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December 2023 by Ysel M.
The truck was clean and in good condition. Customer service was rude though. Mgr kept questioning my husband why he needed a truck and told my husband his out of state DL wasn't a DL
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September 2023 by Juliet Letteney
I had a terrible move going through this location. I understand mostly it was the independent movers that told me a bunch of lies to blame the warehouse. There was a mix up at the warehouse and my mover brought someone else's Uboxes to me! Then my mover claimed the warehouse lost my Uboxes so, it took a whole additional day to actually get my stuff. I was willing to give some benefit of the doubt for the warehouse because I spoke to one of managers and he seemed forthright. But then the GM was supposed to call me over three weeks ago and never did. So I am just never going to use U-Haul again. I'm shocked a company as popular as U-Haul can be this bad at customer support. And even the U-Haul employees were shocked at how poor the quality of my U-Boxes were. I understood going in that I was paying for a plywood box but the gaps in the door were so bad we had to use a crowbar to lift it enough to align it and latch it. I wish I had just paid the additional $1000 to go somewhere else.
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September 2023 by Kelly Osborne
As a business owner myself I really appreciate great customer service and employees that go above and beyond. Yesterday I had a nightmare of a day. I rented a U-Haul in North Texas to drive my son to college and my car broke down 30 miles outside of College Station. I had to rent a truck just to pull the trailer to town and unload it but had no way of getting it back home. I came to this location and the General Manager, Bri was super understanding and helpful. She called customer service and got approval for me to leave the trailer there instead of taking it back home and even was able to waive the fees for me. I have rented from U-Haul many times and with this kind of service will definitely keep doing so. Huge shout out to Bri and her entire team. Ya'll made a tough day much easier!
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September 2023 by Robert Solomon
The level of professionalism and care that Brianna commands is a reason to come to this location on its own. She is a credit to this location, and to U-Haul. Cannot recommend this location enough for your business.
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August 2023 by Aggie D.
Place is in front of Fuego's. We rented a truck from here for the kids move in/out time. Very easy, but we reserved online prior to going onsite. Very easy to use. Seemed a bit short staffed, and other folks were a bit agitated, but for us, both times we did not have any issues. Only real thing I can find I didnt care for was the "clean" factor. Whole place seemed dingy, even the truck was worn-ish feeling. We used it to load up apartment, go to storage locker, and then do it again a few weeks later for move in. Could have been a lot worse. Will use them again if need be.
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July 2023 by Samuel Payne
Location is easy to find but hard to access - Texas and University are both always busy and there's no way to enter via left turn. Parking is also difficult to navigate. There's usually not room in the lot because of all the trucks, but then the spaces they tell you to park in are next door, with signs that say "Fuego customers only". I was worried my car would be towed when I came back, but it wasn't. Besides that, the employees were helpful and efficient, and the truck was in fine condition.I usually reserve 2 weeks in advance, and they always have the vehicle I ask for, so I'd definitely recommend doing that, especially if you need one of the smaller trucks
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July 2023 by Travis Koons
Not a very good moving supply store. I needed a dolly, furniture pads, and a 10' truck. No dolly and no pads were available even though I reserved both, and both were available for sale in the main lobby. A little schemish (very) to not be upfront and honest with your customers with something serious as moving and supply availability. Honestly, the whole experience felt like a joke - take your hard earned money elsewhere
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July 2023 by Gary Brown
Staff was super friendly and helpful -- highly professional. The truck was in pretty rough shape. It was OK for the short trip I needed it for, but it ran very rough and had a passenger door that didn't shut properly. They did offer to get me a different truck, but I didn't want to wait. The truck did get us from A to B and back to A, so overall a success.
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July 2023 by Bryce Florence
Over booked themselves, denied my reservation, then sent me to Brenham Super Storage where the staff was gone for lunch and the price tripled without notice. Yikes.
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July 2023 by Zoie Lowery
I had a horrible experience at this u-haul location. The day before I was supposed to pick up my 5X8 trailer, I was told they changed both the location and size of the my reservation. I went to the office to make sure my hitch was compatible and in good condition for the move the next day. An employee walked out and looked at it for about 3 seconds and said “looks fine to me”. If the hitch had been properly inspected, we would have been able to solve the problem we faced the next morning much quicker.The next morning, I was at Uhaul for over 2 hours, dealing with a tail light issue on the trailer. Instead of remedying this issue, i was told that I could pick up a 26 foot truck 50 miles away. That was entirely unhelpful. The person working explained to me that I was “lucky” that the trailer they tried to give me was even there because they didn’t think they would have it. However, I had a reservation and apparently this does not matter at U-haul. Why let people reserve trailers that you do not have in inventory? This was meant to be an exciting day, as I moved to my post grad job, and instead was ruined by unreliable and unacceptable customer service. I walked out after two hours with no way to move out of my house, but at least they gave me a 50 dollar rebate. Thanks U-haul!
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July 2023 by Lincoln G
After a little wait we got the keys then had to search for the rental. Finally found it inaccessible…. They eventually moved enough vehicles for me to exit.
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July 2023 by Karla Munguia
Their policy sucks! I tried to pay with a debit card and they needed a credit card! Doesn't make any sense! They never told me that to being with!
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May 2023 by Disney for all
Location is troublesome, the driveways are located on two busy streets. The truck I was given had its check engine light on. I was told it was fine, and I could drive it anyway. Made me nervous for a long trip. They forgot my moving dolly, I had to return to get it. I felt very rushed, no truck damage check before I left. The truck was noisy and a bit rough to drive. Not my first time driving a U-Haul truck.
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May 2023 by Tamatha Mcloy
Very unprofessional!! Told me I couldn't rent the truck for in town moving that I had to rent it for one way only when i was only moving 10 miles from one side of town to another . And changed me double the price . I will never go back to that uhaul or ever rent from them again . They are rude to you as well when your trying to rent and ask questions. GO TO ANOHER UHAUL I MY SUGGESTION
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April 2023 by Google User
If it wasn’t urgent I would have rented from Penske. Uhaul has got pretty expensive.
