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December 2023 by Zoie Chavis
love the brand and their clothes but this store in particular has such rude staff. i called them asking if they could look up to see if a dress was in store and was met with such attitude and rude customer service.
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October 2023 by Amber S
Cute store, always have good deals. Easier to shop online though as the store is tiny and cramped and staff makes you feel unbelievably unwelcome.
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October 2022 by Kylee Rodriguez
Great selection for the season! Should open more than one register but overall great options and variety.
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April 2022 by Reese Angelica Johnson
I bought a ring there that was $20 and it tarnished within a week of me getting it.
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February 2022 by Raneus
I absolutely agree with other reviewers who said they did not feel welcome in the store for being a person of color. I’ve been to this store a few times now, but as soon as I enter each time, they give me an odd look from top-to-toe, and nothing more. While I went out of my way to give a friendly smile and a “hello”, but they ignored such gesture. And as I peruse through the store, I feel their sneery eyes at me. A few non-person of color, white people enter the store shortly after me. And all the employees’ faces beam with joy as they shower the white customers with a chirpy “Welcome to the store! how may we help you today?!”I have been to other francesca’s all over the states, and never have I felt so miserable as I felt here. Every time in the past I have gone to francesca’s in other locations, I always end up buying several jewelries. But the employees at this particular francesca’s at the post oak mall made me feel so horrible and unwelcome, that I avoid buying anything from here and leave the store as fast as I enter. I remember the first time I went in, and felt the sneery eyes of the employees, I avoided them, and picked an earring and went to the counter. They were all happy and giggly with the customer in line before me, but as soon as it’s my turn, both cashiers look like they are disgusted by my proximity to them, and don’t speak a word. I say “hello” again with a smile. They scan the earring, put it in a small bag, don’t exchange a single word with me, hand me bag. and nothing else. I say “thank you” and leave. They ruined the rest of my day because I kept wondering what I had done to deserve such attitude. the answer is “nothing”. I never bought anything from this store again. Only went in when my friends were with me and wanted something from the store. And I am telling you my white friends were greeted much much differently than me and my poc friends.TLDR: the employees at the francesca’s in post oak mall treat people of color differently and make them feel welcome. Some POC even get profiled, read the other reviews. I would give 0 star if I could
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January 2021 by Student Blogger
The staff needs some diversity training.This store treats white people better than others. I agree with the other comments. I wasn’t greeted as well as the others. I had gone to the store when it wasn’t too busy and there were 3 employees. I saw that one of the employees was helping someone and so I asked someone else for help in picking out an outfit. She didn’t care and was like, everything is around the store. While, others were getting help. This really put me off as I’ve had great experiences with other locations. Please don’t be biased on the clientele you help, it’s 2020 and we should be passed this. It’s really sad to see this happen. Please have some diversity training for the staff.
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June 2020 by Bukola Kayode
Everything is cute. I got a pretty dress for 50% off
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January 2020 by Corina Ramont
Pricy but their jewelry is so cute!
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March 2019 by Michelle Cruz
It was an amazing experience everything is very expensive but I hema taxes so is able to buy a few items for the summer I enjoyed it customer service was superb excellent wonderful the lady was very nice to my daughter and polite I am so grateful for that I give it a 5 stars
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November 2018 by Kaitlyn Daniel
Completely new staff and management and everyone is super friendly and helpful!!! Will help you pick out accessories for outfits and look up anything they don't carry in store and order it for you! Definitely recommend going here for outfits for any occasion
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November 2018 by Blake Cartwright
Great staff, very friendly and helpful. Girlfriend loves this place.
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August 2018 by Gabriela
The manager Kelly is just disgusting. I'm Hispanic but I have never ever experienced anything close to the treatment Kelly gave me. The store was full with other girls but she hovered over me the whole time. When I went to try on clothes she was coming up to the dressing room every 2-3 mins. And to top it off she tried saying that I never gave her back a dress which I never even tried on to begin with. The fact that she tried to memorize everything I brought in there is ridiculous. After I left the dressing room I was going to buy a dress so I started looking for accessories but the whole time she was staring at me from behind the counter. I felt so uncomfortable I put the dress back and left. I've never been so embarrassed and will not be returning to this location. I have a family friend who works at Francesca's HR and I will be filing a report on her.
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June 2018 by Christine Rudd
It's nice they remodeled the store it looks pretty but they need new employees. The people who are working there now are really mean and unhelpful, act like you (the customer) are bothering them.
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October 2017 by Bob Thorman
Must have been a nice place; my wife and daughters spent a long time in there.
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August 2017 by Sally Johnson
Staff is always extremely helpful and goes out of their way to make sure you find what you're looking for!