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November 2023 by BW Colbert
Today - terrible service. Out of stock. Awful circumstances and no place to shop. This location is just awful...In the photo, the handicap walkway, the Path is blocked by the barbecue appliance. This happens Year - Round. The management team does not understand. Move the sidewalk items and let our handicap friends pass in safety. The College Station location has the sidewalks blocked year round....
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August 2023 by Donna T.
8.3.23Came in to return to items we did not need. Of course the customer service are had a line. No biggie. Use to it. The associate helping me at CS was really nice and did my return quickly and away I went. I headed to appliances now. I need to buy a new dryer. My dryer is 1-2 yrs old and works fine BUT, it's gas and our new house does not have gas(unfortunately)So here I go looking for the electric dryer to match my washer. BONUS I found it and it was on SALE! Even better. $370 cheaper than I was expecting. Time to do my happy dance. The associate named Brandy who helped me in appliances was a rockstar! She knew exactly what I needed, gave me delivery info. and was just really helpful. Way to go Brandy. You and Laura at the appliance dept. in Cypress, TX are ROCKSTARS! I ordered my new dryer and it will be delivered this weekend. I will definitely visit this location again.
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June 2023 by Shannon P.
We paid Lowe's (College Station) for replacement windows and labor to replace them on 4/14. I read reviews that mentioned terrible issues with orders, quality of windows as well as faulty labor, etc. I called our salesman before signing the contract with my concerns. He reassured me that things would go smoothly. Signed contract, paid, was assured that windows would be in and installed by 5/23. Was contacted on 5/25 from Lowe's rep to see if I had heard from anyone from their installer about installation date. I told them no so they said they would give them until the following Tuesday even though the written agreement from Lowe's was that they would have one week from windows arriving at Lowes (5/14) to contact me to schedule installation. Lowes reached out on 5/30 to see if I had heard from anyone. I told them no so they said they would give them 2 more days. I said I would contact my credit card company about cancelling the order. I received a call later that afternoon from the installer who booked an install date of 6/13. I then waited for Lowes to call to arrange delivery....per their written instructions. I had to reach out to them after several days of not hearing from anyone. They were totally unaware that the job had been scheduled. They scheduled delivery for 6/12, from 8-12. It is 3 pm as I type this and windows are not delivered. Whatever you do, DO NOT go to Lowe's for replacement windows. My friend used a local company and has had her windows installed for at least 2 weeks now. I also realized after speaking to others (after signing the contract) that Lowe's price is higher and quality is lower.
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April 2023 by Lenny P.
I went in to purchase window blind Thursday April 19th 2023 what a disappointment after waiting 25 minutes and 4 overhead pages no representative showed up. I left the store drive to Home Depot not only were the blinds less expensive (saved $468) they had a representative there immediately. I will not go back to this lowes and very disappointed I had spent thousands previously buying material there renovating houses. thank you for nothing
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December 2022 by Karen F.
Love it ! ,has everything I need;so far ! Need some flooring for 80 ft trailer home.
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December 2022 by J. K.
Customer service is something to be desired. The staff doesn't answer their phones and when they finally do they put you on hold. You want information? You are better off going to a fortune teller because they will be more helpful. Worst communication I've experienced to-date. My stove delivery was rescheduled four times and no information was provided as to when I could expect it. Want to plan your day around delivery? Forget it. Again, that fortune teller would provide better information. Steer clear of ordering anything from this store that requires delivery. Or, plan on wasting and exorbitant amount of your time.
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September 2022 by Nicole Regalia
I was here this time for pool and garden supplies. Pool supplies are sometimes hard to find everywhere, but they have what I need here.
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August 2022 by bootlover f.
Store staff is super nice and helpful, there's just not enough of them! The systems are not set up for them to operate efficiently and they need help. Every time I call, I am put on hold for 30-40 minutes and get transferred all over the place. When I leave messages, no one ever returns the call. I've talked to the store manager, assistant store manager, and every person in the flooring department regarding an install that should have been super simple - the carpet was in stock for goodness gracious! It's sad, I really like Lowes but the store staff is struggling. When I went into the store, the scanners at checkout didn't even work. It must be super frustrating to work there.
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June 2022 by Manda C.
