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November 2023 by Angelia Washington
2 weeks after we got our car in Oct. 2023 the car started over heating instead of them trying to fix the car they told us it's on us. We bought parts, paid them to put it in and everything. What they told us was wrong obviously isn't the issue. When I mention the Lemon law of things the OWNER himself hung up in my face. Told me he will not do anything about it and it's not his problem. So here we are the day before Thanksgiving and our car is broken down and we can't go see our loved ones, but they get to enjoy theirs. Anyone else find this right cause I don't.We were told initially the problem was. The switch was broken the thermal switch. After that was fixed, we came back a few days later and it was the thermostat. So we changed that piece as well. Car still overheating, now it's smoking And if we were to try to move it. The coolant tank is bubbling over and the fluids are hitting other pieces in the car. Only thing we were told is we would have to take it too. Kia for them to diagnose it. However, if we can't drive around in town. How are we gonna make it 45 minutes away? But they tell us that's not on them and we have to figure it out. All of this is completely wrong and I do not support what these people for doing. I will have my lawyer on this so that things will be corrected.
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November 2023 by Josh rodriguez
Jane Rice is amazing. Never stopped working for me and found the exact jeep that I wanted. She made the process seamless and so easy. Thank you Jane!
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November 2023 by Tech Nique
I had Jane Rice as my car sales rep . And I just wanna Thank you so much for helping me out so much and actually telling me the truth and being upfront about everything ! Honestly 1 of the best sales ladies I’ve ever had the pleasure of dealing with ! She is ultimately the best ! she went so far out of y’all’s way for me land for that thank you and the Family Chrysler Jeep Dodge RAM family for doing what y’all do best ! Definitely will be getting my business . Kind curiosity and best at what they do
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October 2023 by Dee J
I had the best new car buying experience here with Kris, he was friendly, knowledgeable and exceeded my expectations! I would highly recommend going to this dealership! As a women car shopping can be scary and some places I have experience in the past will take advantage of you. This place did not do that to me and took wonderful car and met all of my needs! I have already referred a friend of mine as my experience was that great here! Go check them out for your next vehicle purchase! Thanks again Kris C.! Below is my old one and the new upgrade!
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September 2023 by Gruntsgt
I've bought 3 cars from you during the last 5 years. That said I realize the ownership has changed during this time. There has always been great folks in the sales area.However the service dept seems to have changed in the last couple years from being very open and detailed... to being to busy to do a complete job, the first time. Having to come back, multiple time to finish a 30 minute job is just sad. I'm a retired factory trained ford mechanic, please don't try to mislead me I don't appreciate it...
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August 2023 by Lara Burt
Had a really great experience tonight trading in my truck. I wasn't there but maybe 2 1/2 hours for the full process. I've purchased 6 other vehicles at 6 different dealerships and this one was by far my best experience!!!
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August 2023 by Bob Youngerman
Traded my 2010 Ram for a 2022 Ram & Jeff was my sales person.Called numerous times to get a CarFax on the vehicle which he said he would do but the computers were down.I called or text him several times with no response!I have spoken highly of Family to neighbors , etc but it has been several months since the purchase so just don't understand not getting the CarFax texted to me as promised as it is no great expense to a dealership.Haven't given up or sent any negative responses & hold Jeff to his commitment.thanks.Bob
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July 2023 by Novianca 1
So show up to buy an older used car just something to get around in that's good on gas waiting on insurance claim since the day prior someone t-boned me in my brand new 2023 bolt euv premier totaling it! Take the car, 2014 Chevrolet Cruze, for a test drive seems good to go ac worked drove smooth, no problems I could see with it. Decide to go with it something I could pay for outright and not finance. Listed for $6k after fees and taxes ended up being $7k. So bot it signed all the paper work bot it and drove off. Got 20 miles down the road and car starts surging when at a red light and get a service stability track warning. I immediately turn around and head back to the dealership. Show up and they immediately took the car in the service manager had multiple guys looking at it. Couple hours go by they re programmed the ECU replaced the spark plugs and had the mechanic pull it around front while I'm talking to the guy that took my money and said it's all good. I can immediately hear the car still surging at idle. Before I could say anything the service manager walks up says no hold on, hops in the car takes it back in the shop. A couple more hours go by while my wife is waiting in her car to see if she can go home or not. I'm talking to the finance guy who took my $7k and said I know it's an older used car and it's as is no warranty but once I drove it off the lot even though I made it 20 miles yall aren't technically responsible for anything? He said yes I could have told you to have a nice day and left it at that. However, we aren't that type of company we are gonna take care of you. Turns out earlier that day they replaced the 02 sensors and one was bad from out of the box! They put another used one in to get me by and are mailing me a new one with my plates! Took several hours out of my day but handsdown a stand up dealership! I hope they treat all their customers like this and I won't hesitate to buy again from these guys!
