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October 2023 by Jessica Graham
HORRIBLE PLACE!! they do t take care of their property or units. All my belongings were destroyed and Infested with rats. WATER DAMAGE EVERYWHERE. when I called emergency maintenance line the woman stated they didn't even do maintenance on that storage location and hung up. Spoke with the "property manager" Travis about everything being ruined etc his exact words were so I'm guessing g your calling because you want us to replace items he was very rude and belittling when I asked to speak with his boss he refused to give me his contact info. I WOULD NEVER TRUST THIS COMPANY AGAIN WITH SO MUCH AS holding a pair of socks for me. ATTACHING PHOTOS!! of dead rat carcass, water damage and black mold.
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February 2023 by Christian Curnel
Place is not secure! I had all of my electronics stolen out of my unit and others have had their locks cut. They informed me after the fact that not "every unit is in line of sight with a camera". Not their job to ensure your things are safe I guess?♂️Thought that was the whole point. I'll be moving my stuff elsewhere.
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July 2022 by Allyson Ramon Demeny
ETA: She’s previously done the call back option and never received a call back. She will be in touch soon.Will not answer phone. Friend had an account with them through June, canceled after moving her things out, has an email stating she would not be charged again, and was charged again anyway. She’s spent close to 60 mins total today trying to contact them, only being left on hold each time because nobody will pick up the phone from the number on their website. Pretty ridiculous.
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September 2021 by Emaan Khawaja
Very impressed with the level of their customer service! They get back to you very quickly and are willing to help you out in whatever way they can. The prices and size of the units are very good. The units are quite spacious! Definitely recommend them to anyone trying to find an easy and accommodating staff and units!!
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August 2021 by Aspen Atkins
They were very kind and accommodating! The customer service is awesome and the manager gets back very quickly with any answers to questions you have! Plus they are very affordable compared to some places in college station. The move in and move out process is very simple and there’s no hidden fees or anything like that so I would highly recommend!
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August 2021 by CAT
Nice facility however the accessibility is less than desirable. Hard to turn around with a trailer and the unit we were assigned to was against a fence so we had to walk all of our stuff all the way around instead of pulling up to it. It made for a very long hot day. Their a bit pricey as well.
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August 2021 by Stacey Hightower
Nice and clean with reasonable prices.
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May 2021 by Chase
Very impressed with the quality of this facility. The owners have been accommodating and quick to respond via email. I would recommend this storage location to anyone living in The Barracks Townhomes neighborhood!
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April 2021 by Patrick Miller
Great Location, have had a Unit there for several years. The new owners Matt & Patrick have made some great improvements.
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November 2020 by Deanne Holmes
Decent price for what we rented, site unseen - our boat unit does not have a concrete floor & it was not maintained prior to a new tenant, so there are weeds & ants throughout. When we first drove up to the facility, the entry gate was open & there was a lock on our unit, so I had to call. She was helpful in getting the existing lock off, but there was no mention of who’s lock we had to use or a fee. Now there a month and the entry gate is still not fixed & we’re being charged for a lock were not using (A combination lock & have no idea who else knows the combination). It’s an enclosed space, but may be looking for something different if they can’t get the entry gate fixed, since we’re paying for a secured unit at a secure facility.
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November 2020 by Alison Moon
What a great place!!! We called & with only 2 units available, they took care of us. Everyone we talked to there was very friendly & helpful. Highly recommended!!!!!
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November 2020 by Reed Richey
Great location and prices! New owners put up security cameras and a gate. Everything is online so it is super convenient. Would recommend
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August 2019 by Julie Jynx
There was no security when I was there and my unit was robbed. When I moved what little of my stuff that was left out they kept sending me bills for months even though I told them in advance I was giving up the unit. The notices finally stopped when new owners of the property took over. I can only hope it got better under their management. Please note this review does not reflect on them. My experience is from before they purchased the business.
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September 2018 by Marianne Oprisko
Name changed without notice, just a piece of paper on each used unit.
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May 2018 by Brent Wilson
The lock on my storage unit was cut and everything was stolen from inside. I have been unable to get in contact with the management. No returned calls. Their website online states that they "take the security of your stuff seriously." Apparently I am not the only one who has lost all their belongings.
