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January 2024 by Dale D.
If you're looking for personal Banking and one on one Services Colonial is the perfect place to do your Banking, Rachel, Stacy, & Jennifer are very knowledgeable and have excellent Customer Service skills, Rachel helped me with some bogus charges on my account, along with helping me setup my online banking (not to good on Computer). Stacey is very personable and usually is at the drive through with a smile and upbeat attitude.. Been with them for over Thirty years and have nothing but great things to say about them and Colonial.
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March 2023 by E B.
Colonial Bank bought our loan from Prime Lending (a great company in Austin) without our knowledge. That's when things turned bad. They immediately INCREASED our mortgage by $300 per month without notice. When I called to ask why the rep explained that they projected an increase in property taxes; so they needed to fund the escrow to cover it. This increased payment has gone on over a year now and we have a sizable SURPLUS or our money sitting in the escrow - unavailable to us, as the property taxes DID NOT increase as they had projected. That's nice, however they are not giving us our money back or even applying it to principle. I've called 2x now and the very nice and polite phone rep tells me that they will be rebalancing everything and cutting checks soon. Still - I don't like it that they have essentially had an extra $4K of my money this year and I need this to pay INCOME TAXES NOW!
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May 2021 by S
Please be aware, that if you have a child that is disabled, they will make fun of them The older teller, Terri Marra, imitates them and it is appalling. She imitated the disabled kids that came in weekly and as someone who has a cousin that is disabled, I found this to be extremely disturbing and unethical. I can not wait until I send the video to the news to show the true colors of the people that work at this bank.
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March 2020 by Carolyn Stacy
Done business with them for over 20 years
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January 2016 by Curtis Baker
Friendly staff in a clean and well organized environment
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August 2015 by Tina England
Always pleasent