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March 2024 by Silvano V.
I live in Irving TX, but I rather to take a 20 minutes drive to Colleyville and receive the outstanding customer service this branch provides.
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November 2023 by Stephany Martinez
Opening an account was very fast, the lady Brittany Claxton was very kind, I don't speak English well and with her I felt like she understood everything, thank you for your service.
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November 2023 by Jonathan Reviews
Opening a new checking account through the app was a breeze. I needed a direct deposit form for new employer, so I visited this location nearest to me. Greeted at the door, walked back to the person who could help, and in a matter of minutes I had the form I needed. Greeted on my way out... great location.
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October 2023 by Rachel ***
I came in to ask about if a debit card could be replaced in the branch the answer is no. However, I asked the representative if I could get the same debit card number, and she said yes. I asked her could if the same card was issued would the security code or cvv be the exact same, her answer was should wouldn’t know that. I asked her if she could speak to a department that would know. She said they wouldn’t know that. I said okay. I left called chase customer service who assured me that the same number would be issued and the expiration and security code would change. Thanks for your help! You seemed uninterested in trying to find out the answer to my question or as if I was asking in a way that you didn’t understand. After seeing that I am trying to get an understanding, you could at least say let me make sure that I’m answering the question you’re asking. You were ready to dismiss anything that prompted you to do something than order me card which I can do through the app. Please work on your customer service. I left feeling frustrated and you saw that.
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May 2023 by Tania Wheeler
Staff does not know what they are doing. Staff needs more training and experience with different case procedures. Gave this branch 3 chances and all three times I left within 10 minutes because staff did not know how to handle my case.
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March 2023 by Erik Sixx
I always get great personal service here. The ATMs need to be repaired faster though.
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February 2023 by Christopher Abernathy
Continually unacceptable staffing. If you want access to an actual banker take your money elsewhere.
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September 2022 by SAFAN MAKNOJIA
Please Do not opening your account here, their system is poor. They hold my all Money because they can’t verify business from their system. They do not have any alternate way of verification. Although business is registered on Google and everywhere. They trying to steal my money. Bank of America and Wallis state bank easily find business online.
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September 2022 by Fahad Panjwani
Chelsea on Glade rd branch Tx is one of the finestThank you for always taking care of me and my company ?
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August 2022 by Be kind Love more
Chase is the worst bank ever. They need a major overhaul in customs service training and culture sensitivity training. The branch on glade road is the absolute worst.
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June 2022 by Brendan Williams
Horrible service. Made a payment on a car and they refused to call the car redemption department to tell them the payment was made. Bad attitudes from the tellers and branch reps they also dressed like SLOBS! We can't all ebay wrong with the reviews I'm seeing at this location. Today is a good day to the your money out and move it over to PNC or Bank Of America next door.
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May 2022 by Janel T.
To preface this review, I have been a long time customer with Chase and have had to go into the branch only a few times. Today, I walked in a 4:45p to open a student account with my son. Two representatives were sitting in a cube talking together. When I requested to open an account, I was told I needed to book an appointment and they couldn't help me today. I am disappointed that the business hour signage says they are open until 5p but they won't work until then.
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April 2022 by PL DB
Went in to open a new checking account and they said I had to make an appointment. I’m sorry but this isn’t Apple. It’s a freaking bank and I was only wanting to open a basic checking account, nothing special. Obviously they didn’t want my business so I ended up opening an account at Delta Credit union and I think it worked out for the best. It’s a shame Chase has become the new Bank of America with disappointments galore. Oh well KMA chase
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November 2021 by Tiffany Montana
They said it cost $30 to cash a chase issued check. Went to another char and it was $10. Something very bad is going on here at this location. I called to try and report it and they refuse to answer their phones and try to get you to call a 800 number.watch out!
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October 2021 by Dennis Hudson
Always helpful