Wells Fargo Bank has a mix of experiences for customers. One customer shared frustration about a transaction at the Medical Drive branch in San Antonio, where staff asked for multiple IDs and ultimately failed to complete the transaction, making them feel like they couldn’t access their own money despite years of deposits. In contrast, the Comfort Branch helped resolve ID issues and showed appreciation for the customer’s loyalty. The staff at Wells Fargo are generally friendly and treat customers like family, maintaining old-fashioned, respectful service that many find rare today. The branches are small, so for services like opening new accounts or CDs, making an appointment is recommended to avoid long wait times. The branch manager is noted to be thorough and professional, providing good follow-up, sometimes even before customers leave the parking lot. Overall, Wells Fargo offers friendly service with attentive staff, though some transactions can be challenging without proper planning.
Amanda was such a great help , she’s very kind and attentive to my needs and questions. Thanks Amanda !
November 2022
The staff was very friendly here. I am always thankful to come into a business where they treat you like family. Good old fashioned businesses seem to be a thing of the past and its really sad. This place however, still had the old fashioned ways of trading people. Great job y'all!
June 2020
Kaylah Ward is a catalyst for this branch she went above and beyond very helpful thanks :)
