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November 2023 by Thomas Swanner
Dr. Bloomberg is fantastic. The billing department is not. Required escalation to corporate for resolution of claims issues which were subsequently repeated for other family members. Office staff were less than helpful and condescending when explaining. If you don't have traditional eye insurance, I do not recommend.
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October 2023 by Melanie Becka
Do not go here...worst customer service ever. I accidentally booked my sons appointment in my name...instead of helping to get the information updated, they make me reschedule when we live out of town and this was the only day that worked with my sons school schedule. We were at appointment 30 minutes early so there should have been plenty of time to get this resolved, especially with me being a customer there for many years. TERRIBLE SERVICE.
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October 2023 by elias dejesus
Kindness Staff I Have Ever Came Across Got My Children In And Out. They Sure Know How To Work As A Team From Checking In To Checking Out With No Problems.
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October 2023 by Melanie B.
Do not go here...worst customer service ever. I accidentally booked my sons appointment in my name...instead of helping to get the information updated, they make me reschedule when we live out of town and this was the only day that worked with my sons school schedule. We were at appointment 30 minutes early so there should have been plenty of time to get this resolved, especially with me being a customer there for many years. TERRIBLE.
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September 2023 by Santiago Capetillo
One of the worst customer services I have ever experienced. The girl that deals with insurance is not only incompetent but lazy. She called to verify my insurance before the visit as they should. So I provide my details and she informs me that they cannot locate my insurance. Which is fine, so I do everything in my power to assist, I verify my personal information, called my HR to obtain a member ID, basically every detail to aid them in verifying my insurance. I am a healthcare provider as well, so to me the logical thing would be to call the back of the insurance card and verify coverage. The lady refused to call, so I did. Note that I had already looked on the insurance website for covered providers which is how I found their office to begin with. After calling the insurance company they informed me that the website was down and they could not pull any member information but it would be fixed around 2pm. She called me and informed me that my insurance was not covered, my exact policy was not covered and I would have to find a different provider or do self-pay. If you cannot verify the insurance just say that, there is no need to lie, there was no way to even see that information because the insurance company website etc were down. I called and verified my plan at 2: 30 and made an appointment elsewhere.
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August 2023 by Michael R.
After purchasing a pair of glasses, my wife took them back to get adjusted. The associate attempted the correction but broke them in the process. With no attempt to rectify the issue, they handed them back and recommended she use super glue to fix them. The second attempt to use this location was met with a new, lower standard of service. Admittedly, my mistake for giving them another chance. The customer service of this location would be better represented with a half or "0" star. Very disappointing to see a company allow this level of service.
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June 2023 by Alison Maresh
Worst customer service I’ve ever experienced. Save yourself some time and headache and make an appointment with Eye Trends.
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February 2023 by Brittney Y.
I took my daughter here for an eye exam and new glasses. We were told her glasses would be here by a certain date and when I called two days after that date they weren't there but they guaranteed they would be there the following Monday. When I called back today (the revised date I was given) they are not there but I was told they didn't know when they would be getting them. Go somewhere else. Don't wast your time and money.
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January 2023 by Emma D.
Great customer service!!! Staff made me feel welcomed and everyone was very friendly, and the doctor took the time to explain different things to me. 10/10 recommend!
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January 2023 by Ivy
just canceled my appointment without informing me, so what’s the point to schedule an appointment?
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October 2022 by Magda Baskharone
They just want to make a sale they are all about the dollar not their patients. Every time you come they are throwing all these extra things at you that’s running your totals nearly $150-300 WITH INSURANCE... i wouldn’t recommend going to them.
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September 2022 by Kristy D
You have an amazingly nice and helpful receptionist. I thought the whole entire staff was very helpful!
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June 2022 by Melissa Mize
Loved it on eye exam. Loved it getting my new lenses. Thank you for your support to our military veterans. Great staff, very clean and courteous, and great cash prices.Maps off. 1st time told me it could NOT get me there. Eye place across the freeway got me to my appointment on time. 2nd time it was close getting me into road between two strip centers. When I pulled onto road, map said was incorrectly on the right. It is not. It is the strip center on the left. Why I posted photos of outside of building and business. It is in the middle of the strip center. A bit hidden, but we'll worth the drive. Not much of a wait.
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January 2022 by Paula Murphy
I was seen on Dec 13 and saw Dr. Bloomberg who was just fine and informative. However, after a hard sell from the eyewear staff, I went ahead and bought frames and lenses due Dec 23. I tried to call a number of times and their phone system was broken, I tried to call the 800 number a few more days later and she tried to contact them and their phone system: still broken. It is now Jan 10th. There has been no communication from them whatsoever regarding my glasses. Wasted 200.00 and I’ll have to go in person to collect my refund.
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April 2021 by Tara L.
I cannot believe this business. I was 15 minutes late for my appointment due to inclement weather. They would not see me, even though a "walk ins welcome" sign is clearly displayed out front. Additionally, the appointment was to establish care so as to receive new contacts. I was wearing my last pair of contacts and needed new ones (I don'thave backup glasses). They refused to allow me to purchase even 1 pair of contacts. Needless, to say, I did not reschedule and am going across the street to "The Eye Center" which I would recommend EVERYONE doing as well.
