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February 2024 by Freddie Moffitt
***BUYER BEWARE*** Bike arrived damagedI had to pay a local shop to repair my bike, I was assured I would be reimbursed. I sent the receipt as instructed by their staff and never got a response back. This company does not keep their word, buy at your own risk.
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February 2024 by frikkie swardt
I took my road bike for a much needed service and fixing a couple issues, and my Tri bike for a couple of issues.James and Todd took care of the bikes and me.The road bike now feels and sounds like a new bike again, and my Tri bike is ready for the next race.Great store, great service, great people.
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January 2024 by Brian
Great staff and worked primarily with Todd who was very helpful and professional. Would strongly recommend this shop
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November 2023 by krishna aryal
I came here to insert my own inner tube on the tyre. I installed around 80% myself and just around 20% work remaining. It just took around 45 seconds without any tools for him. He charged me 11.90$. He said 15$ supposed to be and said 11.90$ is discounted price. He didn’t tell me the labor cost before starting to work. It’s way expensive then my expectation. I will never come back again and never recommend to anyone. Very unsatisfied.
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October 2023 by Ashley Thornton
Todd is great and really going above and beyond to ensure my bike is ready for Kona. Thank you Todd & James for working so hard to get my bike ready.
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September 2023 by Phillip Work
I am utterly disappointed and frustrated with my experience with PlayTri's Little Elm race. I had signed up for the race and followed all the instructions, only to be met with an extremely unpleasant surprise. The race was canceled without any reasonable notice or explanation.I arrived at the race site as directed, a whole day before the event, only to find absolutely no one there. Imagine my frustration and confusion as I wasted precious time trying to figure out what had gone wrong. After numerous attempts, I managed to get in touch with someone from PlayTri's office, who informed me that the race had indeed been canceled.The worst part? I had spoken to a lady on August 26th at 1pm, who assured me that I would receive a refund for my registration. Fast forward to today, and not only have I not received the promised refund, but I have also encountered a shocking lack of professionalism and accountability. Despite following up multiple times, I've been given the runaround and informed that I won't be receiving a refund.This entire experience has been an absolute nightmare. As if the race cancellation wasn't bad enough, PlayTri's blatant disregard for their customers' time, effort, and financial investment is completely unacceptable. It's frustrating beyond words, especially considering that I won't even be residing in the area anymore.To all fellow racers and potential participants, I implore you to think twice before considering PlayTri for any events. They seem to have no qualms about changing race dates without proper notice, leaving participants high and dry. Furthermore, their refusal to provide refunds showcases their disregard for the hard work and dedication that goes into preparing for race day.In conclusion, I strongly advise against getting involved with PlayTri's races, especially if you value your time, effort, and hard-earned money. This has been an infuriating experience, and I hope my review serves as a cautionary tale for anyone considering racing with PlayTri.
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July 2023 by Gary Krumwiede
WOW!! These guys are top notch!! If you're buying a bike, apparel (including shoes) or maintenance (James is Great!) This is your store!!
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July 2023 by Branana D
Super friendly staff and they have the Hokas we couldn't find anywhere else.
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July 2023 by Eddie Menard
always great service when i go in, and they are careful with what they do! i’ve been with them for over a year, and it hasn’t ever been a moment i thought about switching. recommend this x10
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May 2023 by Eric Bowman
Nice, clean and well organized. Chris was friendly and very helpful. He took the time to answer my questions, and was paitent with me. I ended up getting a Cannondale Trail 4 SE. Great bike and great customer service.
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March 2023 by Janet Szilagyi
My husband has always had a great experience purchasing anything he needs tri-related from colleyville play tri. The owner is very friendly. The business is well run and military friendly. Prices are fair. Selection is great. Highly recommend.
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March 2023 by Johna R.
I've been hunting around for a road bike and after a couple other stops around Dallas ended up at Playtri based on their online inventory. Online inventory was a little out of date - they didn't have what I came in to try, and apparently had stopped carrying the line due to quality issues - but they did have a few alternatives and high quality names. They seemed happy to let me try a few frames out back to compare, were knowledgeable but not pushy - bringing out suggestions and letting me figure out what I liked/disliked. They clearly like what they do and are interested in building a community with different events. Would absolutely recommend and will be back as needed.
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December 2022 by Jason E
Drove in from Ft Worth to get a tire tube replaced. Told them it was a e dirt bike. When I showed up they gave me the vibe they didn't want to work on it. Asked my why I didn't tell the tech it was a ebike. Either way waste of time I just needed a tube on my glorified mountain bike. First and last trip.Edit: Amazingly enough I bought a tube at another store and fixed it myself. I used my 0 years of experience to navigate the hard waters of changing a tube.The guy at cycle gear said you were just lazy and I agree. ✌️
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October 2022 by Gary Murphy
Great bike shop. They are accommodating, helpful and pleasant. I found their prices to be very competitive too. I was considering buying a MB online - because there are some very good "online only" bikes brands these days - but as I talked people who bought "online only" bikes many said they would never do it again because parts and repairs took 4 to 6 months. I'm very happy buying local from these guys at a good price.
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September 2022 by Jason Shawver
This shop is great. James in the service department is awesome. Very knowledgeable and performs meticulous repair work. On multiple occasions he has repaired my bikes on the spot. They also have a great selection of bikes for sale. Way better than other local shops!