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February 2024 by Fran Samaras Hyde
Staff are so talented! They were able to match an older paint color to the tee!!! We’ve been going to this store for years. Highly recommend!!
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February 2024 by Anthony Gamble
Have been here several times over the past year to get paint for various home projects. The staff here is very helpful. They have seasonal sales that are worth waiting for as well if you have a big job planned.
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January 2024 by Nick Keyes
I visited this store on two different occasions to buy paint for a bathroom remodel. All I knew going into the store were the colors of paint I needed. Both Chase, the assistant manager, and Kade, an employee, were so very helpful. Chase was very knowledgeable about all of the paint options, answered all my questions, and helped steer me to a brand that would best fit my needs. Kade also helped me pick out ceiling paint, and carried the surprisingly heavy paint cans to my car. Overall a very positive buying experience!!
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January 2024 by Sharon Baugus
Knowledgeable staff and very helpful!!
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September 2023 by Jerome Thompson
Good service!
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September 2023 by Angela T Solís de Hinze
I came in for a gallon of paint but also wanted to browse for other supplies for a project. I came in at around 5 and was rushed the whole time, even though the store doesn't close until 6 and I stayed for about 20 min. I felt the young woman helping me really was not familiar with the products and asked another employee for help. He came over and was initially condescending to me, although after about 10 min, he softened his tone. I know I am a novice to home improvement projects, but I had done a little research before coming in and came for help. I was treated like child and felt uncomfortable. In the end, I did not buy any of the extra supplies I intended to. I was pressured to check out quickly and I think it is because someone with a bigger account was waiting in line to order. I specifically came to this paint store hoping for more specialized help than just going to a big box store, and left feeling more confused and irritated. I technically came out with the right gallon of paint, so they did help me in that instance.
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April 2023 by Conlan Dwyer
Thankful for all of Brads help with our paint project, couldn’t have done it with out his support and expertise!
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May 2022 by Patrick McAteer
The people that work at this store are very helpful and very friendly.Superb customer experience
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April 2022 by Rachel Smith
I called this store to try to find out a paint color I used in my home previously. When Brad answered the phone, he interrupted me and told me that what I was asking was impossible. His tone was rude and condescending. When I told him that I had done this on multiple occasions, including just a few months ago to get a touch up color, he argued with me and told me that I could not possibly have done that, did not know what I was talking about, and that the system doesn't work that way. At that point, I asked him to search for my address or phone number. When he reluctantly did so, he found me and then proceeded to argue with me about the timeline for when I came in. When I asked to speak to the manager, he argued with me again. He was so irate that I had to disconnect the call and call again to speak to the manager. The assistant manager answered the phone when I called and was almost as condescending and rude. From other reviews, looks like this is a pattern, particularly with women. I will not go to this store again.
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February 2022 by D
Useless!!!!!!3 employees and not 1 could help my wife and I.2 of them ran to the back and didn't see them the whole time I was there. The other one just engorged my wife until she had to get his attention because the other one customer didn't know what she wanted and had no clue to what she wanted.How do you stay in business when your employees don't want to work!!!!!!!!!I have spent a lot of money in this store before and never had a problem.I guess they don't need my business anymore and will go somewhere else where they won't have a problem taking my money.
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January 2022 by Judie Bowers
I just left Sherman Williams in Collleyville, Tx where I had a commercial container shook up. I asked if I could have a gallon poured from the large container which I would pay for. The young man in charge told me that this store would not do this but other Sherman Williams might. I asked for a business card and was informed he didn't have a business card and there wasn't one available with the store address and store number. He proceeded to tell there was not a single business card in the store. Sounds like Sherman Williams in Colleyville wants to sell paint but give limited service . I definitely will take my business elsewhere.
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October 2021 by Nina Richter
Brad was incredibly helpful, patient, and friendly. He gave thoughtful advice to a novice painter and took the time to help me pick out colors for our kitchen. Great store with nice associates.
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July 2021 by Allith Galaviz
Went to the store and they don't have paint, but have some expensive stuff that doesn't work good. I am talking about emerald, don't expect to be able to mask after painting with emerald. Save your time and go to home depot, Sherwin needs to get their act together. Then to make things worse they take for ever and close at 4pm on a Saturday. Really..maybe it's better they close early
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June 2021 by Rd C
Terrible service. The man behind the counter was not helpful from the start and when he finally came to assist he said I needed to contact the grapevine store. No offer to assist. I rarely give bad ratings but this one is deserved.
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April 2021 by Kathy George
Went into the store this morning & the lady behind the counter acted like she didn't want to be there. She was friendly with the regular guy contractors, but when it came to me needing help, she was not friendly or helpful at all....acted like I wasn't worth her time or energy .. needless to say, I won't be shopping at this location, even though our company has an account with Sherwin Williams!! Based on the service I received this morning I would have given it a negative rating!!
