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October 2023 by Rachel Krest
Morris was so nice to help me on a special request of replacing a battery in a clock that I’d brought as a gift from out of town. Nice place! I’ll return if I’m ever in College Station and in need of a jeweler!
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August 2023 by Brooke Becker Blake
My husband and I went back to CS in May for our wedding reception. On Friday afternoon, the day before our 2pm reception on Saturday, we went into Montelongo's to get my wedding ring cleaned. Jacob Woodard-Rueda greeted us when we walked in, and helped us the entire time. When they took the ring back for cleaning they noticed a small gem stone on the side was broken and let us know. They told us that they could easily fix it, it would only take a couple of days. I was pretty disappointed. Not only was the reception in less than 24 hrs, we were already busy, and my ring was broken- but we were set to fly back to where we live overseas in 3 days. Unfortunately we didn't have any wiggle room for this repair. My husband thanked them and explained our time constraint. Then the jeweler himself came out to speak with us, listened thoughtfully, and said that he would personally come in the next day to have it ready by 1pm. Y'all it was ready by 11am, completely fixed and sparkling clean. Note, we did not buy this ring from them, and haven't even lived in College Station for more than a decade. The cost of the fix? Incredibly affordable, far below what we would have expected to pay even if we didn't need such a quick turn around. They went above and beyond for two people they have never met and the receipt for that repair is pressed into my wedding scrapbook as a sweet reminder of the kindness of Aggies and this fine business.
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June 2023 by Spirit Converse
I went to this store to get my ring re-sized. When I got my ring back I realized the back was SUPER thinned out. A few days later, the ring snaps. I go back and explain what happened and they're very apologetic but all they do is meld it back together. The back is still super thin and it ends up snapping again. I go back and once again explain what happened to a different woman. She says she's gonna charge me another $50 for a new back and when I try explaining that I shouldn't have to pay because the workers here were the ones that made it too thin, she tells me they have the best jewelers in the country and it definitely wasn't anything they did. She continues to say that it was probably already thin and I just didn't notice. After I push the fact that I shouldn't have to pay, she snaps at me and says "We'll just mend it together because I'm not gonna sit here and argue with you over $50". Rudest customer service I've ever gotten. Everyone else there was super nice and understanding. Terrible experience. Never going back.
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June 2023 by Yanai O.
I went to this store to get my ring re-sized. When I got my ring back I realized the back was SUPER thinned out. A few days later, the ring snaps. I go back and explain what happened and they're very apologetic but all they do is meld it back together. The back is still super thin and it ends up snapping again. I go back and once again explain what happened to a different woman. She says she's gonna charge me another $50 for a new back and when I try explaining that I shouldn't have to pay because the workers here were the ones that made it too thin, she tells me they have the best jewelers in the country and it definitely wasn't anything they did. She continues to say that it was probably already thin and I just didn't notice. After I push the fact that I shouldn't have to pay, she snaps at me and says "We'll just mend it together because I'm not gonna sit here and argue with you over $50". Rudest customer service I've ever gotten. Everyone else there was super nice and understanding. Terrible experience. Never going back.
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June 2023 by LAURA COOK
The store was the best! They were so helpful in both selecting my ring and helping resize both my and my fiancé’s rings! Very kind and generous people who are there to help!
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May 2023 by Emerie F
Please, when you have a clearly pregnant woman come in to discuss sizing up a ring due to said pregnancy, don't have a male provider her customer service who clearly knows nothing about pregnancy. I explained how with the last baby, I lost all the pregnancy weight in pounds, but my fingers stayed larger. I explained how they'll go down some after these now twins are born. He kept arguing with me that "they shouldn't change that much, this is just how your body is now". Um, I'm sorry, did I ask for an opinion on how MY body changes before/during/after pregnancy? And then to quote me an astonishing $300+ with tax and delivery fees for a 1 size-up of engagement set. Absurd. Absolutely taking advantage of long-time loyal customers and fat-shaming them in the process. Don't go here if you are a woman who cares about being respected.
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March 2023 by Emily Leeke
Aggie Ring CleaningAbsolutely the nicest people, and will clean your Aggie ring free of charge while you browse. The best place to stop by before a big event or senior photos!
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November 2022 by Ann K.
This is the best jeweler in town. Stumbled upon Montelongo's over 20 years ago after another jeweler in town reset my diamond engagement ring and a week later the prongs broke and I found the diamond at the bottom of the pool where I was swimming! Montelongo's owner Jessie and his staff are professional, personable, caring, and have excellent skills that can be trusted. Three generations of my family have used them and we have always been pleased with the products and service we received.
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October 2022 by Lani Pusateri
Incredibly friendly service and owners with a rapid turn around on my services. The staff kept me informed through the process, and they even helped to entertain my toddler while we were in the store!!
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October 2022 by Q B
Ring GuardsThey're local and their price and quality well exceeds other class ring wraps/guard sellers.Everyone at this store was so friendly and helpful! I had done a little research looking for a jeweler who had ring guards for my Aggie class ring. It was between Montelongo's and another jeweler in Dallas that was $1,000+ MORE. Ultimately, after comparing the specs of the diamonds, I came to Montelongo's and I'm so happy I did! They helped me pick out a style and color that enhanced my ring the most for my tiny fingers. I had an awkward size and it fit very snug, which is how I wanted it. I'm very active and am fearful of my ring slipping off and taking it on/off is just a recipe for losing it.I also had a bend in my ring, somehow, it became damaged over the years. They resized, slightly up and repaired my ring. I was so nervous that resizing would make it too big, but I trusted the experts! Adding the bars to the ring makes the ring fit a little tighter.I left my ring there for the repair and fitting late Monday afternoon and it was ready for pickup around noon on Friday!Was so impressed by the quick turn around and was so excited to pick up my ring and new enhancer! Love it!
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October 2022 by McKenlee Herd
I absolutely LOVE the ring guard that I bought at their pop up event at The Association of Former Students! CyAnn was very helpful when making my decision on which ring wrap style I wanted. I would definitely recommend Montelongo’s Fine Jewelry to anyone looking to get a ring guard for their Aggie ring. Had my Aggie ring back and guard less than a week after ordering!
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September 2022 by Kacey Russell
The staff is so welcoming and helpful. They have a GORGEOUS selection and are extremely knowledgeable and professional. They got my watch adjusted just perfect! Thanks guys!
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August 2022 by Tori R
I’m continuously impressed with how Montelongo’s operates their business. The jewelers are helpful and their customer service is impeccable. After 4+ years of wearing my Ring Wrap everyday, one of the diamonds fell out. I immediately started to panic and fret about how much it would cost to repair my wrap, especially since I live several states away now. I called and Sheila immediately eased all of my concerns. She would replace the first lost Diamond for free, all I needed to do was pay for the shipping. Of course I was terrified to have my ring and wrap shipped, but again, these people are professionals. The package was insured and arrived safely. They cleaned, refitted and tighten all the diamonds on my Ring Wrap. When it was ready, a couple of days later, they overnighted it back to me. It’s like a brand new ring! So appreciative of the amazing customer service!
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July 2022 by Elaine Toomer
I bought my daughter's A&M ring wrap from here and they have been absolutely amazing! They worked with us from being out of town after she has graduated as well with time restraints and budget. I cannot say enough great things about them!!
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May 2022 by Stephen Kuriyan
I came to Montelongo’s with a very unorthodox request and all throughout the process, all of the staff were extremely nice and understanding. Sian was extremely helpful with the whole repair process, I couldn’t ask for better customer service! The repair team also did a great job! Highly recommend this jewelry store for any of your jewelry related needs!