Optimum

Internet Service Providers
Hours: Optimum is a business that provides reliable internet, phone, and customer service. Customers have had positive experiences with their technical support and store staff. A technician was praised for his knowledge, politeness, and proactive approach in fixing internet issues for a home, demonstrating excellent service. In-store staff, including a representative at the College Station branch, are described as professional, kind, and patient, going above and beyond to assist customers. One employee stayed late to ensure a customer's phone data was transferred successfully, showing dedication and care. Another staff member quickly resolved a modem/router replacement issue, displaying experience and efficiency. Customers also appreciated the helpfulness and compassion of store employees when handling device replacements or billing issues, with some mentioning long wait times but fair service once attended. Overall, the staff at Optimum are seen as knowledgeable, friendly, and committed to customer satisfaction, often going out of their way to resolve issues and provide support. The business is valued for its dedication to taking care of customers, whether through in-person help or technical assistance, making it a trusted choice for internet, phone, and device needs.

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1. College Station, Texas