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March 2024 by annie bee
If I could rate 0 stars, I would. Horrible customer service. Everyone is rude at the window whether you go in or drive thru.Today went to get my medicine 20 min away on my break from work and they gave me a medicine I did not need filled yet. When I asked if there was something else on my account that they just haven't filled yet, they said no without looking. I left because I wasn't going to argue with them. 10 minutes later I get a text saying it is ready for pickup. So they did have it.Horrible customer service. They do not know what they are doing.
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February 2024 by Bj Woods
I went to CVS Commerce, Tx, on Wednesday, and I was looking for an usual product . The lady cashier at front went totally out of her way to help me! She was so nice, polite, and extremely helpful. I am sorry I did not get her name but she deserves to recognized as a great employee!
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February 2024 by Zataevia Mcadoo
The Indian lady who is the pharmacist does not know how to do her job and she is very rude….How u a pharmacy tech and don’t know how to give a vaccine ain’t that what u went to school for????Do not go to this pharmacy I highly do not recommend.The only person that was nice was Natalie and that wasn’t even her original store she was from Greenville but she was the only helpful one. The Indian lady and old lady white the glasses was very disrespectful!
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February 2024 by Steve Reddin
Definite issues with management and customer service at this pharmacy in Commerce, TX. They don't answer the phone in a timely manner (was on hold for 13 minutes before I finally decided to hang up and call corporate). Corporate even had a hard time getting hold of them. When corporate finally connected me with the pharmacy, they didn't ask the reason for my call, but immediately went into what I had ready, which was not the reason for my call. When I was able to finally tell them the reason for the call (looking for needles that go with Lantus through a 90-day prescription, they instead tried to sell me their local brand of needles, which I already have and don't like. They instead told me to call my doctor, and I told them my doctor told me to call them. This pharmacy needs a good manager who knows how to stay on top of things, listen to their clientele and provide excellent customer service.
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February 2024 by Etika Onion
that guy miguel is the best pharmacy worker. they work extremely fast and make sure to give good customer support
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December 2023 by Kahaylia Johnson
Apparently they like to close earlier than 10! Dont say you close AT 10 if at 9:30 yall are not open!
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November 2023 by Aislinn Hart
Called the pharmacy. Took forever to speak to someone. Placed on hold for 30 minutes and was forgotten about just to tell me my medicine wasn’t ready.
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October 2023 by Ashleigh Toles
They are 6 days behind. The few true adults and pharmacists they have working are doing their best. Things will not change till they hire additional help that can be bothered to not have music blaring in their headphones when a customer without a voice is straining to speak to them.
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October 2023 by Candace Aday
They take forever! I understand they are busy but they don’t even acknowledge that you are standing there. “Hey I’ll be with you in a moment” nothing! They just continue doing what they are doing. They call me telling me a prescription is ready and are rude about it when I’ve told them over and over again that it’s not sending me notifications. They do nothing to fix it.
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September 2023 by Nacona Ford
They never answer the phone if you don't need the automated services. You pretty much have to drive up there to get the answers you want.
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August 2023 by Victor Alvarado
Used to be pretty slow, but they've definitely improved. Seems like they have new staff and they're very friendly and helpful.
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July 2023 by Carl Fulkerson
Best service and pharmacy staff that I have seen here. Maria was awesome in answering my questions and took the time to write down some info I needed. ?? up for Maria and her help. Thanks for all you do?
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July 2023 by Jordan Miller
Maria was amazing! Very sweet and efficient and quick! Got my vaccine in no time it was painless.
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April 2023 by Becky Neilson
I have been very pleased with the service I have received at the Commerce CVS.
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March 2023 by Chris Huffines
By far the worst pharmacy in town. As I wait on hold for the past 30minutes trying to get someone on the phone I figured I'd write about my experience with CVS in Commerce Tx. This pharmacy is always unorganized, slow, and never answers the phone. We've had prescriptions take days to get filled and also told a prescription would be filled at a certain time a day or 2 later, when we go pick it up they tell us they were not able to fill it. We relieved no call or anything telling us there was an issue.