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January 2024 by Lori Sanchez
Online reservations and getting my storage unit was super easy. And everyone I’ve felt with over the phone has been nice and helpful
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January 2024 by John Wilson
Two stars for confusing experiences. The local people that work on site are great . However they have little control over changes and mistakes . And there is the issue, to get the special pricing you have to go to website. It’s rife with confusion . I basically had to redo my order 3-4 times . Which meant I had to re enter my drivers license and insurance info . Just be aware that if you go through the website be very attentive on your input .
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November 2023 by Jeff
I had a terrible experience with Crossroads Moving and Storage. They mishandled the installation of my fridge, resulting in a significant leak and extensive water damage to my home. The owner initially promised to rectify the situation but completely ghosted me afterwards. Their lack of responsibility and accountability for the damage they caused is unacceptable. I strongly advise against using their services.
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October 2023 by Kathy Scott
This facility is super clean! The staff is knowledgeable and very kind. Jaqueline is great!
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October 2023 by J S Bailey
It is a shame that Storage King USA is ruining this business. We have known people who have used this business since it opened (Crossroads Storage). They liked the facility, employees, and service. SKUSA bought it 18 months ago. It has gone downhill since. The gate system is always down and standing wide open. Their security camera system has not worked in over a year (not at all). There is never anyone in the office. They try to run this place with one employee and a part-time person to give the one employee a day off. There is no way one employee can manage the office, try to do any maintenance and clean. The company is all about money money money. The employees have been hard workers (usually, some have been lazy). But it is understandable. They get burnt out. TX A & M used to be one of their biggest tenants. They have started pulling out as well. The sad partbisvthat the employees, managers, and even the district manager are all friendly and caring people. The corporate office has just tied their hands to provide great service and maintain the property. Many times, we have been told that they tell the corporate office of needed maintenance and more help. They say the response is NOTHING. I guess it just proves that when a New York company comes to Texas and try to do business. They need to learn that there is more to business than just milking the business of all the money money money. You need hospitality, service, and providing a safe, well maintained business for the price. I would avoid this place like it has the plague.
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August 2023 by simon smallwood
I've had to move things in to a storage locker several times over the course of college when moving apartments, and these guys were by far the easiest, reasonable, common sense place I've delt with. Their reservations are real reservations, so you can reserve a locker for sure two weeks in advance while other places double sell your locker or only reserve the price. Great guys!
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July 2023 by Sean Parks
The gentleman and lady at the front were incredibly helpful and personable. Everything was handled quick and efficiently and there were no hang ups. Great price and good people.
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July 2023 by Closerto2020 Books
Very happy here so far. They do a lot to preemptively ward off thieves, I’ve been pleasantly surprised to find. Customer service is top notch as well! This review is for the people who actually work there.For those closer to the top, the ones making many more of the decisions, it’s annoying that if you call their number, a 979 number, you get someone stationed at some remote location, with whom it’s not very easy to converse. Please set up a landline which goes right to that location.
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July 2023 by Sarah “Sbcruzn” Bynum
Lovely management, nice units, they make it real easy for you. Also Student Discounts are available for you college students in need of some extra storage.
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July 2023 by katy siebert
had an amazing experience! the people were so helpful and kind! i got an interior unit, it’s super nice!
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June 2023 by Ashley Resa
We stopped to checkout this storage property. The managers Vickie and Steve were very happy to help us. We took a tour and rented a 10 x 10 air-conditioned unit. The whole process was simple and quick. A great place.
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June 2023 by Gwendolyn J Simmons
Dropped off a rental truck at this location. Very quick and easy. The manager was very helpful and has a great smile. Highly recommend this location.
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June 2023 by Anthony Hower
I'm renting a 10x10 climate controlled unit for a few months.The prices seemed good to me, moving stuff in has been easy, and the unit was cool and clean. There are carts and dollies available to be borrowed during office hours, and staff have been very friendly.I'm glad I found this place to keep my stuff over the summer.
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June 2023 by Kelsey Kraft
Clean buildings and grounds, with ample space for all kinds of furniture and moving vehicles. Quick process from start to moving my stuff in, right in the middle of moving season too! The facility is also gated (you receive a code when you complete your lease agreement) and fenced with barbed wire, both of which seem well maintained.
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June 2023 by American Heritage Girls TX7356
Ever since the company changed from Crossroads to storage king, the customer service has gone extremely downhill and only the prices have gone up. The area is not kept up anymore and you only have spaces filled with water, weeds and trash. I have been a loyal customer for years and the minute I started to comment about the upkeep and how the standing water was damaging my rv tires, they decided to cancel my membership, without my consent. I am leaving mainly because of this situation.