Columbus Ace Hardware is known for its exceptional customer service and friendly staff who genuinely enjoy their work. The store is clean and well-organized, offering a wide variety of items, making it feel larger than a typical Ace Hardware. Customers appreciate the staff's willingness to go above and beyond, even staying open late to assist those in need. The owner is described as a fine gentleman, and many staff members, like a helpful employee who assisted with a purchase, exemplify great customer service. The store features clean restrooms and is conveniently located off I-10, attracting travelers. However, some customers have noted that not all products have price tags, and others found certain items to be expensive, suggesting they will consider sales in the future. Overall, Columbus Ace Hardware is a reliable option for hardware needs, with a strong focus on customer satisfaction.
Very good customer service and here. The staff goes above and beyond, and you can te they enjoy working there. Very clean, too, with affordable prices.
April 2025
Clean, bright well lit store, friendly employees that are extremely helpful! Love this hardware, (and more) store!
February 2025
Very impressed with the three younger employees. They were professional, friendly, and helpful!