A couple weeks ago I was in town and had to go to Lowes about 4 times in 3 days for various products.Eh, it's Lowes... you know?I don't have a dog in the whole Lowes vs Home Depot fight. I know some people are die hard in one direction or the other and of course, this will vary by the quality of locations and staff. My opinion is that home improvement is expensive in general, regardless of where you go. I did not find anything that I have purchased elsewhere to be wildly more expensive here. In fact, on several of my trips I came across some items that were definitely cheaper here. There were several products that I had not seen anywhere else, but I did find them expensive for what they were. For example, when purchasing a new shovel I saw the most adorable kid size shovel to the right of the full size ones. Oh my God, too cute!! How cute, you may ask? Well, when you consider the actual usefulness of a child with a shovel, I would say it was $5-6 cute... not $17.98 cute. I spent a majority of my time in the garden center (on the left hand side of the store), but did spend time in the main store and had pretty different experiences. I did not even go near the lumber department on the right hand side or talk to anyone about on site quotes or delivery, so I cannot comment on how this location does in those areas.My time in the main store was pretty quick- things like paint, staple guns and shovels. I did not notice any supply shortages or empty aisles as I walked through the store. I did find the layout and signage intuitive enough to find what I needed pretty quickly. Between all my visits I saw a lot of employees scattered throughout the store, usually at a distance, except for checkout. I found it nearly impossible to get assistance while looking around. Any employee I saw was purposefully walking in the opposite direction very quickly or was already walking with a customer. Nobody that made eye contact with me greeted me, smiled or offered assistance. It's not a super welcoming vibe- not while your trying to catch up to an employee, nor when you get the answer. Nobody was rude, but nobody was helpful or happy to be (presumably) interrupted to point you in a direction. The two times I checked out in the main store, both cashiers were polite and efficient. I spent the bulk of my time in the garden center, and that's why this rating is 4 stars instead of 3 stars. Their garden center is well laid out and has an excellent selection. The garden soil here was much cheaper for the quality than I had been able to find anywhere else! The staff in this section is also much more helpful and willing to greet you or ask if you need assistance. It's a much calmer experience than shopping in the main store. They also have several types of shopping carts to simplify transporting different types and sizes of items. I love it!While I had good experiences with several employees in this section, Jason was a real super star! We found the garden soil we were looking for, and found the 2 cubic feet bags were not much more than the 1 cubic feet bags. This was excellent as we only needed 9 bags instead of 18 and we saved a lot of money! As we located this item and were double checking the prices, Jason approached us and asked if we needed any help. We assured him we found what we needed and started to load several bags onto a cart. Jason asked about the quantity we needed and informed us we could save our backs and he could have it ready at the side of the garden center for us to pick up. Wait... what? Yep, all you have to do is inform the cashier of the exact product you want, bring 1 and give a quantity or take a picture of the tag and provide a quantity. Once you pay, they radio for someone to load it up and have it ready.Since we already had 2 bags loaded, we did a little more shopping and then easily had the cashier add the additional 7 bags in the system. By the time we got to the vehicles and loaded up what was in our cart and drove to the left side of the garden center, Jason already had the cart ready and even l
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April 2022 by El C.
Went in for a class field trip to learn an economic standpoint of their business. I was riding a motorized buggie, and someone called the highschool and snitched. Just could've told me to get off the buggie. Not that deep. Soft world we live in. HOME DEPOT FOR LIFE!!!!
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May 2021 by 0llie N.
Went into the store April 22 to buy a new front door and explained I was in a hurry because I was selling my home; bought an in-stock door on April 24 to "speed up installation". It took 10 days to get an appointment to sign a contract and then what the agent said would happen, didn't and I couldn't get the contractor to respond for nearly 3 weeks. Four more days to get someone out to remeasure (he arrived more than 2 hours late--no apology); another 10 days to assign a project coordinator 1,000 miles away, and finally a week later, the door was installed--workers were suppose to be here between 11-1; they showed up at 5 p.m. Throughout, the contract negotiator would not return phone calls or give an estimation of when the work would be performed. I complained to the Asst Manager, "Heather" who was nonresponsive: would not commit to when the work would be done or when the contract negotiator would respond; she never followed-up. I called the contract negotiator 3 times after our meeting on April 29; I never received a call back to explain what was happening...only vague, smug emails. I was quoted $250 in the store to install; it cost $475--it took nearly 3 weeks to get an itemized receipt--it still doesn't make sense. I will never ask Lowe's to work for me again!
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September 2019 by Steven Woltering
Great selection!
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September 2018 by Ruben Williamson
The worst customer service I have ever seen. Employers standing around talking to one another. When I asked a question they made it seem it was an inconvenience. Even though Lowes is closer to my house in Pebble Creek I will drive across town to Home Depot for better service. They wouldn't even tell me the manager or general managers name. Must have something to hide.
