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October 2025 by Matt Rodriguez
This place has terrible service, they lie up front about what fees are refundable to get you to believe it’s not a complete rip off then after they come to your house and leave 2 minutes later they say you owe them money even though the repair cost more then the appliance , Do Not Trust This Plaace Geek Squad Is A Scam!! SCAM!!!
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September 2025 by Doug Reno
Great job diagnosed and fixed my problem
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August 2025 by Madelyn Hunt
Explained problem in laymen’s terms. Very friendly. Excellent job!
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May 2025 by Nikki Karakos
Worse place ever!!! TOOK THEM 3 messed up deliveries to finally deliver my fridge! Then they finally deliver and wow I wouldn’t expect anything less the ice maker don’t work!!! NEVER EVER AGAIN BUYING ANYTHING FROM THIS JOKE PLACE!!
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May 2025 by Travis Allen
They didn't switch my data to my new phone before shipping away my old one and were very unprofessional and unhelpful. I'd recommend going somewhere else.
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February 2025 by Hello Chef
February 2025
GS came out to look at my ice maker that went south. Quickly diagnosed and ordered part(s) for replacement. My unit is still under warranty — but a $99 fee is charged for service call.
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February 2025 by Jaylynn Cooper
I appreciated them letting me know they weren’t the best spot to fix my iPhone, and that I should go through Apple Care for a phone replacement. I was very thankful for the transparency that led to my phone being replaced sooner.
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December 2023 by Klemens T.
Came here to buy a gaming PC setup for my son for Christmas. I have no idea what to buy or what I need for this setup because I'm only used to buying a full normal PC setup. Apparently, gaming PC setups are sold separately such as the tower, monitor, speakers, etc, annnnd it's pricey. Anyways, sales associate, Andy was very friendly, patiently, and extremely helpful. I had a budget of $2,000 so my mind was set on spending around this price, but he was able to find lingering Black Friday deals for each item that I needed and saved me almost $1,000. My son is just starting off and I know he's into simple mediocre graphic games such as Roblox and Minecraft so this was a solid starter computer that he'll use for years. I was excited so I had his computer setup early and it works amazing and fast. Andy also helped me find a Samsung tablet for my wife which was also on sale.Again, Andy was amazing so I'd recommend seeking him out for assistance. Parking lot is huge so you should have no problem finding parking.
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November 2023 by Lashonda McBurrough
Always there to help!
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November 2023 by Doris Sauls
No response
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November 2023 by Julian Campos
Horrible they said my computer would be ready in 2 weeks and it's been 6. I'm a poor college student and they are wasting my time and money. Don't rely on geeksquad
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August 2023 by Appliance Outfitters
Thomas was fast and efficient at getting my laptop running again! He was easy to work with and provided outstanding customer service with a smile.
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July 2023 by Greg H.
I was just impressed with Bobby! He helped me so much with my new router! He definitely deserves a raise for his knowledge, patience, and professionalism! I downloaded yelp just so the GM of this establishment knows I mean it when I say that he went above and beyond! Definitely helping very much with y'all sales goals!
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July 2023 by Brian L.
Good luck trying to reach anyone by phone. All calls are routed through a national office that cannot answer such basic questions as if a technician is on hand in the local store. I guess Best Buy expects customers to drive 30 minutes to find out someone isn't able to help them. I am going to drive down to Houston and buy at the Apple Store--and Best Buy can kiss off $3000
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June 2023 by Greta Van Den Berg
The Geek Squad guy told me the cost to repair my laptop screen would be based on the purchase price. Seriously! The estimate was more than half the cost paid for the laptop when it was new 3 years ago. He also estimated at least 4+ weeks for the repair. Seems GS's purpose is to push customers into purchasing a new computer instead of fixing perfectly good devices for a reasonable cost. Another local shop fixed it for $325 (as opposed to GS's $500-900+) and did so in less than a week.
