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March 2024 by Juana Martinez
NEVER EVER GOING TO TAKE ANY OF MY JEWELRY TO BE FIXED AT THE PLACE (ZALES IN COLLEGE STATION)!!! VERY VERY BAD PLACE!!! ? I WOULD NOT RECOMMEND THIS PLACE ?
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February 2024 by David Spittler
We worked with Hany Gaballa, he is very knowledgeable and has a good eye for pairing engagement rings with wedding bands. He was great about letting us know about special deals, and getting us the most bang for our buck. I would highly recommend Hany to anyone looking for a great shopping experience.
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February 2024 by J Rod
Hany Gaballa was exceptional. He really help me the ring I wanted. He really does have your best interest at heart.
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February 2024 by Gari Jones
Britany and the crew were amazing. I love my ring ?
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February 2024 by Jacqueline Wood
Hany was very kind & helpful.
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January 2024 by Craig Bristol
Opal was outstanding! Spent hours with us making sure we got exactly what we wanted. Very pleased with our trip and will be back
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January 2024 by Ashley Vargas
Hunter is so wonderful to work with! He is always so informative and helpful. The entire team at the post oak mall is amazing. Highly recommend this place for anyone shopping jewelry! Superb, delightful and always such a great experience. ?
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December 2023 by Kassee Grissett
Hany was so helpful! Highly recommend
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December 2023 by Carson Wakefield
Hany took great care of me will get my business again!
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December 2023 by Lauren Gerik
Hunter and the Zales team made the process of creating my dream ring so easy! Within minutes of entering the store, Hunter was able to find the perfect diamond that satisfied everything my boyfriend and I were looking for. By the end of the next week, my beautiful custom ring was complete and ready to take home. I cannot thank them enough for such a wonderful experience!
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December 2023 by Mary
Hunter was awesome! He was fun to talk to. He got our rings cleaned for us and now we have our eye on some new jewelry for Christmas thanks to his suggestions. Every time we come here the staff is always very kind and professional.
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December 2023 by Joshua harp
Hany is a Great salesperson!! Was very Patient with me!! Thanks for helping me with my purchase today!! Loving the earrings.
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November 2023 by Fitzgerald Cannonier
Man what can I say. Hany was very helpful and respectful! Helped me find an engagement ring in my price range and left the store 100% satisfied. Excellent service!
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October 2023 by Amaya Rose
I had an execrable experience at this Zales. My boyfriend bought be a ring and got the warranty so that I could get it resized for free. The ring came in a standard 7 and I needed to get it changed to a 6.5. After giving my ring to them for a resizing, I was called about 1-2 weeks later saying my ring was ready for pick-up. When I came to retrieve my ring, it looked COMPLETELY different. One of the diamonds had been lowered, the ring was dirty/rusty, and the shine was NOTHING like it was before. The left side of the ring was also clearly MUCH darker than the other side and much darker than how I dropped it off. When I voiced my concerns to Mr. Hany, he was VERY dismissive and told me that the ring looked the same. After asking him to look under the magnifying glass in the store, he stated that the ring was "made with a darker diamond." I left the store and by the time I got home, about a 15 minute drive, I was CERTAIN that something was wrong. Because of this, I immediately called and told them I would be back the next day. When I came back, Ms. Opal was a LITTLE more helpful, but also very dismissive and then it was basically 2vs1 going against everything I hd to say. Even while showing them pictures of how the ring looked before as well as them having the ring IN STORE, they both proceeded to tell me that the ring looked the same. After about 30 minutes of back and forth, Ms. Opal finally said that it just needed a good "rhodium plating" and that when I got it back, it would be fine. So once again, I turned it in and when it got back, it was SLIGHTLY better. This time, when they moved the diamond up, they moved the entire ring up which made it look bent and slanted. I immediately told them the ring was still bad and that I would not be giving it back to them to "repair." To give you all an idea of how bad the ring was, when I tried to exchange the ring and get it fixed at another store, they had to get district manager approval because it was "too damaged to exchange." If you are going to buy from Zales, make sure you don't need to get it sent out to the same Jeweler as College Station and absolutely do not do business with Mr. Hany. He was rude, aggressive and the absolute opposite of what you think of when you think of "good customer service." This Zales made the amazing experience of getting a ring dreadful, stressful, and miserable. DO NOT GO HERE to buy any jewelry. I will be contacting corporate too as soon as i get the chance. This is one of many photos showing the differences in the way the ring was supposed to look versus how I got it back.
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October 2023 by McKenzie Blackwell
I bought my engagement ring and now my wedding back from Hany. The customer service is amazing and all staff is very supportive and helpful.