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July 2023 by Brenda Kay
Absolutely amazing and friendly service! Not only are they kind, we got our car back in record time. I recommend you go to Family Auto for your vehicle needs!
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July 2023 by Brooklynn Jones
If I would rate this a 0 star I could. I’ve had a total of 4 problems with my car within the span of 2 months. 1st problem was a leaking water pump. And that happened 1 week and 3 days after I brought it. And they only agreed to “replace” it just so they could make a quick sale and so that I can finalize my contract. 2nd problem happened when the compressor stopped working. They refused to answer their calls and then started transferring me to their service department until they stopped picking up. 3rd problems was a cracked reservoir . And 4th problem was a crack in the water pump after they “replaced” it the 1st time. I looked at their reviews and it seems like they have a history of selling bad cars. I threw away all their cards and I will not recommend them to anyone at all. I will also be putting this on yelp and I’ll contact federal trade commission and other related businesses. They need to have a mechanic to check every car they get before they sell them just trying to make “quick money”. 4 problems with my car and it’s not even time for my 1st oil change. HELP YOURSELF AND AVOID THIS DEALERSHIP AT ALL COST!!!
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June 2023 by Brooklynn J.
If I would rate this a 0 star I could. I've had a total of 4 problems with my car within the span of 2 months. 1st problem was a leaking water pump. And that happened 1 week and 3 days after I brought it. And they only agreed to "replace" it just so they could make a quick sale. 2nd problem happened when the compressor stopped working. They refused to answer their calls and then started transferring me to their service department until they stopped picking up. 3rd problems was a cracked reservoir . And 4th problem was a crack in the water pump after they "replaced" it the 1st time. I looked at their reviews and it seems like they have a history of selling bad cars. I threw away all their cards and I will not recommend them to anyone at all. I will also be putting this on yelp and I'll contact federal trade commission and other related businesses. They need to have a mechanic to check every car they get before they sell them just trying to make "quick money". 4 problems with my car and it's not even time for my 1st oil change. HELP YOURSELF AND AVOID THIS DEALERSHIP AT ALL COST!!!
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June 2023 by Shelby Dieken
Jeremy Nelson worked with us for two days straight over the phone to help find a vehicle that met all of our family’s needs. He stayed late so we could make the drive to test drive after work and had everything ready to go. It was honestly the easiest and most smooth transaction we have ever had with a car salesman or dealership itself. He was very patient and answered every question or comment we had and went above and beyond for us. We are very thankful and now very happy in our new Chrysler!
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June 2023 by bin dang
They send out promotions for win 25k. I got match for car or 25k. I also scan and check online they said I m win. But when I came they said u need to match number win.Just want to let everybody they want to u spend time come to them then they said u won’t win and buy new car. Fun story. Nothing easy to win. Also they will give u $5 Walmart for gas( maybe).“Bad marketing “
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June 2023 by Mike Karl
I bought a Car today and let me tell you the experience was amazing from Brayden to Jeff to Gary the whole team was nice , they didn't try to over sell us . The price was incredible they helped us with financing and just could not be more pleased with them .we will be getting all our future cars here for now on.
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June 2023 by joedawnn
They changed my whole view on the used car buying process.I will preface this with I hate used car dealerships. I was never going to go through one again if this interaction was not positive. I encountered nothing but positive and great things from here. I had an issue during the test drive(not their fault), and they fixed that immediately. I noticed an issue with a taillight being cracked and they also replaced it at no cost. Joey, Max, and the rest of the crew were extremely helpful and insightful.My brother just got his license and i am pushing for him to shop for his first car from these guys. I dont normally recommend places but I will 100% do so for them.Joey and Max took care of me and made me feel like im not just a paycheck.Best car buying experience i've had I cant say enough to how friendly and just great people they are.
