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February 2024 by Rose Hataway Espinosa
Always has what we need for my daughter's art.
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January 2024 by Sarah Coppedge
they have eliminated people checking you out at the front counter. You have to check out at a computer which rarely works. It seems like there is only two people working in the entire store so you can’t ask associates to get down markers that have locks on them or anything you might want from a top shelf today the associate in the store took a call from who I assume is her manager and discussed which associates they should keep in which associates they should let go while a large group of customers waited to use the checkout computers. It was very uncomfortable and although the store has a lot in stock since there’s no associates to help you, it’s very difficult place to shop. I would rather order online .
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January 2024 by Alex Cuellar
Amazing staffed very helpful
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January 2024 by Editing One
Terrible service. One staff member and the manager were super rude. They said the receipt itself is not sufficient for returning the item, you need to have the original wrapping! This is absurd, never heard of! Avoid this store at all cost, very nasty people! I love Michaels but will never return to this location.
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December 2023 by Hannah
The associates here were very helpful and friendly. They were able to recommend different brands of yarn for different projects and even helped me navigate the app.
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December 2023 by Shawna Fletcher
Good selection if into crafting. Some items 50% off and can find good deals!
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November 2023 by Angela Nickelson
Items do NOT ring up the correct price! Wanted to use the 50 percent off a regular priced item coupon on an item with a 1.99 tag. The item kept ringing up incorrectly for 2.99 at checkout, despite having a 1.99 price tag attached. The manager would not correct the price to reflect the .99 price it should've been after the coupon. Said we had the option pay for the item at the full 1.99 original price or use the coupon off the 2.99 incorrect price. Huh? So if the item rings up incorrectly, this store will not honor the 50 percent off coupon, despite the price on the tag stating it's 1.99, so logically with the 50 percent off coupon, the price should've rang up .99, not the 1.50 they wanted to charge me. Yeah I would never shop here again. Apparently it's okay to charge more than the price listed on the item. Customer service is nonexistent here.
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November 2023 by Katelyn Clark
I do NOT recommend shopping at this location. The staff was slow, treated me differently than the “adult” customers (because I am a college student), and refused to help me or provide any solutions. The manager kept making rude comments to the obviously new employee, and after waiting for 20 minutes to speak to someone, the manager couldn’t spare me more than 30 seconds and then I was basically told to leave the store without any help because the new employee didn’t know what to do and was too scared to ask the manager again. I’ve been a long-time Michael’s fan, but I unfortunately will not be returning to this location. I recommend you do the same and pick a different craft store in the College Station area. I’ve had much better employee interactions at the local Hobby Lobby:).
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October 2023 by Oil of Gladness
The atmosphere of this store is always depressing and it always gives me the creeps. This is my last resort if their very well stocked and pleasant competitor is out of something. Prices are outrageous and selection is scarce. I cannot understand why they are actually still in business.
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September 2023 by Crystal L.
Staff is horrible, extremely unprofessional and massively unhelpful. You have to practically place a pickup order just to get them to look for an item their website claims they have in stock just so they can cancel the order moments later because they are just that lazy! Every staff member we passed ignored us and the cashier well she just stood there leaned against the wall holding the counter up with the most disgusting look on her face! I get work sucks but find another job if it's that bad! Finally found what I needed at Cracker Barrel nice to know I won't need to show Michael's again
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August 2023 by Cathryn Clement
They had the items I needed and some things to hold my grandkids' interest.
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July 2023 by Kristin Carr
Every time I've tried calling to speak to an associate, it rings once and then hangs up on me. Love the store but please fix the technical issues.
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July 2023 by LaTayna Jessie
The shelves were a little empty for what we were looking for, but the customer service was absolutely amazing.
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June 2023 by Grayson
I did not want to say we're I live. But tell me how did that tree fall tell me how it was so high my parents were glad it did not hit the fence because if it did that would not be good
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May 2023 by Cindy Malota
While Michael's has a decent selection of crafting supplies and decorating options they do not have a good selection of professional artist supplies in store. They do however have more student grade options. They carry a variety of frames and do custom framing in store. They frequently have sales featuring their frames.