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December 2023 by Brad Pitzele
This bank has been very good to me. The Colleyville Branch is great, particularly Andrew M. Andrew makes the bank for me. He must be bringing this branch in millions in business because he has such great customer service, is very personalble and understanding, and always going the extra mile to make things easy! Thank you Andrew, YOU ROCK!!!
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April 2022 by noah de garza
Andrew, terrible experience(Attn Legal).Incompetent, Negligence, and Obstruction of formal Legal/Banking procedures.Based on experience, I would never, ever, recommend Andrew: His attitude and approach to us was degrading and Andrew refused to acquire Truist's Legal Team for our inquiries/mandates(Corp Needs/Framework).It's very unfortunate, I personally was recommend to Truist by a mutual and long-time friend/business partner of Kelly King(Former CEO/Retired)., Overall Andrew disappointed both my partner and I(Which wasn't present during the occasion).Andrew, I hope this is not how you treat people that walk into Truist, we will be filing a formal complaint in documentation to the Business/Managing Directors of the Texas Division/Corporate-Compliance based on the separate accounts that you've pursued on behalf of the charter.Good Day,
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November 2020 by Aziz Rajwani
We opened personal and business checking accounts at this location. Everyone, including Andrew and Jay, is very helpful. We are very glad we came to them.
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April 2020 by Raeyvannah Cross
I've been going to this particular branch, whenever I've needed to visit a branch, since moving to Texas in 2011. Everyone is so friendly and eager to help. Much love to Cindy, Andrew, Jay, and everyone!!! I always look forward to my trips to this branch, just because the crew is so outstanding. They make me feel like family every time I walk thru the door.
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November 2019 by Kip Anderson
Everyone who works here is fantastic- very personable and super helpful. They are never too busy to take care of what I need quickly. They also handle financing for a number of my patients and have saved many of them from high interest rate medical lending companies - I highly recommend them if you’re looking for a bank.
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June 2019 by Terra Wood
I moved to BB&T after being with Wellsfargo for 25 years. The customer service is amazing!! Even going through the drive through is painless. I don't know why I waited so long to change but I am so glad I did. Highly recommend.
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April 2019 by Jaci Hodge
Andrew is absolutely amazing! As long as he is at BB&T I will never go to another bank! Andrew has helped me numerous times with advice. He wants the absolute best for his clients and I'm so grateful for his help. He goes the extra mile to help in anyway he can. Thank you Andrew so much! BB&T is a great bank because of you and you'll always have a forever customer in me.
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November 2018 by JPG
Because Andrew made a difference:)
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November 2018 by Joe G.
Because Andrew made a difference:) Sung to tune of "The Edmund Fitzgerald" The legend lives on from the Wall Street on down Of the big bankers fail called 'glitcha glumee' Walk street it is said, never gives up its dead When the banking in November turns gloomy With an ACH score Five thousand bucks, maybe more And a routing number gets burly That transferring glue was a bone to be chewed When these mistakes in November come early. BBT bank was the pride of the American side Serving daily all states including Wisconsin As the big bankers go, it was more personal than most With BBT's crew and a guy named Andrew well seasoned Concluding some terms with a couple of client firms Andrew took one more customer a dealin And later that day when the closing bell rang It was the ACH issues his client be feelin'? Andrew's keyboard and the wires made a tattle-tale sound And his voice broke over the railin And this customer knew, as the Andrew did too, T'was the glitch of November come stealin'. The ACH missed its date and the breakfast had to wait When that witch of November came slashin'. When the afternoon came it was broken hearts & rain In the face of this banking whirlwind. When suppertime came, Andrew came on deck sayin'. Joe, go home, I'll call you when I need ya. At Five P. M. A cell phone call came in, the big guy said Joe, in the morning I'll see ya BOA called in they had bad customer service comin' in And their bank and their reputation now terrible And later that night when the BOA turned out its lights Joe turned to BBT to save him from Peril Does any one know where the love of God goes When banking turns the minutes to hours? The bankers all say they'd have made the wire OK If they'd put fifteen minutes of service more in her. BOA should be split up or they should be capsized; As they lose customers and take on water. For me, of BOA, all that remains is the faces and the names Of their lost customers and their sons and their daughters. Now this customer rolls, and belt's out as he sings About BBT's employees and groovers. Yes, for me, Andrew's service is a customer's dream; The others and their banks are for losers. And further you should know from this customer Joe He appreciates that BBT Andrew's so ember'd And as the land banks go and its customers all know BBT and the big guy will be remembered. In a season called fall in Colleyville it's prayed, Keep this Andrew here and holding the ball Now my clock bell chimed till it rang twenty-nine times For each member of the BBT team, one and all The legend lives on from wall street on down Of the big bankers fail they call 'Glitcha Gumee'. Wall street, they said, never gives up its dead When the glitches of November come early!w
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September 2018 by Brian Schoolcraft
Cindy Koetter does it BETTER! I know, like, and trust Cindy. I highly recommend Cindy and her team for ALL of your banking needs. If you need new accounts or are tired of being treated like a number and are looking for a new Bank, go see Cindy at BB&T!
