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January 2024 by Patrick Horne
This place is terrible. Dealt with them before and it was a bad experience. Had to go to them again and they never called after the insurance company sent the reservation. Called the next day and took 5 minutes for someone to pick up the phone. They told me how understaffed and busy they were that they never saw the reservation and could not honor it.In the past we brought the car back to them with a full tank of gas and they charged us because their guy took it to pick another client up and it ended up a quarter tank down. They called my wife a liar when she promised them she had brought it back full.Dumpster fire location.
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January 2024 by Ashlee Hodges
Great experience!! I called the day before and a woman there (can’t remember her name) was so helpful in answering all of my questions and even made sure I would have all the correct documents in case it was needed to rent the car. When I arrived the next morning to pick the car up everything went smoothly, there were no surprises in terms of fees or anything. This was also during the hard freeze and she made sure the car was heated and de-iced. 10/10 service. This was my first time renting from Enterprise and it exceeded my expectations.
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January 2024 by Zesa Burke
This is the best location in College Station TX! They are kind and extremely helpful. The manager is awesome! She actually does her job which is hard to find anymore!
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January 2024 by John De Leon
Rent here about once a year in order to travel for work. I kept using them because they were the closest to my home. Each of the last three times the experience has been a waste of time trying to get out with a vehicle even with reservations. This time I had to wait 45 mins for them to get a car ready for me. It's always something at this location. Glad I wasn't planning on being on time anywhere because an almost hour delay is pretty significant. Next time I'll have to try a different agency even though I'll have to travel out of my way to get there.
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December 2023 by Christine Rodriguez
Awesome place & people
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December 2023 by Heather Hilborn
I could not believe this happened. This enterprise location called me 30 minutes before my appointment time to say they had no car for me. I had turned in my car to get fixed and was left with nothing. This was completely unprofessional and inconsiderate to me.
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December 2023 by L Swink
Although they were very busy, excellent customer service. I was a little frustrated in the begging because they didn't have the rental I required, he staff worked diligently to make sure I was accommodated. I have rented from this location several times and have always received quality service and this time was not an exception to that. Defiantly recommend. Be patient is the key. It seemed like the location was understaffed, every time I walked in it seemed that there was one person behind the counter and three people waiting with a phone ringing off the hook and the staff was making sure that everyone was taken care of promptly.
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November 2023 by Carmen B.
They were very kind to me. Took a little bit to get my rental but they were very accommodating taking me back and fourth from school etc. Great costumer service and patience.
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November 2023 by Robert
The quality of service needs to be worked on. I was told by brasley that he would see what he could do then left me on hold for 45 minutes before I hung up and tried to call back 10 times and it just rang and rang. Be a man and tell me you can’t help me. Horrible.
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November 2023 by Cheryl Budzisz
Made a reservation showed up, they canceled saying we didn't show up on time. The agent spent 45 minutes looking for another car. Couldn't find one and told us to come back another day. Never informed of a cancelation policy when reservation was made, and they were going to put a 6 foot, 310 pound person and a tiny little car, that was the size of a shoe box, informed enterprise on the phone of the need for a little bit of a bigger car, and they said they would arrange for the local office and College Station informed us that we should call them and not their enterprise main number. So they shifted all the blame to us and accepted no responsibility. I walked out before I said something ugly to someone. I do not recommend them at all. There was another customer in the office who needed to drive out of town, and they did not have his reservation either. So it looks like it's an ongoing problem in my opinion.
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November 2023 by Christina Griffis
Awful, inconvenient, unprofessional, made a reservation on the phone had to open a bank account so I could pay, which I let them know, when I came in to pick up they said my card had to have my name on it. (Had a temp card from my bank) my husband had surgery in fort worth now we are screwed.
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November 2023 by D J
Kat, I believe her name was, was an absolute pro! Made what I thought would be a headache a dream experience; car was completely clean, and service was excellent to say the least. Thanks again!!
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October 2023 by Drake
This branch is pretty bad. Called me yesterday morning and told me they simply didn’t have a car for me that I had reserved 6 weeks prior. Told me it would be at least 3 hours and they didn’t even know then if one would come back in. Had to take my own vehicle to make a meeting in San Antonio. The 2 previous times I rented there they did not have the type of car I reserved and had to give me something else
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September 2023 by Shari D
My company rents from this location all the time, it’s our preferred rental company and location due to the proximity to our office and how amazing the staff members are. The check in process is quick, the cars are clean and always what we expected, and if there is an issue they call ahead and do what they can to make our rental go smooth. From a business standpoint, it’s a no brainer. The staff are so friendly and make the process fun and easy. Shout out to Dylan and Josh!
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September 2023 by Jon Jasperson
The staff was friendly and helpful. I was able to get a car quickly and get back on the road after leaving my car at the auto body shop.
