-
February 2024 by Tim Pinkelman
I recently found a ram 1500 that I wanted to buy, reached out online, and was assigned Josset (aka Joe) as my salesman. Right off the bat, he did his best to answer any questions I had. Since I was an out of state buyer, things were not an easy or a quick sale, however, time and again, he went the extra mile to ensure the deal could move forward. Few and far between are the salesmen that would go to the lengths he did to make this work out for me. I would freely recommend Joe to anyone considering a vehicle purchase, in fact I would tell you to specifically ask for him... He truly was amazing!On the dealership level, they seem to do business a little differently than the "traditional" sense, and that is for the better. Initially negotiations did stagnate for a bit, partially I believe because I was buying out of state with a potential trade and not in person (there is a LOT of moving targets in such a deal). Once the deal was struck, they did not nickel and dime me on the little things. For instance, when I was finishing signing papers, unbeknownst to me, they were giving the truck a fresh detail, and filling the tank with gas. This was completely unexpected, but meant a lot to me. It just showed me that they truly cared for their customer and not just the bottom line. This extra step is something that may go unnoticed by some, but should be commended.The most difficult part of the deal was the finance side. While the lady is a very kind individual, I felt like I was pushed off for 2.5 days. I ended up flying to Texas, and buttoning up the finance deal in person, which gave me concern as to how it was all going to turn out. She gave me incorrect loan info (IE: you save money by putting less money down, and making the loan longer... then you put the down payment money towards the loan.) Truly, I think she was moreso misguided rather than trying to pull a fast one - Or, frankly, we just misunderstood one another. As I said, she was kind, and I try to return the kindness I am given. She did try to sell me a car warranty, which is expected however it was not high pressure.Overall, I consider this dealership one of the better ones in the business. Don't hesitate to buy your next vehicle from them.
-
February 2024 by Pawfectly Charming
extremely pleased
-
February 2024 by Heather Weidemann
Exceptional team that gets the job done right every time!!
-
February 2024 by Tim Lowry
Purchased a used Ford truck this week.It’s been in service department since my attempt to drive it home on Wednesday.Complete lack of communication from Cavender sales and service team.I feel like they don’t care about my business after I paid . They know I am not local and its too far for me drive back for regular service appointments.
-
February 2024 by Patia Strickland
Carlos Conejo and his team always have my best interest. Professional and friendly. They explain everything and don’t try to sell me more than I need. I also love the new videos the mechanics send while working on my car explain what needs to be done.
-
January 2024 by Ben Acevedo
I couldn't have asked for a better sales man then Joe he is mindful, informed, and honest. Then there is Jenny who made making our financial decisions as easy enjoying a sunny day. Make it out to Cavnders in Columbus and you'll experience exactly what I mean by that.
-
January 2024 by Dennis Goerig
Best service
-
January 2024 by Ed Kyzer
I had my windshield replaced. Isley handled the arrangements for me. Everything went well.
-
January 2024 by Lee Blackman
Service today was excellent. There was a small hiccup but quickly resolved due to the focus of Carl & especially Jenny Branten. Kudos to all for their efforts!
-
January 2024 by Marty
David and Carl and Kiki helped me today without an appointment. So nice to have that. I will have to bring the car back in for diag later, but they at least assured me the battery was good.
-
January 2024 by David
I had some body damage to my truck. Your service department quoted the repair at a price I was happy with. The result was perfect and I am satisfied.
-
January 2024 by Debra Kollman
Thank you for helping me with purchasing my new SUV! I love it and really appreciate Crystal’s help through the process! She is the best!!?
-
January 2024 by Richard James
Maria and Dan was very professional
-
January 2024 by Claudia Villatoro
It WAS a Great Service and Experience..
-
January 2024 by Robert Vasquez
Carlos Conejo 11/10 always going above and beyond ? got my truck running and looking clean
