We called long before arriving requesting Simba again and we were told the appointment was made. When we arrived, Simba has no clue we were coming. He had the unfortunate displeasure of passing us to another salesperson, and Kevin was exactly what I feared I would have to deal with. From the moment we sat down, he was insulting and childish. He spelled my name wrong on 3 different documents despite having my license in front of him and my pay stub. He tried to argue with my husband about our pay rates and how we get paid and still put the wrong amounts down on on the paper work. He demanded we seek other financing and submit credit applications. He failed to put my husband's social security number on the documents. Then he went into insulting our jobs, stating "You sound like a couple of Aggie's with the special job titles". No one asked. We didn't laugh. It was disgusting and I was ready to leave at this point. We informed him I hadn't test drove the vehicle yet because there was no gas in it. So he put gas in it and brought it around. Before getting in he told me he had to drive it off the lot because of the dangerous frontage road. Okay. That felt great to be told by a salesperson they couldn't trust me. But I let that go and tried to tell him about another vehicle I test drove at the same location just weeks prior. He begins to insult my taste further about how that vehicle was too boxy for me and I wouldn't like it at all. Nope. I told him I actually loved it and he wasn't hearing that. The test drive was the backroad behind the dealership and around the corner. There was no testing anything else. No looking at anything else in that car. Just rushed and limited. We get back and I was so frustrated. I told him I wanted my phone and keys back (since he took both when we were trying to show him our approval info for our financing). He walked away and I told my husband what happened and he was furious. When Kevin came back, my husband asked if he could go for a test drive and Kevin literally tossed him the keys and said "Go a head buddy". So it wasn't okay for me to drive it off the lot but cool for my husband to go on a full on joy ride?! He then told us he needed a $5000 down payment. At this point we lost it. I demanded my keys and phone. We explained to him all his mistakes with everything and he wasn't hearing any of that. Instead he flat out argued with us and continued to speak to me like I was a child. At this point I demanded my phone and keys again with much more firm tone. He left and my husband walked off to tell someone of our issues. Someone with the finance department came to me to talk about the issues. I only wanted to leave. I was near tears not from having my feelings hurt but from being so angry at this idiot and knowing I could not legally slap the stupid out of him. Jacob took us to his office and we told him some of what happened but all we wanted to do at this point was get my keys away from them and leave. He tried to fix things and smooth it over with us. The man looked sick to his stomach when we left. He was extremely apologetic, even though clearly he was not the person who thought he was a great insult comic. What disturbs me the most is this guy felt it was okay to insult customers so eas
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November 2020 by Michael G.
I waited awhile to cool off before writing this review...At the end of August, Ford / Lincoln was running a special on Navigators: zero interest plus a few other incentives. My wife and I were at a friend's in the area, and after looking online and seeing they had one of the color we wanted, we called to see if it was still available. We were connected with a guy named Roger who said it was, and we drove into the dealership. Beware all of the vultures (salespeople) in the parking lot hovering waiting to pounce.Roger was very polite upon greeting us, but told us he didn't know much about the Navigator model and had a guy named James show us the features, go on a test drive, and answered all of our questions while the dealership evaluated our current Navigator as a trade-in. We were ready to buy.I had an excellent idea of what the price of a new Navigator was as well as our trade-in, based upon KBB research and a friend who had bought one (from a different dealership) two weeks prior. James said he couldn't give us pricing and handed us back to Roger.Roger's pricing to us was 100% of MSRP, plus 28% less than KBB for our trade-in value. Questioning the pricing, and letting him know other dealers were offering lower prices (i.e., my friend), plus my research, Roger got mad and threw a temper tantrum in the showroom - so much so that James and another salesperson's eyebrows raised - yelled at me, threw up his hands and stormed off.I've bought a lot of cars in my life and had good and bad experiences: this one tops the list as the worst at any car dealership. At least James had the courtesy of walking up to us and apologizing for Roger's behavior.Needless to say, we left. Ironically, we went to a Lincoln Dealer in Sugar Land two days later and got the same Navigator for $7,000 off MSRP, KBB on our trade-in, and zero percent financing. In other words, we got the same vehicle for about $14,000 less once you consider the trade-in by going elsewhere.If you are looking for a new Ford or Lincoln (it's the same dealer in College Station), save your time and money and go somewhere else where they value a customer. Seeing as how car salespeople are commission-based, I find it hard to believe Roger's customer service skills allow him to support his family.
