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November 2023 by Kynetia Pressley-Shelton
The customer service was phenomenal!! Omar was very knowledgeable and helpful, would definitely recommend this store!!
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November 2023 by Evan D
My wife came here to look at phones and the representative ended up telling my wife they had a deal on a phone on sale and also said if we got a 4th phone the 4th line would be free. Might I add we didn't need a 4th phone but i would use it for hotspot in my semi. Well after a few months we noticed our bill was up a good bit and we had been paying for this so called "free" line this whole time. We come back to confront them and get help and the person was either fired or no longer working here anymore for similar reasons it seems. Also went to a corporate store to confirm we were paying for this 4th line and they said yes as well. Some advice if you are going to go to a AT&T store make sure it is a corporate location and not a authorized retailer like this one. They always seem to not be as helpful or know what they are doing. When I go to a AT&T location I always make sure it's a corporate store.
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November 2023 by chase babcock
Amazing experience! Zain is passionate about his job and goes the extra mile! His customer service is top tier. It’s not just a job for him at all. He is passionate about serving other and making sure there taking care of. He let me know my options and walked me through them. If you’re looking for a new service home this is your place! Thanks again Zain!
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November 2023 by Jacqueline Gatlin
I went into the store to figure out what was wrong with my phone. Staff, Yohalmo and others (I forgot one of staffs name), were awesome. They problem solved and then helped me make a claim. They empathized with me and made me feel comfortable. Chef's kiss to the staff.
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November 2023 by Angie Jackson
Zain has been absolutely AMAZING! I am so glad that I moved my service to him and AT&T. I can honestly say that I have never received such great care as he gives to his customers. He has been able to answer all of our questions and basically held my hand during the switch over. He has been available and saw us through from beginning to end. I am being blessed we chose his store location. If you are looking for A+ customer service, go see Zain at the Conroe store location!
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November 2023 by Santos Landscaping
Worst experience ever!!!!! Manager could not get my wireless service activated. Charge me for taxes on the device I never took with me , never got a receipt or any paper trace. I canceled my order due to not being able to get it activate and two months later I still haven’t gotten my refund. I keep calling customer service and apparently they don’t know anything about my account they keep transferring to different departments. So messy , DO NOT RECOMMEND.
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October 2023 by Jasmine Polk
Very bad customer service! I walked in this location today hoping to get assistance for my little brother with getting his first ever phone. We both walked in and not one of the two workers greeted us. They did each have individual customers so I totally understand being occupied. I’ve worked in customer service/sales for my entire work history so I understand being busy. However no one even acknowledged that we walked in the store. No ‘Hello’ or ‘We’ll be with you in just a sec’ both the young women ( light brownish hair) and the young man ( lots of dark thick hair, stash and slight beard) just sat there. My brother and I even sat down at one of empty tables and no one said a thing.What makes this experience even more upsetting is that we are black and it just made me question, why were we not greeted? There was even another gentleman that came in that was also an AT&T worker that came in a few minutes after us. The hairy fellow greeted him like normal even got up from helping his customers to assist the other guy.I would love to hope it wasn’t race related but in the back of head I can’t help but question it.Overall the experience was very uncomfortable and I would not have had to write this very long review if all I had gotten was a simple ‘Hello I’ll be with you in a moment’Please greet every and all people. It’s just the easy thing to do.
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September 2023 by Stephen lonardo
Saved us from verizon!!! These people are just awesome!!! Huge deals Zain, Erika, and Reese are just awesome. Zain worked on our account and problem for three hours, Erika worked to help my niece for 3 hrs, transferring teaching about the phone!!!!
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August 2023 by Iman Khan
Quick and efficient service at this location. Staff was friendly and helped me find what I needed in no time. They patiently answered all my questions and made the whole process smooth. Highly reccomend!
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August 2023 by Jacob Mills
Erika was such a huge help and solved all of my problems! She explained to me what i needed to do step by step and answered all of my questions. Definitely needs a raise!!!
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August 2023 by Raylie Pagan
Went this past week to get a new phone and the two gentlemen working there were very helpful, easy to get along with and talk to about my AT&T needs. This was my first experience here and this will now be my preferred AT&T location!
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July 2023 by Jesus Escorcia
This place had the phone I wanted to upgrade in stock, which hardly ever happens. The guys there work extremely helpful and really friendly. They got me upgraded and all squared away in a very timely manner. Will definitely be coming back when I need to upgrade my other phones or need an extra line added.
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July 2023 by Sedrick Pace
As soon as I walked in, I was greeted by Salesperson "Kyle" Still in training, but was willing to take constructive criticism. Did a great job closing, however corporate training is necessary or certain policies need to be looked into. I was not treated with a level of respect that I deserved. I did give the staff a chance to make recover and made the necessary corrections and I offered suggestions for future customers with a similar issue as mine’s. My overall experience was great from that point on. The whole process took about an hour. Overall Pleased with my purchases and the level of service. ??
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June 2023 by Houston String Music
TERRIFIC SERVICE & KNOWLEDGE of what we wanted and needed!All employees were respectful, very pleasant, & went beyond the call of duty to help us!BTW: We always go to this particular store!
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June 2023 by Maggie7376 MAXIE
Kyle was respectful, kn, and listened to my questions.. Very helpful and I’d needed will go back..
